Roseville Toyota

My response to survey Everything was great except for the price. I was treated fairly and know that they did the best they could the cost was very important to me and I alm Everything was great except for the price. I was treated fairly and know that they did the best they could the cost was very important to me and I almost went to John L Sullivan to make my purchase More

Great experience with Roseville Toyota You make an appointment, come to dealership and they treat you right. Communication is detailed when they explain what’s going on with vehicle. Pick u You make an appointment, come to dealership and they treat you right. Communication is detailed when they explain what’s going on with vehicle. Pick up is fast and efficient. More

If carwash is complimentary, why is it always a problem? Service is great except for the complimentary car wash never gets done until after I go to pick up my car. Even though the service advisor called hour Service is great except for the complimentary car wash never gets done until after I go to pick up my car. Even though the service advisor called hours earlier to let me know it was done and asks again if I want a car wash. I reiterated yes. This has happened so many times it makes me think they DON'T want to do it. When I said it to the valet, they blame it on the technician not reading the work order. Blah blah blah! It's either a training issue or a failure to communicate. Management needs to address this ongoing customer satisfaction issue. More

New car,RAV4 I looked at my employers discount for cars. I had several cars and dealers chosen. Roseville Toyota’s Internet sales called me. Henley Hernandez was t I looked at my employers discount for cars. I had several cars and dealers chosen. Roseville Toyota’s Internet sales called me. Henley Hernandez was the manager who helped me. I came in for a text drive. We left and went to a couple more dealerships for test drives. More

A fairly good experience. We came to Roseville Toyota at the recommendation of the Car Pro USA radio show. We were told that by getting a certificate and visiting a member deal We came to Roseville Toyota at the recommendation of the Car Pro USA radio show. We were told that by getting a certificate and visiting a member dealer we would get a hassle free experience without the haggling. Johnnie Wood greeted us and was most helpful. He had the car we had described ready for inspection and test drive. When we started the price portion of the process, he brought us the price of the car and showed us the allowed value of our trade. The trade in price was well below the Kelley Bluebook listed trade in range for the car we were trading. It took him two visits to the sales maneger's office to get the trade value up to the low price of Kelley's range. We made the deal feeling somewhat used by the people you don't meet when making a car purchase. Please note that the folks we did meet were a pleasure to deal with. We can't say enough good things about Johnie Wood, Ian Johnson, and Jessica Schwartz. More

Thanks for ruining my Saturday. I went in to have my 15k service and was told that I had a ball joint boot that was leaking. I was told I would get a call once the part was in to sch I went in to have my 15k service and was told that I had a ball joint boot that was leaking. I was told I would get a call once the part was in to schedule my service. 2 weeks after no call I called in to see what was going on. I was told that the part could be here in a couple days and we scheduled the service. When I came in for my service. The part had not been ordered. Then I was told that there needed to be a lead tech inspection before warranty work could be completed... Why wasn't this done when this initial issue was reported I asked? I was told it should have, but it wasn't.... So then we were starting at step 1 all over again, and turns out there wasn't an issue in the first place!!!!! So there I sat a hour and a half into my Saturday for nothing. More

Good experience Was not impressed with the finance guy who seemed rushed. Other than that the service was great fro a memorial day weekend. Thank you. Nk. Was not impressed with the finance guy who seemed rushed. Other than that the service was great fro a memorial day weekend. Thank you. Nk. More

No complaints They have service down to a science. They know what they are doing. Five stars, no complaints Well done. It took a bit long but I will over look tha They have service down to a science. They know what they are doing. Five stars, no complaints Well done. It took a bit long but I will over look that considering I’d rather have it done properly then rushed and who knows ..... More

Excellent customer service as always. We have personally bought 4 cars over the last 8 yrs. from Roseville Toyota. Every single time has been a great experience. Everyone there are very f We have personally bought 4 cars over the last 8 yrs. from Roseville Toyota. Every single time has been a great experience. Everyone there are very friendly and helpful especially Daniel Green, our salesman. He was honest, courteous, patient, and professional throughout the sales. I will definitely come back for my next car. More

Awesome All the employees there are super friendly and helpful. They take their time and don’t rush you. They also make things happen as quick as possible. All the employees there are super friendly and helpful. They take their time and don’t rush you. They also make things happen as quick as possible. More