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Route 18 Chrysler Jeep Dodge Ram
East Brunswick, NJ
1,776 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,776 reviews
April 22, 2023
Great and friendly service. everything from sales to finance . they treat you very nice. Would recommend to every one everything from sales to finance . they treat you very nice. Would recommend to every one More
by vetlou
Verified Customer
April 20, 2023
Professional, efficient and respectful Parts manager was extremely helpful and knowledgeable. Shows great care for customers and ensuring they leave happy extremely helpful and knowledgeable. Shows great care for customers and ensuring they leave happy More
by wyatt83travis@gmail.com
Employees Worked With
5
April 19, 2023
Kelly Mazza went above and beyond to find the vehicle I wanted and arranged the transfer and had all the paperwork done for me to sign and pick up the vehicle within 2 days of finding it. Very satisfied wi wanted and arranged the transfer and had all the paperwork done for me to sign and pick up the vehicle within 2 days of finding it. Very satisfied with how quickly the whole process went. More
by mrsledrak1
April 17, 2023
The service department was very helpful and courteous. Significantly better than the competition in the area. Significantly better than the competition in the area. More
by Blankk
Employees Worked With
April 14, 2023
My salesman, Alan, was the best part of my purchasing experience. He took really good care of us and provided us with a lot of information to make a sound decision. The rest of the staff was just as ni experience. He took really good care of us and provided us with a lot of information to make a sound decision. The rest of the staff was just as nice. The only suggestion would be to have snacks for the customers. The buying process takes hours and people tend to need a snack…lol More
by NISASMITH4
April 13, 2023
NOT true to their word. I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle that I just bought out from leasing, before I’d consider driving out there. He told me if it’s in the condition I’m claiming it is then there’s no reason why I wouldn’t get what I need for it. So I drive out there, test drive the vehicle I want, and then I’m offered almost 2k less for my trade than the amount we discussed (which would leave me upside down). When asked why, the manager, Aaron Brown, came over, dressed in dirty jeans, sneakers, and a snow hat. Not only did he look highly unprofessional but he acted it as well. He instantly started arguing that I was never told I could break even on my trade, even though I told him I had text messages to prove it. He didn’t care, nor did he want to read them. He outright said that he told my salesman to “tell her whatever it takes to get her in here.” Then he said it was always going to be based on assessment of the vehicle. I said it’s in perfect condition with 20k miles, and KBB has it valued at 3500+ over what I’m asking, so what was bringing his assessment down? He couldn’t give me an answer, and in fact agreed that it was in excellent condition, but said it would go to auction and couldn’t offer more. I told him I drove far based on the promise of breaking even on my trade-in vehicle so I was definitely mislead. I had instant cash offers for more than what he was willing to give me for a trade in value… that I turned down, because of the amount discussed for trade. He once again argued that never happened. Instead of saying I’m sorry if there was some kind of misunderstanding, he kept rudely insisting that I was never told what I had in writing, repeatedly interrupting me and talking over me. That manager was by far the most unprofessional staff member I dealt with there. In fact, he was the most unprofessional person I’ve ever dealt with in any dealership. He knew I drove far and knew he could get away with it or else it would have been a wasted long trip for me. Untrustworthy, and unprofessional. I did end up purchasing a vehicle through my salesman, Daniel, because he did try hard for me in terms of the monthly payment I wanted to be at, and unlike the manager, he stayed polite and professional to me. But I still have a very bitter taste in my mouth over being talked down to and basically called a liar by Aaron Brown. I’ve never ever had a manager fight and bicker and talk to me so rudely as a customer before, anywhere. Before moving on to the problems that arose after purchase, I should also note that the dealership itself was very dirty, and that while walking through the service dept to use the bathroom, people were complaining that they had been waiting over 2 hrs and their vehicle had not even been touched yet. Also, the finance lady, whose sign on her desk read “boss lady” was vaping the whole time. This dealership was absolutely classless. Days later they continued to reach out and ask for paperwork that they should have had on file already from when I was there with the documents in hand. I had to send pictures of documents unsecurely through text and emails, just to be asked for the same documents again days later from someone else who said i still haven’t sent it, because the staff in that dealership not only have awful communication with customers, but lack of communication between their own coworkers as well. They also missed vital information on paperwork, that I also brought to their attention myself beforehand, holding up the whole process for so long that I had to go days without being able to legally drive my vehicle. Not convenient at all, especially for a mom with two kids. I’ve never had such a hard time with a dealership before. They’re unorganized, unprofessional, and untrustworthy. Stay far away! More
by smhenry
Employees Worked With
April 12, 2023
I have leased my last 2 vehicles through Route 18 Chrysler Jeep Dodge Ram and they are so friendly and helpful here! A special thank you to Jeremy for going above and beyond to get me in my new Jeep! Chrysler Jeep Dodge Ram and they are so friendly and helpful here! A special thank you to Jeremy for going above and beyond to get me in my new Jeep!!! More
by jwestdyke2357
April 10, 2023
Superb sale group that understand the customer concerns and deliver with professionalism. Large inventory with a great working ethic. and deliver with professionalism. Large inventory with a great working ethic. More
by L. E.
Employees Worked With
Other Employees :
Jason Bedore, Javier Columbie, Kelly Mazza
