Route 18 Chrysler Jeep Dodge Ram

I’m no salesman, but one would think that “Internet Sales” would imply: 1) that a sales person would be actually able to assist you with vehicular information over the internet/e-mail and 2) that a sal Sales” would imply: 1) that a sales person would be actually able to assist you with vehicular information over the internet/e-mail and 2) that a sales person wouldn’t just tell you they have the vehicle and to come in if you want more information. Well, it took two business days, multiple emails and multiple texts just to receive a text back from “Evelyn” telling me they had the vehicle. When I requested more information (because the vehicle was not listed in their online inventory), she went MIA. So much for “honoring everyday heroes”. If this is how you conduct business online, then I can assure you that you won’t be getting my business in person. More

Bryt Gandarinho was wonderful. Running around getting everything done in a timely fashion thru the heat and covid issues. Awesome sales woman. Great job she's the best. everything done in a timely fashion thru the heat and covid issues. Awesome sales woman. Great job she's the best. More

READ!! AND BE ADVISED.... STRONGLY recommend using READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack of professionalism from their service department raises concerns on the quality of work being performed on your vehicle. I was told my truck would take UP TO one week to complete the service required once the parts were in. Two and a half weeks later, my truck was still untouched and not one person had the courtesy or responsibility to call and update me on what was going on. They didn't provide a loaner vehicle for the time my truck just sat there, leaving me no choice but to rent a vehicle at my own expense. Once I realized how careless and unconcerned they were with me as a customer, I decided to pick up my truck and stop paying for a rental. I requested to be contacted once the "special" tools needed to perform the service to my truck had arrived, and was assured once again that it would take no longer than 3-4 days to complete the service, since the parts were already there. Here I am over a month later.....still waiting. Glad I didnt hold my breath service team!! More

Sales person was responsive and respectful. Documents were handled quickly and effectively. Very easy experience. Clearly the dealership is well run and has a team approach were handled quickly and effectively. Very easy experience. Clearly the dealership is well run and has a team approach More

Great Experience, Beautiful Car!! Being able to speak with the Glen from the sales department, I was able to purchase my new vehicle during this very crazy time. But it made it so easy Being able to speak with the Glen from the sales department, I was able to purchase my new vehicle during this very crazy time. But it made it so easy and fast, no issues, great communication via email and text. Gave me a quote for my car and helped me understand the process. Would Highly recommend Route 18 CJDR to my friends and family!! Love my new Scat Pack Charger. More

Crazy time to buy a car but Glen was awesome and had everything ready for me as soon as I showed up. Would definitely recommend this dealer. everything ready for me as soon as I showed up. Would definitely recommend this dealer. More

great staff Bought a 2020 Jeep Grand Cherokee in April 2020. The staff was wonderful to deal with under the current circumstances. honest staff, up front and fr Bought a 2020 Jeep Grand Cherokee in April 2020. The staff was wonderful to deal with under the current circumstances. honest staff, up front and friendly!! More