I am always going to Rt, @@ for my scheduled services and have no problem with staff nor timing. However, this time, I made an appointment for 8:40 am for an oil change. My car finally went in after an hour and 10 minutes. I approached the service adviser and asked him why it takes so long to do an oil change and was informed that they were busy today. I than proceeded to ask him what is the purpose of making an appointment if it won't be honored. Service adviser could only say that I would have to wait. I finally got my car back after close to 2 hours.