Rountree Ford - Service Center

Horrible experience. My truck had 35,700 miles and they found a problem that was under warranty. But they couldn’t fix it because they had to order parts. I couldn’t be w My truck had 35,700 miles and they found a problem that was under warranty. But they couldn’t fix it because they had to order parts. I couldn’t be without my truck for multiple days. They said if I came back and it was over 36,000 miles, I was out of luck and they wouldn’t fix it under warranty. I called four other dealerships and they all said the service manager (Tyler) was not telling the truth. I was going to rent a car (at my expense) because the dealership said they had no cars for me to use for a day. After I walked to rental car place, they were out of cars and I had to walk back and I go my truck without the warranty work done More

Good service department and the video of my truck service was a very good touch to include. was a very good touch to include. More

Stephen is an excellent customer service representative. He is kind, attentive, and very thorough. I would highly recommend him He is kind, attentive, and very thorough. I would highly recommend him More

Very fast in and out service. Very professional staff that does a good job getting parts and service done. Very professional staff that does a good job getting parts and service done. More

Very helpful and kind. Ensured we had everything we needed while we were waiting for repairs. Ensured we had everything we needed while we were waiting for repairs. More

Real good staff and good atmosphere at the shop from what I saw and just a good feeling I saw and just a good feeling More

Professional courteous service Had an extra issue they found They made me aware of the problem before they proceeded. found They made me aware of the problem before they proceeded. More

I came in panicked since my girlfriend's car was having transmission issues. James in the service department assisted us and was a great calming influence. He walked us through all scenarios he reasonably transmission issues. James in the service department assisted us and was a great calming influence. He walked us through all scenarios he reasonably could and gave us honest, fair information. We expected a bit of a wait as there were a lot of cars in with transmission issues, but the service department was able to get to work on the car way quicker than expected (the very next day) and identified the issue (and other issues) lightning fast. The car is driving great and James' communication throughout the entire process was spot on. More

Quickest turnaround ever, turned in on Monday, ready on Wednesday. Was kept informed every day. Much appreciated! Wednesday. Was kept informed every day. Much appreciated! More

James was fantastic and made things as easy as I could have possibly wanted. Five stars have possibly wanted. Five stars More