Roseville Toyota - Service Center

Miscommunication, lack of empathy, and general disregard This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a This was the first bad experience I have had here. We have two newer Toyotas and only take them to the dealership for repairs and maintenance. I had a huge repair to do, and was offered to use their financing service to do the repair sooner rather than later. The sales rep did not fully explain the process. They kept my car longer than they advised. On a sunday when I came in, they forgot to charge me. I had to ask then to set up my payments. I had my credit card and they did not know that the payments HAD to be on a debit card. It was July first and i had just paid rent. I offered any of my cc cards or even cash bc the banks would take a business day for my transfer from another account to use my debit card. They did not offer me a courtesy for this miscommunication, nor did they give me my car or rent me a car for free until the next business day. When I came back they tried to get me out if there asap. Another rep eventually did help me, but it was a very disappointing time. More

Check Engender Light I had the pleasure of working with Cory and had him as my advisor. He always treats me with the utmost courtesy and class. Excellent service! I had the pleasure of working with Cory and had him as my advisor. He always treats me with the utmost courtesy and class. Excellent service! More

Beautiful facility, great service! Roseville Toyota is a beautiful showcase of the outstanding Toyota product line. We always receive terrific service and quicker than expected turnarou Roseville Toyota is a beautiful showcase of the outstanding Toyota product line. We always receive terrific service and quicker than expected turnaround whenever a scheduled or repair visit occurs! More

Service was done right and with exceptional follow thru. Our issue was addressed immediately, and corrected in a timely and professional manner. Plus there's a free cup of Starbucks, who wouldn't love that!! Our issue was addressed immediately, and corrected in a timely and professional manner. Plus there's a free cup of Starbucks, who wouldn't love that!! More

Review Courtney is excellent She is efficient and knowledgeable. I take my car there because I trust the service and work I don't like that this survey re Courtney is excellent She is efficient and knowledgeable. I take my car there because I trust the service and work I don't like that this survey requires so many words. More

Excellent Service My service manager was very helpful and amazing. This was my first time with my new car and they had a very good impression. Thumbs-up! My service manager was very helpful and amazing. This was my first time with my new car and they had a very good impression. Thumbs-up! More

Excellent service. The staff I n the service were there to make sure my truck was serviced in a timely manner. I have been taking my truck to Toyota Roseville for the pa The staff I n the service were there to make sure my truck was serviced in a timely manner. I have been taking my truck to Toyota Roseville for the past two years and very happy with it. More

Brake problem Wonderful care of four cars for over 18 years. Chris and Shane have kept me satisfied and feeling well cared for. I don't bring my cars in if they are Wonderful care of four cars for over 18 years. Chris and Shane have kept me satisfied and feeling well cared for. I don't bring my cars in if they are not there. More

Service I took my Toyota camary Le hybrid for the oil change. Service representatives was Kyle Schumacher very nice guy very good customer Service i was wai I took my Toyota camary Le hybrid for the oil change. Service representatives was Kyle Schumacher very nice guy very good customer Service i was waiting for my vehicle they did it quick I left from the dealer very happy I recmend all my family and friends this dealership More

Problem solved! Thanks to the service tech for finding and repairing my vehicle issue. Special thanks to our service advisor (Jon Pepper) for keeping us updated on th Thanks to the service tech for finding and repairing my vehicle issue. Special thanks to our service advisor (Jon Pepper) for keeping us updated on the progress and resolution and for going the extra mile in providing a vehicle when thr problem and repair time was harder/ longer than expected. More