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Rountree Ford - Service Center

Shreveport, LA

4.5
224 Reviews
Call Service Center (318) 798-3673

224 Reviews of Rountree Ford - Service Center

Sort by
May 22, 2024

Checking in and out was quick and easy. Everything was explained very well. I’ll be back More

by Dennyknotts_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 22, 2024

Excellent thanks for everything! Service was impeccable! Cant wait to drive my truck! Have a great summer! More

by Lutherc96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal
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May 22, 2024 -

Rountree Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 22, 2024

I would like to thank Earl Haley for good customer service, Thank you very much. More

by Lindajohnsonbrown43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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May 22, 2024 -

Rountree Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Earl! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 17, 2024

Roundtree Ford service department was excellent My service advisor, Earl was awesome I will definitely be back. More

by MartinreynoldsSFD15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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May 21, 2024 -

Rountree Ford responded

We're delighted to learn about your positive experience and the awesome assistance provided by Earl! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 16, 2024

Mobil service was very good. Customer Service and technician were excellent. On time and fast service. More

by papakilroy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine and Meeny
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May 21, 2024 -

Rountree Ford responded

Thank you for your feedback! We're glad to hear that our mobile service met your expectations. It's great that our customer service and technician provided excellent, on-time, and fast service. We appreciate your business and look forward to serving you again.

Helpful
May 16, 2024

I had a recall and they were able to come to my location at work and compete the recall. (That was amazing and very customer friendly) They were prompt and made the process almost to easy. I would defin More

by Rodneyv21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda
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May 20, 2024 -

Rountree Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 14, 2024

My daughter had a flat tire, I told her to drive to the dealership. The Advisor greeted her, the technicians addressed all of her needs. She left the dealership with a new tire, oil change and inspection i More

by meaganmdavis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Rountree Ford responded

That's fantastic to hear about your daughter's experience! It's great that we were able to address all her needs efficiently, from the new tire to the oil change and inspection, all in less than 2 hours. Thank you for choosing us!

Helpful
May 10, 2024

The service was friendly and fast. The video sent was pretty cool. Hopefully you won’t see us again until it’s time for another oil change. More

by suzigomez4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David York
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May 15, 2024 -

Rountree Ford responded

It's great to hear that you had a friendly and fast service experience with us! We're glad you liked the video feature as well. We'll be here whenever you need your next oil change or any other service. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
May 10, 2024

Everyone was extremely helpful and courteous. They understood my problem. The video explanation was very informative. More

by docsus01
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Baker, Hailey
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May 15, 2024 -

Rountree Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 09, 2024

Recall work was good, however when they did a multipoint inspection on the car.. now I am hearing a lot of noise coming from the rear almost like suspension... and vehicle was NOT making that sound at all b More

by bvtech007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
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