Roman Lupu

They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

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Very good service salesman was very knowledgeable about the vehicle I bought. Also courteous and helpful getting the things out of my car… the vehicle I bought. Also courteous and helpful getting the things out of my car… More

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I bought a 2024 Tundra Platinum Hybrid 4x4 Long bed from Roseville Toyota on 2/28/24. The sales experience was horrible. It was the traditional sleazy salesman bait and switch tactics that have plagued the Roseville Toyota on 2/28/24. The sales experience was horrible. It was the traditional sleazy salesman bait and switch tactics that have plagued the industries for decades. I originally tried to do the new Toyota SmartPath and they do not respect the process at all, it's a joke. The salesman Joseph Pierce lied to me over the phone by telling me one price and then retracting it once I was there in person. We had an appointment, but he didn't show up and passed me off to someone else who had no idea why I was there and what as told to me. Joseph told me they will do $4600 off my Tundra and when I got there they denied it and tried to sell me a bunch of unnecessary crap that I had no interest in. I showed them the text messages where Joseph admitted it and said specifically, they would do $4600 off trucks that had been sitting for 21 days on the phone but he round about denied it. Then in the same conversation he threw in my face that I didn't have it in writing, so I was basically xxxx out of luck. The fact he admitted he said it, but I didn't have it in writing to prove it because they don't do that shows he has no integrity, and his word means nothing. The truck I bought was there for 28 days so it met his guidelines, but I still didn't get what he told me he would give me. The salesman caught in the middle, named Mohammad, was great and the closer JD was a nice guy and expressed his disappointment in these tactics and was visibly disgusted as I showed him the text messages. The finance manage Roman was also great. I would not recommend anyone ever deal with Joseph Pierce. More

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The worst experience of my life they were liars when I signed my contract I realized that everything had been a lie what had been said before signing it I am very unhappy with this dealer I hope they get signed my contract I realized that everything had been a lie what had been said before signing it I am very unhappy with this dealer I hope they get the same in life karma what goes around come back around they don’t care about customers they only care is about to sale lying to people I hope life give the same horrible finance department and the sales people they lie to much More

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Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their process, however it's definitely worth it. More

by Newest BZ4x owner Verified Customer Verified Customer

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Roman was a rude, condescending, lying jerk. The sales deal was done and we were 80% done struggling thru the paperwork with his attitude, when he wouldn't stop pushing $7000 worth of added warr The sales deal was done and we were 80% done struggling thru the paperwork with his attitude, when he wouldn't stop pushing $7000 worth of added warrantees. We had researched the car. Model and year and knew what we wanted. He had such a condescending attitude, he pushed us right out the door. 3 salesmen followed us out the door, offering us 2 additional discounts. But we were done. More

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Easy and quick process to buy a brand new car. Everyone was super helpful and honest throughout the whole process. Was able to go in for the first time on one day and finish the process, including Everyone was super helpful and honest throughout the whole process. Was able to go in for the first time on one day and finish the process, including taking the car home, the very next day. More

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Ronnie was easy to work with and very patient. I would definitely buy another car from toyota I would definitely buy another car from toyota More

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Isaac Garcia was very helpful with finding the car of my dreams! Great service, I will definitely be coming back to this dealer in the future. dreams! Great service, I will definitely be coming back to this dealer in the future. More

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I was looking for a stick shift, which is increasingly hard to find, that were the first to call when they received one in stock. From start to finish it took about 5 hours at the dealership. I am happy w hard to find, that were the first to call when they received one in stock. From start to finish it took about 5 hours at the dealership. I am happy with the vehicle as delivered- they even gave me a full tank of gas. More

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