Route 22 Toyota

My battery was less that 2 years old My battery, which was purchased at this Toyota service in 2017 , was replaced here because of a bad cell in 2018, now this one stalled out twice in 2 My battery, which was purchased at this Toyota service in 2017 , was replaced here because of a bad cell in 2018, now this one stalled out twice in 2 weeks. I was in the area and stopped by to see if service could check it out. A young man with a clip board named Charles asked me if I had an appointment. I told him my issue, and he told me I would have to have an appointment, I asked for a manager, He tells me that none was present , an left me there. I stayed with my car running because I was afraid that it would cut off. Then about 15 min later, I ask Charles , who can I speak to about this situation, he then directs me to Raul. Charles needs to learn how to speak and learn how to deal with customers accordingly. More

Installed remote start Fast , efficient and reliable service. What was helpful is when we made the appointment we were directed to the person who would be the resource help Fast , efficient and reliable service. What was helpful is when we made the appointment we were directed to the person who would be the resource help More

Thank you Tom, your team did a fantastic job! In fact, I'm g Everything was great.Thank you Steve's team did a fantastic job! In fact, I'm going to switch my service from Pompton Plains NJ to Hillside. We are ex Everything was great.Thank you Steve's team did a fantastic job! In fact, I'm going to switch my service from Pompton Plains NJ to Hillside. We are extremely pleased! Reggie Evans More

Long time waiting I waited almost 4 house just for my tires to get rotated and fluids fill and when i got home wanted to clean my winshield there was no fluid fill this I waited almost 4 house just for my tires to get rotated and fluids fill and when i got home wanted to clean my winshield there was no fluid fill this really upset me. More

From an oil change to an unnecessary finance agreement I came in for an oil change and got coerced into an unnecessary finance agreement while I had a lease valid for the next 20 months. I was told that I I came in for an oil change and got coerced into an unnecessary finance agreement while I had a lease valid for the next 20 months. I was told that I was just signing up for some new features but when I got home to review everything, I realized that the finance manager, Aaron, essentially converted my lease into a finance agreement. I went to the dealership with my son the very next day to void the finance agreement and we were told that everything was done within less than 10 business hours and could not be voided. However, when we called Toyota Corporate, we were told that nothing was done and that it was HIGHLY unusual and unethical the way the whole procedure was handled. My payments went from $342/month to $491... I’m a 64 year old woman on the brink of retirement... my budget is fixed and I did not plan on taking this additional expense. I will continue to complain and report this transaction online and to the consumer affairs, unless this finance agreement is void and I get reinstated to my initial lease agreement. I never wanted a finance agreement. (my son wrote this review on my behalf as I do not speak, read or write English Fluently) More

Oil Change, Tire Rotation and Winterized This round at Toyota was done well for now. Left a bad taste when I took my new truck for an oil change the second to last time and the service was This round at Toyota was done well for now. Left a bad taste when I took my new truck for an oil change the second to last time and the service was never done. Received a call from someone at Nissan that was very rude and sarcastic. Would not recommend Rt 22 my experience there was handled very poorly. More

Just management, amazing waiting time really short Feel like excellent I have not to wait to much , get some coffee, watching tv, I don’t get bore, all people who work there was very nice Feel like excellent I have not to wait to much , get some coffee, watching tv, I don’t get bore, all people who work there was very nice More

1 hour The guys give me a good service. I don’t wait to much time. They offer me to take to home ...I feel good with the service The guys give me a good service. I don’t wait to much time. They offer me to take to home ...I feel good with the service More

Side stepping the issue Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates re Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates realized I wanted air my dissatisfaction with the service department. I was given a million excuses that he was unavailable and I needed to speak with the service Manager, After returning to the service department where I requested to speak to the Manager I was giver more excuses and the ushered to the same associate I had an issue with, (very uncomfortable). I still have problems with my vehicle since it was repaired. I consider the associates in the service department to be on trustworthy (lire’s) and I would not refer anyone there. More

The mechanic set poor quality pads. Pads creak. I 've got poor quality pads! The mechanic set poor quality pads. I waited about 5 hours.No good. Why? My new Pads creak. Pads creak. I 've got poor quality pads! The mechanic set poor quality pads. I waited about 5 hours.No good. Why? My new Pads creak. More