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Route 18 Chrysler Jeep Dodge Ram

East Brunswick, NJ

4.7
1,727 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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400 New Jersey 18

East Brunswick, NJ

08816

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Showing 1,727 reviews

May 01, 2021

This is the 8th survey you sent. If you spent this much time on my car maybe it would have been fixed right. My experience was awful. Nothing but lies and bullsh;t. 2 trips and my car still doesn't work. More

by dakotakw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good morning. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

May 03, 2021 -

dakotakw responded

No body cared the dozens of times I called trying to find out what was going on and trying to get my fixed.... Now all of a sudden you give a xxxx. Too little too late

May 01, 2021

Glenn was excellent and attentive to all questions and details. It was a pleasure to work with him and I would highly recommend him to friends!!! More

by NOR_MAH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

We are so glad to hear! Thank you for being our customer, we hope to see you again soon!

April 29, 2021

Darlene was nice and worked very hard to get me the best deal! Please go see her and you will leave here with a great buy! More

by Bellamechanix1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darlene Keats
May 03, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

We are so glad to hear of your experience, Bella! Thank you for choosing us here at Route 18!

April 28, 2021

Mike was very helpful I will bring my car there because of his great follow up in the service department. He followed up and call back each time I called Very good service manager More

by scuttarotony3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service
Apr 29, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

We are glad to hear of your experience working with our team! We hope to see you again in the future. Take care!

April 27, 2021

Route 18 Chrysler Jeep Dodge Ram Is the best to do business with, professional and smooth transition, specially the sales ( Manny) s as director the accountant department thanks guys More

by Farid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny , Alicia Alonso
Apr 27, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thanks for choosing us here at Route 18 Auto! It is a pleasure to be able to assist you.

Jun 17, 2021 -

Farid responded

I gave manny max rating , our problem with service Departemet, you can imagine nobody called me to apology for my waist time? You can imagine now 10 days I don’t know anything about my car? I have no problem with them, just need my car back.

April 27, 2021

Was told it would be a few days first trip was almost 2 weeks and required a second trip back. They lied to me about many things including that a rental car would be covered . I rented a car in good faith More

by dakotakw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

Apr 29, 2021 -

dakotakw responded

Why would I call you now... You didn't care while I was going through this but now all of a sudden you care. You can't go back and take back the lies.

April 27, 2021

Had a pleasant experience at the rt 18 facility. Knowledgeable , courteous salesman in Mr. Darryl Wilson and the rest of the sales staff. We were accommodated quite comfortably and ended up purc More

by SNDLINDA
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Bedore
Apr 27, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thanks for choosing us here at Route 18 Auto! It is a pleasure to be able to assist you.

April 27, 2021

Darlene and Jason were a pleasure to work with. We bought a Jeep Grand Cherokee Limited from them. They made sure that we felt confident in our car buying decisions. More

by Joe C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Bedore, Darlene Keats
Apr 27, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thanks for choosing us here at Route 18 Auto! It is a pleasure to be able to assist you.

April 23, 2021

They refused to service my Chrsyler T&C saying the undercarriage was rusted. But, when I took it to another service center, they said the undercarriage was not rusted and they were able to perform the More

by rimowitz
Recommend Dealer
No
Employees Worked With
Mike A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

April 23, 2021

My salesman Mike Al-Jallad was so helpful and knowledgeable. He helped to put me in a brand new Jeep Compass and worked with me on price. Finance department wasn’t pushy with add-on packages. Ove More

by Paul Unger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Columbie
Apr 27, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Paul, we are so glad to hear of your experience working with our team! Thank you for choosing us, we are happy to have you as our customer! Looking forward to seeing you again.

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