Route 22 Toyota

This place is always full of bad surprises for us, Im glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give us his extension number for us to call and say I can't do anything. Now a new problem has merged, due covid my mom bought a polymer plastic sheet and paid about $300 in total somewhere else to get it installed. She went in for a service on Friday and told both the technician and the receptionist to please make sure her seat doesn't get moved as the plastic could break. When she gets back to pick up her car, gues what? They had moved the seat and broken the plastic. She clearly told them to NOT move the seat and they moved it anyway. Raul Urgiles replied that he understands to come back on monday to please return on Monday so the manager can help her out and get things fixed for her. The manager TOM CARRINO was nothing but a rude, unprofessional and disrespectful person! He YELLED at my mom and my stepdad telling them to get the car out of there because he refuses to fix anything, slamming the door in their face and walked away! This is not the way a customer should ever be treated!!!! Why is this person even working here?!!!! DO NOT come to route 22 Toyota or their service! It's not worth it, they are unprofessional and disrespectful. They will treat you nice only until you but but then screw you in any way. And make sure you ALWAYS read every they want you to sign and record whatever they say to you with your phone as proof. More

This place is always full of bad surprises for us, I have been a Toyota loyal customer for years even though they've screwed me up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give been a Toyota loyal customer for years even though they've screwed me up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give us his extension number for us to call and say I can't do anything. Now a new problem has merged, due covid my mom bought a polymer plastic sheet and paid about $300 in total somewhere else to get it installed. I went in for a service on Friday and told both the technician and the receptionist to please make sure the seat doesn't get moved as the plastic could break. When I get back to pick up the car they had moved the seat and broken the plastic. I clearly told them to NOT move the seat and they moved it anyway. Raul Urgiles replied that he understands to come back on monday to please return on Monday so the manager can help me out and get things fixed for me. The manager TOM CARRINO was nothing but a rude, unprofessional and disrespectful person! He YELLED at my husband and I telling us to get the car out of there because he refuses to fix anything, slamming the door in our face and walked away! This is not the way a customer should ever be treated!!!! DO NOT come to route 22 Toyota or their service! It's not worth it, they are unprofessional and disrespectful. They will treat you nice only until you but but then screw you in any way. And make sure you ALWAYS read every they want you to sign and record whatever they say to you with your phone as proof. More