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Route 23 Honda
Pompton Plains, NJ
2,701 Reviews
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January 11, 2022
If you can avoid this place it will be the greatest decision you EVER make! This place is an absolute joke. I purchased my used "HONDA CERTIFIED Vehicle" a Honda Pilot and within a few months of purcha decision you EVER make! This place is an absolute joke. I purchased my used "HONDA CERTIFIED Vehicle" a Honda Pilot and within a few months of purchase I was already having problems with the motor. I would like to add that I am paying about $30,000 for a vehicle that is giving me more problems than I have ever had with a car. Long story short they had to replace the torque converter (transmission related issue) which was about a $3,000 job luckily for me it was included in the warranty however they had to squeeze money out of me somehow so they made me pay for a wheel alignment. Silly me made the mistake of not only buying this car from this dealership but also giving them another dime out my pocket. The vehicle didn't need the alignment prior to them working on the vehicle for something that was not even my fault and they needed to put the car back together ANYWAY so it didn't make sense why I had to pay however I just wanted to be done with it so I paid about $130 for the alignment and left. Within the next 2 days the car was jumping and having issues starting up. I brought the car back and left it for them to work on early in the morning. They call me around noon, tell me it's ready so I have my mom take me on her lunch break to pick up the car and thankfully I was smart enough to ask if they completed all the items that was supposed to be included in the service they were charging me for and to my surprise they didn't complete the job. I had to call my mother back to pick me up and tell her the car was not ready and I needed to leave to get back to work so they could finish the job. After work, I called the dealership to see if they could send the shuttle to pick me up and they said they can send someone in two days. Well I needed my car so I paid $20.99 for an UBER to take me for what will now be the 3rd time in that single day back to the dealership to pick up my truck. This was now my 3rd trip that day and now they were charging me double the price for something that was still not even completed when I asked again. After I refused to pay double for something they did not even complete they came back with this- It's Complimentary! THEY KNEW THEY MESSED UP! I waited for the paperwork to say that I owed them $0 and left. Shortly after I was still having the same problems on and off. I emailed and copied everyone in management to see if I could get a resolution to this ongoing issue and they advised me to bring in the car on a specific date January 3, 2022. The day the Service Manager set for me to come in so we can do a test run he decided not to come in to work that day and he was the one who told me to bring it in on this day. I definitely understand that things happen, however there was no Manager that could speak to me to address my issue when I was there. Not to mention I wasted my time and gas driving over there AGAIN when they told me to go in on this day only to have no one able to address the situation. Who does business like this ?? The Service Manager was not going to be back in until Thursday so I had to wait until then to speak to him. More than a week has passed since then and they made me waste my time and money bringing in my car and not one person has followed up yet January 11, 2022. Who has this kind of time to be wasting ? Especially when I have children at home and I am still having the issue with the car starting on an off. If you made it to the end of this review do yourself a favor and go somewhere else because I have had a way better experience buying my last Honda Pilot off someone off Craigslist than ROUTE 23 Honda in Pompton Plains. I work remotely and I don't even drive much but I would feel a lot better about paying all this money for a car that actually turns on when I hit the start button. That sums up my review on my Honda Customer Service Experience Survey Mr. Steven Bailey. More
by jc25
Employees Worked With
Rolando Rengel, Rudy Espana
Helpful December 18, 2021
Hi I just wanted to say that we purchased our 2018 Honda CRV a little over a week ago. Junior was our sales guy! He was so helpful and respectful. He answered all our questions and was on top of everything CRV a little over a week ago. Junior was our sales guy! He was so helpful and respectful. He answered all our questions and was on top of everything we asked him for. I definitely will be recommending him to friends and family that I know! Thank you for you kindness and hard work! Barbara More
by Babs136026
Employees Worked With
Junior Cabral
December 09, 2021
Had service done on 12/2/21. 2 days later we noticed a problem. I spoke with Rudy Espana the service manager and the problem is being resolved in a very professional manner. We have been customers of Rout problem. I spoke with Rudy Espana the service manager and the problem is being resolved in a very professional manner. We have been customers of Route 23 Honda since 2007 and will continue to drive past 3 closer Honda dealers to receive their top of the line service. More
by Jack
Employees Worked With
Poppy Carver, Connor Ege, Rudy Espana
December 01, 2021
Purchase went through quickly. Great experience. Excellent customer service, great deals. Yaik was knowledgeable and helpful in guiding the process. Thank you Yaik Excellent customer service, great deals. Yaik was knowledgeable and helpful in guiding the process. Thank you Yaik More
by Poo Ya
Employees Worked With
Yaik Tung
November 28, 2021
My buddy David Lee runs the four stores associated with this Honda dealership. I’ve bought many cars from him over the years so my loyalty took me out of state to purchase a vehicle. I am beyond glad I did this Honda dealership. I’ve bought many cars from him over the years so my loyalty took me out of state to purchase a vehicle. I am beyond glad I did when I purchased the Honda for my wife. He referred me to deal with Jose Concepcion the GSM and Juan Garcia who was my salesman. My wife is over the moon because she left in a better car than she was currently driving at a price lower than she was paying. They bent over backwards to make her happy and I’m beyond grateful. What was impressive is that the dealership closed at six and I kept getting horrible insurance salesman on the phone through my company and we did not finalize the deal till 8 PM. Never once did any of the sales staff make us feel bad for keeping them two hours past their work time and we couldn’t be any more grateful. A++++. More
by Usmc69187
Employees Worked With
Juan Garcia, Jose Concepcion
November 20, 2021
I had a great experience with salesperson David Yoon, who was courteous, honest, and respectful. I highly recommend David and the office manager, Anjelica Davis. It was a relaxed and non-stressed experience. was courteous, honest, and respectful. I highly recommend David and the office manager, Anjelica Davis. It was a relaxed and non-stressed experience. Very professional. More
by 1991AAS
Employees Worked With
David Yoon
November 19, 2021
The most wonderful car buying experience I've had ever! David Yoon was engaging and patient as he listen to my wants and needs. Drove off the dealer shortly in my new Pilot. David Yoon was engaging and patient as he listen to my wants and needs. Drove off the dealer shortly in my new Pilot. More
by Qbee7573
Employees Worked With
Anjelica Davis, David Yoon
November 19, 2021
I went in for an oil change and tire rotation and was in and out pretty quick. Everything was great the staff was friendly and polite and out pretty quick. Everything was great the staff was friendly and polite More
by 2019SIcoupe
Employees Worked With
Christopher Burba, Ron Siegel
November 11, 2021
Yaik is everything that you want in a salesman polite, funny and knowledgeable. He took his time to go over everything related to the vehicle and the sale. Once we got going the process ran so smoothly an funny and knowledgeable. He took his time to go over everything related to the vehicle and the sale. Once we got going the process ran so smoothly and couldn't have been simpler. Jose and his team really go out of their way to take care of everything for the customer! More
by cgilmore
Employees Worked With
Yaik
