Route 18 Chrysler Jeep Dodge Ram

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for being such a loyal member of our dealership family! It is fantastic to hear that Mike A. has taken such great care of you throughout your successive leases. We pride ourselves on building long-term relationships, and having a dedicated professional like Mike makes that possible. We will be sure to pass along your praise to him and the rest of the team. We truly appreciate your continued trust in us—enjoy your Grand Cherokee!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the feedback and 5-star review! We are thrilled to hear that we could help you get into your new car through a process that was both straightforward and efficient. Clear communication and saving our customers' time are two of our top priorities, so it’s great to know we hit the mark for you. We appreciate your business and hope you enjoy every mile in your new ride!

Route 18 Chrysler Jeep Dodge Ram responded

Hi Artin, Thank you for taking the time to share your experience, and I’m glad to hear the repair resolved the leak concern. I do want to clarify the warranty and goodwill aspect you mentioned. Water leak repairs, including issues related to sunroof drain tubes (whether clogged, kinked, or restricted), are not eligible for goodwill assistance through the manufacturer. That said, if there were any possibility for coverage, we absolutely would have submitted the request on your behalf we always look to advocate for our customers whenever an opportunity exists. If you’d like to go over the repair in more detail or have any remaining questions, please don’t hesitate to reach out to me directly. We truly value your business and the opportunity to take care of your vehicle. Thank you again for your feedback.

SteveO responded

Big thanks to Matt. Very professional and patient. I personally had no time to go to dealership and go through the motions and Matt accomodated my every need. Would recommend Matt to everyone!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review. We truly appreciate your feedback and are glad you chose us for your service needs. Our team works hard to provide a great experience for every customer, and it means a lot to hear when we get it right. We look forward to helping you again in the future!

Route 18 Chrysler Jeep Dodge Ram responded

We’re sorry to hear that you were unhappy with your experience. However, we would like to clarify a few details regarding the charges mentioned in your review. The $97.19 referenced was not labor for an oil change. That amount included $35.00 in labor for a tire replacement that was performed during the same visit. Our oil change service is $109.95 total, which includes both parts and labor, and this is the price we currently advertise. At our dealership, we take pride in providing honest service and clear recommendations. Any additional services that may be suggested are based on the condition of the vehicle and are always optional, with the customer making the final decision before any work is performed. We value every customer and strive to ensure a professional and transparent experience for everyone who visits us. If you would like to review the invoice or discuss your visit further, please feel free to contact our Service Manager, Chris, who would be happy to go through everything with you and address any concerns.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great review! We truly appreciate you taking the time to share your experience with us. Our team works hard to make sure every visit is smooth, transparent, and professional, so it’s great to hear that reflected in your feedback. We’re grateful for your support and look forward to seeing you again on your next visit!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great feedback! We're glad we were able to meet your needs quickly and efficiently. Our goal is always to make the process straightforward and helpful without unnecessary pressure. We're also happy we had the vehicle you were looking for. Enjoy it, and we appreciate you choosing us!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great review! We're so glad to hear you had an excellent experience purchasing your new car. Jeremy takes a lot of pride in making the process smooth, informative, and stress-free for our customers, and we’ll be sure to share your kind words with him. Congratulations on your new vehicle, and thank you for choosing us. We look forward to assisting you again in the future!

Route 18 Chrysler Jeep Dodge Ram responded

We completely understand how frustrating this has been and truly appreciate your patience. Your vehicle has unfortunately experienced rodent damage to the wiring on three separate occasions, which requires a specialized connector that is currently back-ordered. This has contributed to the delay in completing your repairs. We’re doing everything we can to get your vehicle back to you as quickly as possible and will continue keeping you updated throughout the process. Thank you for giving us the opportunity to make this right.