Route 22 Toyota

Rerrible Service Advisor I was there yesterday to get routine maintenance on our rav4. I discussed my goals with Evelyn Galioto and brought to her attention the discounts sha I was there yesterday to get routine maintenance on our rav4. I discussed my goals with Evelyn Galioto and brought to her attention the discounts shared in your email. She told me that I was entitled to $10 off. When the car service complete I looked at the bill and queried the missing discount. She asked me if I printed the coupon. I had not so she said I was not entitled, left me at the cashier and rudely walked away; no solution. My issues: Ms. Galiota did not want to be bothered with discounts from beginning to end Ms. Galiota showed no interest in satisfying the customer In this day and age on not killing trees with paper coupons many businesses honor discounts by just reviewing the customer's smartphone, why can't Route 22 Ms. Galiota never offered to resolve my issue and I had to wander about the floor to seek out the assistance of the assistant manager (ENNIS?) who was happy and courteously adjusted the bill Now my car lease ends this year and I question whether I will want to consider another lease via route 22 because of Mr. Galiota's lack of standard customer service. Also, by the way I was called 'boss' my every other worker in the establishment r and this is not a term of endearment; same as chief! More

2005 seqouia frame changed My 2005 seqouia have a frame recall Mike Ventura in service explain to me all the details and help me to understand what will i need to do while they My 2005 seqouia have a frame recall Mike Ventura in service explain to me all the details and help me to understand what will i need to do while they perform the frame change he advice me to do some maintenance work while my seqouia in the shop and help to day 1 until I pickup my truck..... More

Excellent service Honestly getting my car at this dealer was the best decision I ever made, Nelson madera from finance department is really the best he explained everyt Honestly getting my car at this dealer was the best decision I ever made, Nelson madera from finance department is really the best he explained everything i need it to know, mike Ventura from service department also did a really good job, thank you guys ! More

THOMAS FOR PRESIDENT OF DR had a great time while I choosing my car I wanted .. thank you Thomas for the help. Everyone at Toyota are very friendly and down to help had a great time while I choosing my car I wanted .. thank you Thomas for the help. Everyone at Toyota are very friendly and down to help More

Perfection Great service from start to finish. Greated with a smile..Raul makes sure I understand everything that's going on and that I don't forget any concern Great service from start to finish. Greated with a smile..Raul makes sure I understand everything that's going on and that I don't forget any concerns going in. So l always leave feeling better then when I came in. Thnk u guys.. I know it's a team effort More

Not pleased We were not happy when we went to drop our car off for service. First off, we had many calls telling us our car needs servicing. Every call we told We were not happy when we went to drop our car off for service. First off, we had many calls telling us our car needs servicing. Every call we told them we do NOT have a lot if miles on the car. This last time we actually gave them the number of miles, 3,500 roughly. We were told to bring it in anyway. When we arrived the woman that was signing us in was extremely pleasant and friendly. She informed us they couldn't do the oil change yet, but since we were there they would do the tire rotation. Our other concern was that the remote starter that we had put in when we purchased the car only worked if you were close to the car. They got the technician that installed the remotes. He tried our starter. He couldn't start our car from outside your bay doors. We were told he could put in an extender to give us more range, but it will cost us extra. Other than that he couldn't help us. Why should we pay extra to get something we paid for to actually work. We would appreciate it if someone would reach out to us to address this issue. Thank you. More

Excellent Good work excellent service excellent people. Great customer serviceThank you so much. Great job thanks to George and the people who works there’s. Good work excellent service excellent people. Great customer serviceThank you so much. Great job thanks to George and the people who works there’s. Bye More

Rear ended Mike from the auto was very helpful and keeping me on point with my car, answered all my questions. Once again thank you Mike for your great work. Mike from the auto was very helpful and keeping me on point with my car, answered all my questions. Once again thank you Mike for your great work. More

Best ever Top notch. The service center is outstanding! Clean, professional, courteous, my car is running great , I wouldn’t think of going anywhere else . le Top notch. The service center is outstanding! Clean, professional, courteous, my car is running great , I wouldn’t think of going anywhere else . let’s go Yankees! More