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Roswell INFINITI of North Atlanta

Roswell, GA

4.6
2,627 Reviews
For an unmatched luxury experience with one of the nation's original INFINITI dealerships, visit Roswell INFINITI today. Serving Atlanta, Alpharetta, Marietta, Cumming, Gwinnett, Sandy Springs, and surrounding areas. We now have Shop from Home options and Buy from Home options available. We have a large selection of new INFINITI cars, luxury SUV's and pre-owned vehicles so you can find exactly what you've been searching for. Our team is customer focused, experienced and eager to help with any and all INFINITI sales, service and parts needs. We offer all the popular INFINITI models like the INFINITI Q50, QX55, QX50, QX60, QX80 and more. By consistently providing world class service, we strive to make every customer a customer for life. Give us a call at (770) 625-8500 to set up your visit with us today. We are located a short drive from anywhere in metro Atlanta at 11405 Alpharetta Hwy Roswell GA, 30076. Shop from Home on our website!
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11405 Alpharetta Hwy

Roswell, GA

30076

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Showing 2,627 reviews

September 03, 2016

Stsy away from Derrick Baker Derrick Baker used car salesman. Took the time to send me and my wife a business credit app. It's approved and he sales the car to someone else. What More

by Ripem
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derrick Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis
Sep 12, 2016 -

Roswell INFINITI of North Atlanta responded

We're so sorry to hear about your experience with our dealership. Unfortunately, we have a no haggle pricing model and deposit policy for our out of town customers that is strictly enforced to ensure everyone has the same purchasing opportunities. There is also a no deposit policy for local customers. We work on a first come, first serve basis. Unfortunately in this situation it appears that while you were getting your financing affairs in order another customer purchased the vehicle you were looking at. We are sorry for any inconvenience you experience during this process and are terribly sorry you could not purchase the vehicle you desired. We do thank you for considering our dealership, Roswell Infiniti of North Atlanta

September 02, 2016

Over and Above with Awesome Integrity!! Rick was very pleasant and professional. He was not high pressure, which is very important to my husband and I. He treated us like a valued customer More

by KristenS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick O'leary, Rick O'Leary
August 31, 2016

Just a standard synthetic oil change this time The service department - and in particular, Mark - is great. Highly professional, deliver on time, and treat you like a truly valued customer and fri More

by JAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
August 29, 2016

Horrible customer service and they don't stand by their pro Brought a 2016 on Saturday night @ closing took the car back Monday at opening, car had less then 100 miles on it. I explained to the sales manager, s More

by Neverdealwithinfinityofroswell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derrick Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton Burns
Sep 12, 2016 -

Roswell INFINITI of North Atlanta responded

We're sorry to hear you were unsatisfied with your purchase. We are also sorry that you feel you were taken advantage of because you are a women. However, we are a very female friendly dealership with several female sales associates and a female manager, we can reassure you that this was not the case. Again, were sorry if you feel that way. Upon reviewing your purchase, it appeared that you were happy with your purchase that fit within your budget. Unfortunately, once you sign the contracts dealers have no obligation to take the vehicle back unless the vehicle is seriously flawed (pew Lemon Law). We're sorry to hear about your situation but we do thank you for your consideration.

August 29, 2016

Efficient service A flat tire that presented a small emergency was able to be replaced, because it was not repairable. While I left my car, they were also able to fix More

by My Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Miller
August 26, 2016

Over and above expectations Terry went over and above to make sure my experience was exceptional. The entire experience from the time I drove in until the time I picked up my ca More

by Jillkeene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Fry
August 20, 2016

They are the best! This week I got my second Infiniti and I would not change my car and the experience at the dealership for any other. They are the best! More

by Liana00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2016

NEW HEADLIGHT Terry Frye was very helpful and friendly. He called me before any services was performed. The service was fast and I got a lender car to drive. More

by DONNA-M45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Frye
August 18, 2016

Easy in, Easy out (with a loaner in between)! My car needed to get a key programmed and they had a nice loaner ready and already started for me to use (instead of waiting around) when i dropped of More

by Rebekah Frost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Collins
August 17, 2016

Recall and service My service coordinator was very good about keeping me informed before, during and after my service appt. The gentlemen that handle the arrival and de More

by fntrbt@bellsouth.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall but I think he has not been there a long time. Very polite and easy to work with.
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