Roush Honda

Unpleasant We owned 5 cars that included Honda, Toyota and Lexus. Four of them were used, purchased from private parties and a dealer and this fifth one is new We owned 5 cars that included Honda, Toyota and Lexus. Four of them were used, purchased from private parties and a dealer and this fifth one is new, obviously from Roush Honda. Unfortunately the new car purchase happened to be the least pleasant experience for us, contrary to the general expectation. This review talks about 2 out of 3 individuals that worked with us during our transaction and both of them happened to be from the new car sales team. Trying to offer candid and critical review but I sincerely doubt if they even care as evident from their very attitude during a follow-up conversation. Not only they lack sense of customer service, they throw in moments of disrespect and sarcasm on top. Briefly; we were forced to buy the accessories added by the dealer for display purposes. Talking to the sales manager only was a mistake, we rather had to face sarcasm and offending attitude later on. But for the choice of Model/Body/color which was not available anywhere in Columbus area, we would have walked out. I expect a good customer service rep would respond to my Voice Mail. It was regarding something that was missing from the car. After a follow-up conversation, we realized that he was unhappy with our negative review. He thought we gave a negative review which was not true then. He should have reached out to us if he thought or knew that we were unhappy about the whole transaction and attempted to rectify his image. Salesman acknowledged that he was frustrated and uttered sarcastic comments ("..telling you in English"). Later he apologized. They do follow-up with a routine "courtesy" call right next day and send a letter expressing their gratitude. I'm sure their computer systems do that for them automatically. There are some good reviews out there but true customer service only shows up in some situations and not when everything goes well like an over-the-counter purchase. However, we noticed other staff in the dealership that came across appeared courteous and welcoming. Going forward we will still buy Honda cars because of their quality but not from Roush. More

Overall great experience I just purchased my families second car from Roush. My wife purchased a Pilot last year and I purchased an Accord this year. The process was amazing I just purchased my families second car from Roush. My wife purchased a Pilot last year and I purchased an Accord this year. The process was amazing. When I arrived they already had a proposal written up based on what I had told them I wanted. After they worked with m on my trade we were able to quickly work through the options I had and find the best one. The honestly and integrity of everyone I worked with was the best I've experienced. I'll definitely go back to Roush. More

Great experience with Richard Miller! We bought two cars from Richard. He was extremely patient with us throughout the buying experience, probably more patient than most sales people would We bought two cars from Richard. He was extremely patient with us throughout the buying experience, probably more patient than most sales people would have been. I called another dealer (who advertises frequently) and they would not talk price over the phone, which is understandable. They invited me to come in, and they were not close to me, so I drove there. This place that "had the best prices" could not even match with my trade-in what Richard gave to me. Richard gave me a better price and better service. More

Smooth process I worked with Richie Phillips to purchase a used car and trade in my old vehicle. Richie was knowledgeable and friendly. He and Joe Glomski worked w I worked with Richie Phillips to purchase a used car and trade in my old vehicle. Richie was knowledgeable and friendly. He and Joe Glomski worked with me on a great deal and the process went smoothly. I am very happy with my purchase and the service I received. I would highly recommend the dealership. More

Great Dealership! We had a great experience at Roush Honda! Lori Strohofer helped us with a used car purchase and a trade. She did a wonderful job of a quick, effortles We had a great experience at Roush Honda! Lori Strohofer helped us with a used car purchase and a trade. She did a wonderful job of a quick, effortless transaction and definite ease of scheduling. The Honda CRV that we got is an awesome, sturdy little thing. I strongly recommend talking to Lori! More

Best car buying experience I have had! Best car buying experience I have had in over 40 years of purchasing vehicles. Purchased a 2014 Honda Ridgeline. Sales person Kristin Taylor went o Best car buying experience I have had in over 40 years of purchasing vehicles. Purchased a 2014 Honda Ridgeline. Sales person Kristin Taylor went out of her way to make my purchase a very pleasurable experience, her follow-up is & was unbelievable. This is an employee owned dealership who knows the meaning of both Customer Service & Customer Satisfaction to the nth degree. Employees should be very proud of the jobs they do, they really make you feel like you are part of their family. I highly recommend anyone considering a purchase of a new or used vehicle to experience the Roush Honda way of doing business. I believe you will be tremendously impressed! Mark Reed More

Listened to my needs. While having my Accord serviced at Roush Honda, I noticed a showroom car that caught my interest. So the next week I went back to have a better look While having my Accord serviced at Roush Honda, I noticed a showroom car that caught my interest. So the next week I went back to have a better look and inspect it further. That's when I met Richard Miller who showed me the car I was interested in but also listened to my comments about my present lifestyle. He felt that another car would better suited to my needs -- which he was 100% right. I ended up leasing the car he suggested and couldn't be happier with the choice and the entire experience. More

Shopping for a used car. Lori Strohofer was knowledgeable about the cars and helped us select a used car that fits our needs, She made they buying experience easy and explain Lori Strohofer was knowledgeable about the cars and helped us select a used car that fits our needs, She made they buying experience easy and explained everything every step of the way. We are very happy with our new (used) CRV and are looking forward to many years of owning it and a continued relationship with Roush Honda. More

Excellent experience Went to purchase a Honda Accord new and received outstanding service from Mr. Pat Hannah. Even working with two families at once he still was the bom Went to purchase a Honda Accord new and received outstanding service from Mr. Pat Hannah. Even working with two families at once he still was the bomb & got us taken care of. I absolutely love my car & got a Great deal. The whole staff was awesome the entire time we were there. My hats off to Mr. Hannah he did everything to make sure I was pleased. My new car family, I am honda bound & Roush family member. Marie More

Easy Smooth Process Prior to coming into the dealership we had already determined the vehicle that we wanted to purchase. The appointment for the test drive was very str Prior to coming into the dealership we had already determined the vehicle that we wanted to purchase. The appointment for the test drive was very straightforward and easy to complete. We worked with the dealership to to set up the financing and that process was also very easy to work through. They also did a great job about being flexible about the pick up date of the vehicle. More