Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 23 Honda
Pompton Plains, NJ
2,699 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,699 reviews
November 10, 2021
What a shame. I went to turn in my lease that was -11,850 miles and spoke to the dealer I decided I wanted to change the model from a 2019 pilot elite to a 2022 Ridgeline black edition. First thing they only miles and spoke to the dealer I decided I wanted to change the model from a 2019 pilot elite to a 2022 Ridgeline black edition. First thing they only had the 2021 that they wanted full value for then told me that my pilot wasn’t worth much. Mind you I’ve gotten about 4 months of calls about aggressive buy back programs cause they are short on used cars. Fist the sales man comes out with some paper with monthly payments on it non of witch was lower the my current payments. When I said I didn’t want to pay that much they wanted me to put like 10 grand down and still be close to 600 a month. When I asked for my keys back they said don’t be like that let me run some numbers. Nope not gonna keep going back and forth and pay for a car that’s a year old. I told they what happened to the aggressive buy back all those phone calls were about. Ya aggressive in their favor. Went to the Honda in west Caldwell and was in and out in less then an hour. Only put 8 grand down and only paying 450 a month great service and no bill crap scamming to get more money out of me. And it’s a 2022 Ridgeline black edition with all the warranties and coverage. Will never go back to rt23 Honda and will tell everyone to avoid them at all costs go to Honda in west Caldwell. More
by Scotgwilson
Employees Worked With
Mina Aziz
Helpful November 09, 2021
My Tech Advisor, Poppy Carver, was just the BEST! She did all she could, to get me the best price for my service work. The tech that did the work did me a great favor - he fixed a problem with my driver's si all she could, to get me the best price for my service work. The tech that did the work did me a great favor - he fixed a problem with my driver's side window that I NEVER EVEN MENTIONED - he took the initiative to fix it, simply because he found it. This is a GREAT dealership!!! More
by Araunah
Employees Worked With
Poppy Carver
November 09, 2021
They service sucks. I had appointment scheduled in 1.5 month in advance. They called me day before and told me that they don’t have a loaner for me. month in advance. They called me day before and told me that they don’t have a loaner for me. More
by Leszcz7
Employees Worked With
Katy
November 03, 2021
Yaik was very friendly, helpful, and informative. Him and Erick helped me get the car I’ve been wanting for! We highly recommend Route 23 Honda and ask to speak with Yaik and Erick …you will not be disappoi Erick helped me get the car I’ve been wanting for! We highly recommend Route 23 Honda and ask to speak with Yaik and Erick …you will not be disappointed More
by Albert
Employees Worked With
Yaik Tung
November 02, 2021
Yaik and Erick was very helpful in Leasing car. Such a Amazing Deal in such a Tough Car market, Save me some money. No Pressure and they are very attentive and very knowledgeable with process. Thank you Amazing Deal in such a Tough Car market, Save me some money. No Pressure and they are very attentive and very knowledgeable with process. Thank you so much Yaik and Erick. Highly recommend to all my friends and family to Route 23 Honda.Thanks More
by Chris
Employees Worked With
Yaik & Chris
November 01, 2021
A Big Thanks to Yaik and Erick! They helped me out Hours on End with never ending support with a great and positive attitude. I will return in the future because of them. Highly Recommended. on End with never ending support with a great and positive attitude. I will return in the future because of them. Highly Recommended. More
by N. Greedy
Employees Worked With
Yaik Tung
September 29, 2021
David Yoon was great to work with, I have been a customer at Route 23 Honda since 2017 and I am pleased with my new vehicle. Thank you for your professionalism! at Route 23 Honda since 2017 and I am pleased with my new vehicle. Thank you for your professionalism! More
by Hatchlatch1952
Employees Worked With
David Yoon
