Roseville Toyota

Good people Everyone that works there is always willing to help you with anything and everything they can and are very professional and honest. The shop dose gooo Everyone that works there is always willing to help you with anything and everything they can and are very professional and honest. The shop dose goood work and gets it done fast More

Everyone at Roseville Toyota is friendly and professional Roseville Toyota consistently provides professional and friendly service. Even when it’s super busy the employees are helpful and efficient. Thank you Roseville Toyota consistently provides professional and friendly service. Even when it’s super busy the employees are helpful and efficient. Thank you to everyone at Roseville Toyota! More

I’m a satisfied customer. Not only did I need a 5000 mile servicing, but I also had a small problem with my new car. I could hear some road noise coming from the passenger side Not only did I need a 5000 mile servicing, but I also had a small problem with my new car. I could hear some road noise coming from the passenger side while driving on the freeway. My service manager, Paul Koontz, had me ride with a service tech to identify the problem. Turns out that it was a known problem that Toyota knows about, which is a design flaw in the vehicle. I was pleased with the technician’s help. I was comfortable at John Sullivan’s dealership. Food and drink were available, as well as a pleasant waiting area. More

It was good people were nice good at there jobs Everyone at the dealership good at there jobs it went smoothly good deal on new truck the wether was nice blue sky no rain clear Everyone at the dealership good at there jobs it went smoothly good deal on new truck the wether was nice blue sky no rain clear More

Smooth The only thing I didn’t like is the salesman showing and trying to sell us a vehicle we were not interested in. Also not knowing where a certain vehic The only thing I didn’t like is the salesman showing and trying to sell us a vehicle we were not interested in. Also not knowing where a certain vehicle is located on their lot was frustrating. A lot of time was wasted searching. The financial guy Tom Payne was awesome. More

Angry staff The staff was not friendly. Two staff, man and woman, dressed in polo shirts were angry with each other and made it very visible and uncomfortable. The staff was not friendly. Two staff, man and woman, dressed in polo shirts were angry with each other and made it very visible and uncomfortable. While walking toward the lobby I was approached by a man who insisted on of the salesmen take me outside to see the 2018's models. He was most unpleasant to the salesman. When I bought my car, I actually had to walk out due to a very hostile finance manager. I told three staff at Toyota about the encounter. The culture in the dealership is toxic. You need a big revamping of how to treat staff and customers. More

4Runner oil change John L Sullivan Toyota is an amazing place. he Strikes a balance of service excellence while employing many people. A great service to our local eco John L Sullivan Toyota is an amazing place. he Strikes a balance of service excellence while employing many people. A great service to our local economy. My Toyota is a 2016 and my services to present have been fine. More

ask for Bear The salesman Bear is a good salesman. He's, friendly, down to earth and not pushy. The management guy is a bit pushy and belittling at times. He plays The salesman Bear is a good salesman. He's, friendly, down to earth and not pushy. The management guy is a bit pushy and belittling at times. He plays the same song and dance you would expect from a used car salesman, trying to get you to pay more than you want. The finance part is still presented backwards. You view and sign all other documents first instead of seeing and reviewing the price and rate first. They Really try to push those extra options that anyone should have done there homework on before heading to the dealership. A well respected and received "no" would of made the experience much better. More

Overall good experience The staff is very courteous. We drove an hour from our home to look at a specific model of car but weren't planning on buying anything. However we wer The staff is very courteous. We drove an hour from our home to look at a specific model of car but weren't planning on buying anything. However we were able to reach a great deal on the sell of our previous vehicle and purchase of a new car. Overall we were at b.vthe dealership for seven hours, which I felt was a little long. Unfortunately, we had to return the next day as a form we signed with the purchase of our new vehicle was misplaced. It doesn't seem that the different departments communicate very well with each other. We scheduled our first maintenance when we purchase our car yet I received a phone call five days later asking me to schedule the first maintenance. More

10000 mile service Sean made this easy. Even helped me get roof rack installed on car. Everything was great. I drive over 100 miles to use roseville Toyota ...as I li Sean made this easy. Even helped me get roof rack installed on car. Everything was great. I drive over 100 miles to use roseville Toyota ...as I live in truckee. More