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Route 22 Honda

Hillside, NJ

4.6
3,210 Reviews
Throughout our 20-year history as one of the largest family-owned group of automotive dealerships in the United States, we've never forgotten our roots as a 'mom and pop' business. That's why I, and the new generation of vice presidents... my sons Ignazio and John Giuffre and my nephews John Iacono and Anthony Renda make every effort to go the extra mile for our neighbors. Each of our managers exemplifies our commitment to you, our customer. Whether it's through our many driver amenities, our unique service discount card membership program, or good old-fashioned courtesy, Route 22 Honda, where WE DELIVER LIKE NOBODY ELSE, for you. Sincerely, Carmelo Giuffre President and Chairman
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75 US 22 West

Hillside, NJ

07205

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Showing 3,210 reviews

April 06, 2021

Service cater to the customers with attention to making sure that the customer received full satisfaction and Attention in servicing their vehicle in a stress free environment. More

by JOERODRIGUEZ75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Castlewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Umanzor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Route 22 Honda responded

Thank you for the 5 star review. Providing a stress free experience is always our goal.

April 06, 2021

Paul is very Professional and knowledgeable . Been bringing my vehicle to Route 22 Honda Service since 2002. Always a pleasant experience. I will continue bringing my vehicle for service in t More

by KMPMKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Route 22 Honda responded

Happy that you had a good experience having your vehicle serviced. We thank you for being a long time customer and look forward to working with you more in the future.

April 06, 2021

My visit was relaxing. My first experience to a dealer to have my car maintenance was great everyone was polite Pete did a wonderful job assisting me. More

by Mary J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Peterso and Peter Cotignola
Apr 06, 2021 -

Route 22 Honda responded

Hey Mary. We are happy that you had a pleasant experience having your vehicle serviced. Thank you for the positive review!

Apr 07, 2021 -

Mary J responded

Thank you for service.

April 06, 2021

The customer setup is the worse. I left message for the services guy and didn’t get a call back I called 19 times fo More

by CHARM4_EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter
Apr 07, 2021 -

Route 22 Honda responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (973)-937-7903. We hope to find a solution promptly.

April 06, 2021

Service is great but a little pushy about spending your money.The advisor listened to my needs and made my visit a happy one.Overall it was a good experience except serviceman forgot to put next visit stic More

by ROXXANETHOMAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edgar Santiagoi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Shupe, Madelyn Ortiz
Apr 06, 2021 -

Route 22 Honda responded

Thank you for the 5 star review! We are glad that you had a pleasant experience!

April 02, 2021

This is my second lease from Route22Honda and It was a really bad experience. After signing the paperwork I felt like I had to aggressively follow up with the various issues I encountered with the vehicle More

by RODNEY_GABRIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patty Meier
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Castlewood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Rangel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Pate Charles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Santos did a decent sales job. However, I felt abandoned after the paperwork was signed.
Apr 07, 2021 -

Route 22 Honda responded

Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

April 02, 2021

My service advisor Paul Giameo consistently exemplifies professionalism and courtesy, the reason I have been a customer of Rt 22 Honda for 25 years. Thanks More

by JEFFTOBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Route 22 Honda responded

First off, thank you for being a customer with us for 25 years! We appreciate you here at Route 22 Honda and look forward to working with you more in the future.

April 02, 2021

El vendedor Valentín delgado fue muy amable servicial me explicó todo sobre el veichulo buen precio y el manager Jonathan también fue muy servicial el consecinario mejor que e visitado More

by JOSE.MORENO581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Route 22 Honda responded

¡Nos alegra que haya tenido una experiencia positiva con nosotros! Gracias por la buena reseña.

April 01, 2021

Service here is adequate. The staff is competent and thorough. I was pleased with the work done and will return in the future to have maintenance done. More

by Nostawill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lia Salgado
Apr 01, 2021 -

Route 22 Honda responded

Thank you for your positive 5 star review!

April 01, 2021

The finance department could have been more faster. We waited 2 hours just for the finance department to finish up our paperwork. That was the longest part of our day. More

by MYLENE.REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdel Nassar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rene h Leal-Camarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Route 22 Honda responded

Thank you for the 5 star rating! The finance department works hard to get customers out as soon as possible. We are sure the process will be faster next visit. Thanks!

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