Roush Honda

I love this place:)! This is the 3rd lease I have negotiated with Roush and have had a wonderful experience each time. This time, it was so easy that I completed the deal This is the 3rd lease I have negotiated with Roush and have had a wonderful experience each time. This time, it was so easy that I completed the deal over my lunch hour! Kristen Taylor couldn't be more wonderful to work with. She listened to what I needed and made it happen. I am beyond thrilled with my new car. Thank you, Kristen and Roush! More

New 2015 Accord - Treated with disrespect after the sale We bought our 2009 Honda Accord from Roush. Had a good experience with Casey Brindley who was our sales rep back then. We worked with Josh when we r We bought our 2009 Honda Accord from Roush. Had a good experience with Casey Brindley who was our sales rep back then. We worked with Josh when we recently purchased our 2015 Accord. He was good to work with but my wife felt rushed in taking delivery of the vehicle. After driving the car home on the freeway we noticed unusual wind noise coming from the driver's door, unlike any we have ever experienced on any vehicle (new or used). We took the car back to the dealer on 3 separate occasions for service to address the issue. We were told that a fix was made to the window per a Honda technical service bulletin, which did not resolve the issue. The dealer even had a Honda Rep. look at the car, who said that the noise is not unusual for this year make and model. Anyone who drives my new car would disagree. Furthermore, on one instance we came back to the dealership to test drive another accord and we were treated with complete disrespect by one of the sales managers, John Newton. He did not care to hear what our concerns were, but rather rudely interrupted us and showed no concern for our issue. We buy a $30K car and this is the level of service and respect that we receive after the sale. Thanks to the actions of John Newton, we will never purchase another car from Roush Honda. More

2015 Honda Civic SE My son needed an upgrade to his used car. Now that he is in college, the need for reliable transportation is a top priority. We had started looking a My son needed an upgrade to his used car. Now that he is in college, the need for reliable transportation is a top priority. We had started looking at used cars, but thought we'd stop and check out leasing a new car. We worked with Lee Cohen. I had never leased before, so naturally I had a lot of questions. Lee worked through each of them. If he didn't know the answer directly, he engaged other staff to get us accurate information. After a couple hours of Q & A and a few follow up questions the day after, we decided to proceed with leasing a 2015 Civic SE. We originally were considering a LX, but Lee pointed out the differences in features and price for each model and it turned out that the SE better met our needs. I had obtained some internet prices from other dealers which I shared the with Lee. I explained what I was willing to pay and that I wasn't interested in haggling back and forth. Roush accepted my offer and now my son is driving a brand new car. I would definitely recommend considering Roush if you're considering a Honda purchase. More

New Ride Shawn was great from the beginning. He was professional, honest, and helpful. Shawn listened to my story and my needs and found a way to best help me. Shawn was great from the beginning. He was professional, honest, and helpful. Shawn listened to my story and my needs and found a way to best help me. He let me ask my questions and put in my requests. When it was time to close the deal he was efficient and made sure that I was taken care of the entire time. This is the second Honda I've leased in my lifetime and it's because of people like Shawn that keep me coming back. If you are looking for top notch service, visit Roush Honda and ask for Shawn Risner! More

Good experience We had a great experience at Roush and with our salesman Lee. He was very helpful, working with us through the process of figuring out whether to tur We had a great experience at Roush and with our salesman Lee. He was very helpful, working with us through the process of figuring out whether to turn in our lease, or purchase new. In the end we bought out our lease an also leased a new car all within our budget. More

A Great Experience A nice, friendly dealership that was laid back and offered great deals. Lee Cohen was a great salesman that made sure we felt comfortable with our pur A nice, friendly dealership that was laid back and offered great deals. Lee Cohen was a great salesman that made sure we felt comfortable with our purchase and the dealership. I would highly recommend this dealership to anyone looking for a Honda. More

Very Satisfied This was the first time I have ever contacted a dealership via the Internet and I was impressed with the speed of the response. They paired me up wit This was the first time I have ever contacted a dealership via the Internet and I was impressed with the speed of the response. They paired me up with Brooke Diedrich, who answered my questions and scheduled my test drive. I live in Indianapolis and wanted to stop in for the test drive during a business trip. Brooke was very friendly and hospitable. She was very knowledgeable about the Accord and I ended up purchasing the car for my daughter. We are very satisfied with our purchase. More

It's worth a trip to Roush/Westerville I was referred through the Costco Auto Program to DeAnna Thompson. She introduced me to Josh Wiswell, my salesperson and they both made me feel at eas I was referred through the Costco Auto Program to DeAnna Thompson. She introduced me to Josh Wiswell, my salesperson and they both made me feel at ease right out of the gate. While the 2015 Pilot I eventually bought was not part of the "program" they did make me a deal I could not ignore. All the pricing information and discount was up front and presented in clear format. There was no "hard sell", and the follow up service has been solid. I am very happy with my purchase and my car buying experience at Roush Honda Westerville. More

Not your typical car dealership! We buy a new car every 10-15 years and test drove quite a few models at several dealerships throughout central Ohio. We've never owned a Honda but on We buy a new car every 10-15 years and test drove quite a few models at several dealerships throughout central Ohio. We've never owned a Honda but once we test drove the 2015 CRV, it quickly went to the top as the best vehicle we had driven! Roush Honda treated us very well, from our first introduction to Deanna to Lee Cohen, who walked us through the process and made this a great buying experience! It's not your typical auto dealer feel..maybe because its employee owned and everyone has a vested interest in ensuring your complete satisfaction. Lee also did a great job explaining the features of our new vehicle(we were seriously behind in technology) and left completely satisfied with every aspect of the transaction! More

2 new Honda's in 2 days! What a fantastic experience we had with this wonderful, employee owned dealership in leasing 2 new Honda's over 2 days! (We only wanted a CRV but we w What a fantastic experience we had with this wonderful, employee owned dealership in leasing 2 new Honda's over 2 days! (We only wanted a CRV but we were mesmerized by the new 2016 HRV's so came back the next day and traded our Acura TL in on one of the first 6 HRV's sold by Roush. Working with Sam Nhem was great as he truly focuses on customer service and forming a relationship. Thanks Sam and the rest of the Roush team for a great experience! We love both of our new vehicles!! Larry & Cathy Dunfee More