Route 18 Chrysler Jeep Dodge Ram

On June 24, 2025, I purchased a 2023 Jeep Grand Cherokee 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multipl 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multiple serious defects that directly compromise safety. Despite repeated attempts, both the dealership and the manufacturer, FCA/Stellantis, have refused to provide effective repairs or honor warranty obligations. The most significant defect involves the air conditioning and HVAC/defrost system. After approximately 20–30 miles of driving, the system stops cooling and begins blowing only hot air. This prevents the windshield from defrosting or defogging, especially in humid or cold conditions, creating a dangerous reduction in visibility. At times, the blower fails altogether, leaving the vehicle with no functioning HVAC system. This is not an isolated occurrence: numerous reports from other 2023 Jeep Grand Cherokee 4xe owners confirm identical failures. FCA/Stellantis has acknowledged a related problem under NHTSA Recall which identifies HVAC blower motor failure as a safety hazard, yet my case has been ignored. The second major safety issue involves the Head-Up Display (HUD) mirror assembly. This mirror is mounted into the dashboard as part of the HUD system, but it has been improperly installed and misaligned. As a result, it casts a strong, unwanted glare and reflection directly into the operator’s forward line of sight through the windshield. The problem is persistent and cannot be corrected by any adjustment available to the driver. The defect creates serious visibility hazards in multiple conditions, including: Driving under streetlights, tunnel lights, and bridge lights where overhead illumination reflects onto the HUD mirror and projects into the windshield. Daytime driving when the sun’s angle hits the HUD mirror and causes intense reflections. Night driving when artificial lighting from city streets or approaching vehicles strikes the HUD mirror. In all of these scenarios, the HUD mirror catches light from above and reflects it directly into the driver’s view, creating a distracting and blinding visual obstruction. This defect is not only inconvenient but dangerous, as it compromises the driver’s ability to maintain clear forward visibility at critical times. Together, these two defects—the HVAC/defrost failure and the misaligned HUD mirror glare—render the vehicle unsafe for use. A driver cannot reliably keep the windshield clear in changing weather conditions, nor can they maintain unobstructed visibility under everyday lighting environments. I have repeatedly reported these conditions to the dealership and to FCA/Stellantis, but my concerns were either dismissed as “no problem found” or ignored altogether. Despite being aware of ongoing recalls and widespread consumer complaints, Jeep has refused to provide an adequate repair, replacement, or repurchase. 2 years no car. It has been in the shop waiting for a resolution. More

Got me into the car I wanted at a great price. Very knowledgeable about options Very knowledgeable about options More

Had a very good experience with the team! Dan knew exactly what I wanted in a car and I ended up leaving with the exact one he showed me! He encouraged us to express our wants and needs and a Dan knew exactly what I wanted in a car and I ended up leaving with the exact one he showed me! He encouraged us to express our wants and needs and advocated seamlessly. Aaron really fought hard to get our expectations heard and in the end we left there the same day with a brand new Jeep. This was my first lease and Sophia made an intimidating situation so easy. She answered all of my questions and concerns with a smile on her face and made me feel really comfortable. More

Bryt is literally the best ! She actually listen to your needs and wants and delivers ! She actually listen to your needs and wants and delivers ! More

Went to check out a a used truck on a whim and found what I was looking for the price was right. Ended up driving away with the truck that day. The whole process was seamless I was looking for the price was right. Ended up driving away with the truck that day. The whole process was seamless More

Everyone was great from start to finish! Matt the salesman was so helpful and I got the best deal ever!!! I will be coming back f or life! Matt the salesman was so helpful and I got the best deal ever!!! I will be coming back f or life! More

Working with Sophia was great. She made the financial process such an easy process and she was very easy to work with. Overall great experience. She made the financial process such an easy process and she was very easy to work with. Overall great experience. More

We had a great experience purchasing our Jeep at Route 18 Chrysler Jeep Dodge Ram! Mike Aljallad was fantastic to work with — professional, patient, and very knowledgeable about the vehicles. He made the ent Chrysler Jeep Dodge Ram! Mike Aljallad was fantastic to work with — professional, patient, and very knowledgeable about the vehicles. He made the entire process smooth and stress-free, answering all of our questions and making sure we got exactly what we were looking for. If you’re in the market for a Jeep, I highly recommend asking for Mike — he truly made the experience a positive one! More

They were very helpful. They did not waste our time. Very efficient. We purchased the vehicle the same day we went to see it. They did not waste our time. Very efficient. We purchased the vehicle the same day we went to see it. More

All had great product knowledge and exemplary customer service. We were provided with suggestions and answers to our questions. We will highly recommend them!! service. We were provided with suggestions and answers to our questions. We will highly recommend them!! More