Roush Honda

Exceptional Service as Expected My wife left our Honda Odyssey overnight at Rousch for scheduled maintenance and brake service. While at the shop, her vehicle was involved in an inc My wife left our Honda Odyssey overnight at Rousch for scheduled maintenance and brake service. While at the shop, her vehicle was involved in an incident. We received a call the next morning from the service center representative explaining what had happened and ensuring us that the Roush team would make things good as new. Not only did the Roush body shop repair the van to our satisfaction, the service team went the extra mile and waved the balance of our original maintenance charges. Truly EXCEPTIONAL service! More

First New Car Matthew was very patient with me, and guided me through the process. He worked very hard to help keep the cost within my desired range. Matthew was very patient with me, and guided me through the process. He worked very hard to help keep the cost within my desired range. More

Roush was well worth the trip from Frankfort Ky The sales staff were exceptional, facility was really nice, the inventory is huge, and the price we paid for our civic was icing on the on the cake. The sales staff were exceptional, facility was really nice, the inventory is huge, and the price we paid for our civic was icing on the on the cake. Thanks for everything, More

Poor Response to Service Needs Visited their service department to get help with an air conditioning problem; their representative gave me an exhorbitant quote and said he could gi Visited their service department to get help with an air conditioning problem; their representative gave me an exhorbitant quote and said he could give me an appointment in a week and a half. I searched online for a non-dealer repair shop and had it resolved in an hour. More

Good for sales but horrible for service This is the third poor experience with service at Roush Honda. I wouldn't have gone back there this time but it was for the airbag recall. They are pa This is the third poor experience with service at Roush Honda. I wouldn't have gone back there this time but it was for the airbag recall. They are partnering with Hertz for loaner cars for the cars recalled & unsafe to drive due to faulty airbag. They car they supplied us with was filthy inside (severely stained seats, grime covered steering wheel, etc) and after we got it home discovered it had two bald tires! Called Roush & was informed I needed to deal with Hertz, called Hertz and it goes to voice mail. Waited 2 hours and same thing happened. Called several more times that day with no answer! Went back to calling Roush, asked for Service Manager & as routed to voicemail. Used to prompt provided to transfer out & it hung up! Again this occurred twice. Called directly to service department and asks for Mgr, put on hold & they the call hung up! What! Finally got ahold of Zack in service & he took the initiative to go to another level at Hertz of me. Hoping to resolve today. No more service at Roush. More

Lori is the queen of selling cars!!!! I left the dealership one happy person!!!! Lori talked me through every step of the way...beginning with money and where I was comfortable....then w I left the dealership one happy person!!!! Lori talked me through every step of the way...beginning with money and where I was comfortable....then we talked cars. I test drove one car and bought it. The entire staff that dealt with me were friendly, respectful, kind and nice to talk to. More

Outstanding Experience Purchasing a 2016 CR-V! I purchased a 2016 CR-V from Lee Cohen last week. This was the third vehicle I've purchased at Roush since 1991. I have always had a positive experi I purchased a 2016 CR-V from Lee Cohen last week. This was the third vehicle I've purchased at Roush since 1991. I have always had a positive experience dealing with the staff at Roush, and this purchase was no exception. From start to finish, Lee and his manager John Newton were a real pleasure to work with. Lee kept me informed every step of the way as to the status of the CR-V, which was being built in Canada. When it arrived, Lee was very conscientious is explaining all the intricacies of the electronics of this model, something which was new to me and my wife. My previous 2005 CR-V had none to speak of. He has checked in numerous times since the purchase to see how things were going. I would highly recommend to anyone in the market for a new car to contact Lee. Thanks so much to the entire staff of Roush for your continuing commitment to excellence - from Reception to Sales and Finance to Service! More

Pleasant buying experience Richie Phillips provided excellent customer service in facilitating our purchase today. From greeting us, to arranging the test drives that led to ou Richie Phillips provided excellent customer service in facilitating our purchase today. From greeting us, to arranging the test drives that led to our selection of a vehicle, to completing the purchase process, Richie made the experience a pleasant one. Thanks! More

New Honda Civic Thank you so much to Spyros for his help buying my new Civic! This was my first car buying experience and he was incredibly helpful. He understood my Thank you so much to Spyros for his help buying my new Civic! This was my first car buying experience and he was incredibly helpful. He understood my crazy work schedule, and was willing to work with me to still provide a seamless car buying experience. He was knowledgable about the cars features and made me feel comfortable driving the car off the lot. I am very excited about my new car! More

Top notch Just bought our 3rd car from Roush. Always a great experience. No pressure sales. Efficient financing and delivery. We wouldn't buy from any other d Just bought our 3rd car from Roush. Always a great experience. No pressure sales. Efficient financing and delivery. We wouldn't buy from any other dealer. More