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Route 18 Chrysler Jeep Dodge Ram
East Brunswick, NJ
1,785 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,785 reviews
February 17, 2026
Easy and fair Michael AJ was a pleasure to work with. Very knowledgeable and experienced Very knowledgeable and experienced More
by Frank Alfonso
Verified Customer
February 17, 2026
Mike, my salesman, did an outstanding job of getting me the jeep that I wanted with all the specifications and feature features. This is the third jeep I have purchased from him and I have been happy each the jeep that I wanted with all the specifications and feature features. This is the third jeep I have purchased from him and I have been happy each time. More
by brennanm1
February 15, 2026
Excellent experience. No games. In and out Process was easy and felt like I was treated more then fairly. No games. In and out Process was easy and felt like I was treated more then fairly. More
by bryandougherty
February 15, 2026
I was actually thinking of purchasing a vehicle with carmax but the sales representative was rude and unprofessional. I then to my business elsewhere and was happy I did my experience was great at Rt 18 carmax but the sales representative was rude and unprofessional. I then to my business elsewhere and was happy I did my experience was great at Rt 18 Chrysler jeep and dodge the sales person was great and funny and was really eager to help al and all 10/10 More
by Isaac.ramos12
February 12, 2026
Glenn's a stand up guys. Very knowledgeable & helpful. with swag! I appreciate the time they take in helping you. Very knowledgeable & helpful. with swag! I appreciate the time they take in helping you. More
by Rapha
February 09, 2026
This review is in relation to the Service Department. As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra-sensitive to the business owner. There are always exceptions to a rule, and I strongly believe my experience is one of those exceptions. I will not mention anyone by name, although I should. First, my car was with the service department for almost one month. Within that period of time, I only received two calls from them -- both seeking authorization to complete repairs that were not covered by the warranty. Any updates on the progress of the repair were always initiated by me; the timeline was never hit. I understand there are hundreds of customers, and they can't keep calling them with repair updates. True. But if your car is in the shop because of a singular problem -- a faulty fuel injector -- a month is unacceptable, and if they missed the original completion date, they should keep the customer informed. That's the least of it, and had that been the only issue, this review would not be written. Second, charging over $500 for a battery is egregious. When I brought the car in, the battery was fine. I have no idea how the battery needed replacement. That was not why my car stopped running. Be that as it may. Even with that issue, together with the lack of communication situation this review would not have been written. The part of the experience that forced me to write this review had to do with the fact that my warranty company felt that the charging for three hours of labor for something that should only take a half hour was way over the top and would consequently not be covered. That's a really big number at $220/hr plus tax. I suggested to my warranty company -- an extremely reputable and national company -- that it's not possible that a repair shop is claiming 6x the amount of labor time for the same process you think they are performing, and there must be a misunderstanding. The warranty company told me that they would have no problem paying for those hours if the dealership would explain -- not JUST produce the time sheet -- as to why this process required that much time. Absent such an explanation, they simply would not be able to cover the additional cost. To that end, I pleaded with the service department to provide this explanation, either verbally or in writing, to the warranty company. The dealership refused to do either and relied on the fact that the time sheet said what it said. In other words, their ultimate justification for charging 6x what the warranty company was willing to accept is because the "time sheet says so..." That's egregious. That's unacceptable. Even worse, when I voiced my displeasure over the phone to one of the service representatives, before picking up my car, I was hung up on. The fact is that the service department is overwhelmed. When I went to pick up my car -- literally when they opened -- there was a line six deep at the service counter. They can't give anyone with an issue that is somewhat out of the box the requisite amount of time to rectify -- or at least be courteous. This would also explain why, when I informed one of the representatives that, since my car is already in the shop, I would like to know why my 4 Wheel Drive Service warning light is illuminated, it went in one ear and out the other. When I picked up my car and got into it for the first time in a month, it was no surprise that the light was still illuminated. Again...completely overwhelmed and not a service department I would ever use again, nor recommend to anyone. Nor could I ever purchase from them, or recommend anyone doing the same. More
by mrappap613
February 07, 2026
I bought a 2019 Chevy suburban , the price on internet was 26.000 thausand dollars without advising me they charge me 28.000 thausand dollars ….. l did ask the sales person twice for the price !!!!! He to was 26.000 thausand dollars without advising me they charge me 28.000 thausand dollars ….. l did ask the sales person twice for the price !!!!! He told me not to worried that they will honor the internet sales price …… unfortunately they didn’t … very upset to do business with this dishonest people !!!!! More
by chamorrosipo
Employees Worked With
February 07, 2026
From the time I sent a text at night about the vehicle we purchased and got a human response, it began a journey of honesty from the beginning of the sale through finance and delivery, I have bought many ca purchased and got a human response, it began a journey of honesty from the beginning of the sale through finance and delivery, I have bought many cars over the years and this was one of the best experiences. No pressure at any time. More
by lbschlueter
February 05, 2026
Great experience! Very professional and courteous. Will definitely be back and refer everyone I know. Very professional and courteous. Will definitely be back and refer everyone I know. More
by nicoletteann303
February 04, 2026
I was apprehensive about coming to the dealership since I was comfortable going to Sansone Jeep in Woodbridge. My son had a particular Jeep he wanted me to take a look at that Sansone didn't have in their in was comfortable going to Sansone Jeep in Woodbridge. My son had a particular Jeep he wanted me to take a look at that Sansone didn't have in their inventory. Although the place is not much to look at, the people who worked there were friendly, knowledgeable and provided outstanding customer service. Joe was a good salesman but my most memorable moment was with Alan from the finance department whom for the 1st time in 20 years, it was simple and less stressful. He was excellent in all sense of the word as well as Aaron the sales manager. I guess the old adage goes you can't judge a book by its cover. Thank you Route 18 Jeep for making my experience the greatest!!! More
by Cynthia.metts
