Roush Honda

Amazing Staff that goes above and beyond The staff that work here are amazing! I went to this dealership to look into getting a new car. I ran into Shawn and he took me in to help find what The staff that work here are amazing! I went to this dealership to look into getting a new car. I ran into Shawn and he took me in to help find what I was looking for. I explained to him what I was looking for and luckily they had it at the dealership. He let me test drive the vehicle to make sure I was fully comfortable with my choice of car. The whole time through this process Shawn was courteous and explained things in a way that was easy to understand. Being that this was my first time buying a brand new car, Shawn made sure that I got to experience that feeling of buying that first new car and went out of his way to make sure it was a positive experience. Also, I was able to meet Mike who took me through the process of financing my car. He was also very courteous and explained the process in a way I could understand so I was able to choose the right option for the financing of my car. Both Shawn and Mike went above and beyond by staying late after the dealership had closed (Since i had forgotten a couple things at home and had to go get them) and made sure all the processes were complete so I could leave the dealership that day with a brand new car. By the end of the experience, I felt that my family and I were part of the Roush family and I felt like they were a part of mine. Overall, the staff is amazing and goes out of their way to make sure that you have a pleasant experience. More

Excellent experience I had help determining the vehicle met my needs and excellent advice from sales. The detailed explanation to all the new technology was valuable. Wo I had help determining the vehicle met my needs and excellent advice from sales. The detailed explanation to all the new technology was valuable. Would recommend anytime. More

Great Salesman, Dissapointing Finance team I purchased my vehicle from this dealer less than a week ago. This is an out of state dealer so I had to drive a bit to get there. Over the phone the I purchased my vehicle from this dealer less than a week ago. This is an out of state dealer so I had to drive a bit to get there. Over the phone the Ray was very helpful on the price and condition of the vehicle. Ray went above and beyond the call of duty to help me with this and one other vehicle we were interested in looking at. Even sending better pics and taking one car back to detail, so I wouldn't waste a drive. The sales team was great. The finance team on the other hand I was disappointed by. I had an issues with state taxes being added in to my loan. When I called on the subject Tim said he should be able to get it worked out and mail me the paperwork to sign. The very next day I received an email stating while he could make my request happen, his boss "J" told him that the paperwork could not be mailed. That I would have to drive back to the dealership 2 1/2 hrs away to fix the issue. This is unacceptable, when one person, a representative of an establishment says they can do something, then that should be it. Customers shouldn't receive anything other than what was told to them. More

Renewing my lease Linda Barba and the Roush Sales team were outstanding in every way during my buying experience. Linda made me comfortable and found answers to any in Linda Barba and the Roush Sales team were outstanding in every way during my buying experience. Linda made me comfortable and found answers to any inquiry I had. She was essentially there for me 24/7 leading up to my actual store visit. I would recommend her services and the customer service experience of Roush Honda as a whole to everyone. More

Certified Like New Purchase I was looking on the dealers website for an SUV. I browsed thru several cars. My father happened to know the Used Car Finance Manager. I told him a I was looking on the dealers website for an SUV. I browsed thru several cars. My father happened to know the Used Car Finance Manager. I told him about the cars I had looked at. He made a phone call and the next thing I knew I was filling out an application online for financing. I got a call less than two hours later that the financing was approved and when could I come take a test drive. I made the appointment for the next day and gathered all my documents for the finance company. I arrived the next day and took my test drive and drove home the car that night. Both the sales person and the finance manager were amazing!!! More

Wonderful Experience, Awesome Salesman. I was very impressed with Jim . I loved the fact that he had such a good sense of humor. He got us exactly what we wanted in our buying experience. I was very impressed with Jim . I loved the fact that he had such a good sense of humor. He got us exactly what we wanted in our buying experience. The vehicle I wanted and payment as well. Thank you for a great experience. More

Friendly and willing to help meet your goals This past month I spent a great deal of time searching through dealerships to find the best fit. The people at Roush were very friendly and did not p This past month I spent a great deal of time searching through dealerships to find the best fit. The people at Roush were very friendly and did not pressure us into any car purchase. After our first visit, they helped us narrow down the type of car, then we worked on how a new car would fit into my budget. I felt as if they understood the process of spending a great deal of money was a stressful one and they were willing to meet me in the middle. Finally, the day came where we bought the car, and I enjoyed how they brought out all the bells and whistles to celebrate! Although this process was still crazy, they worked with us at every turn to make sure we were satisfied with our purchase at the end. Hopefully I do not have to return in the near future, but if I do, I would return to Roush! More

Outstanding Customer Service! My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service an My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service and salesmen. We returned to Roush after a horrible experience with another dealership (read Hinderer Honda review!) and bought a CRV. The salesman, Ray Moore worked with me through email for a few days and sent me new postings on CRVs as they came in. The first time we went into the dealership, Jim helped us. It was raining and he drove the CRVs he felt we would like into the garage so we could view them. This dealership answered all questions that we had and did not try to push us into buying before we were ready. I would definitely recommend this dealership and when we are ready to purchase again.....it will be from Roush! More

Second time buying a car This is my second time buying a car from this dealer. I was not disappointed 8 years ago and I was extremely pleased this time. The patience and time This is my second time buying a car from this dealer. I was not disappointed 8 years ago and I was extremely pleased this time. The patience and time Richard and Tim took with me was amazing. I felt so comfortable about my purchase and did not feel pressured. I HIGHLY recommend them. More

"Roush Makes It So Easy To Buy a Car" My wife and I purchased a 2016 Fit and thoroughly appreciated what a positive experience we had. Everyone at the dealership is genuinely friendly and My wife and I purchased a 2016 Fit and thoroughly appreciated what a positive experience we had. Everyone at the dealership is genuinely friendly and interested in the highest quality customer service. Bill Siebert listened to what we needed and provided information that helped us make an informed decision- no stress involved as with other dealerships. Rich Broderick handled the finances in an efficient manner and like Bill helped us understand the financing. We also interacted with Jim Erwin, Casey Brindley and Ray Moore, all of them having our best interests in mind. Thank you Roush- we will highly recommend you to our family and friends. More