Route 46 Chrysler Jeep Dodge

This is a follow up to my previous posting, and is to document further the unsatisfactory nature of their business operations. As part of my original deal in March, the sales order estimated $300 for th document further the unsatisfactory nature of their business operations. As part of my original deal in March, the sales order estimated $300 for the title and tag processing, with the understanding that this was only an estimate and that the difference would be refunded to me. I got the tags and title from the dealer in April. It was over 5 months since the the purchase, and I still had not received an accounting nor refund for the title and tag charges. I called the business office several times, and was given the run around. I left messages with my salesman, but he never called back. I finally drove all the way from NY to the dealer and asked them about the matter. Dan, a guy at the sales podium went to the business office, and after about 30 minutes he came back with a check for the refund. When I asked him the reason for the delay in the refund, he got defensive and just a bit hostile, stating that he got me the check and that's all he was going to do. If I had questions about the delay, I was going to have to find someone else to talk to. This confirmed my suspicion that the dealer's SOP was to delay refunds until the customer hollered loud/long enough. Its a shame that for less than $150, the dealer has to play negative games like this. Shame on their business office. I love the car, but will never do business with this dealer again. More

I was shopping for a two year old Jeep Grand Cherokee Limited. I found a brand new listing on Autotrader.com for the exact car we were looking for. I called to see if it was still in inventory and they Limited. I found a brand new listing on Autotrader.com for the exact car we were looking for. I called to see if it was still in inventory and they said yes and I made an immediate appointment to see the car. My wife then drove two hours from Long Island to New Jersey only to find that they were lying and did not have the car - and no it was not sold withing the two hours it took to get there. Complete bait-and-switch tactic. Do not use these people - they are dishonest and will lie to you with a smile. I wouldn't recommend buying any Snake Oil from them either. Run away! More

Came in and wasn't sure of what I wanted. Sales guy was very helpful and informative. Got a new charger for a great deal. Will buy again from these guys. very helpful and informative. Got a new charger for a great deal. Will buy again from these guys. More

Love jeeps wanted a new rubicon and got a great deal on it. Gabe was a terrific guy to deal with. Coming back to get my kid his jeep when he gets his lisence it. Gabe was a terrific guy to deal with. Coming back to get my kid his jeep when he gets his lisence More

Tony is a passionate man about what he does. He worked hard and diligently to ensure my vehicle was taken care of; even down to the point where he would rather prolong delivery of my Jeep to make sure tha hard and diligently to ensure my vehicle was taken care of; even down to the point where he would rather prolong delivery of my Jeep to make sure that every single bolt and button was perfect instead of just rushing it and getting me out the door! I sincerely thank him for his experience and expertise! By the way he's the jeep accessory expert, ask and he'll hook you up or at least know where to get it from! More

I LEASED A 2012 DODGE DURANGO FOR 39/MO FROM THIS DEALERSHIP AND HAD AN OVERALL POOR EXPERIENCE. NOT ONLY DID THEY MAKE ME WAIT OVER A WEEK FOR CREDIT APPROVAL -FOR A TIER A RATING-, THE ENTIRE PROCE DEALERSHIP AND HAD AN OVERALL POOR EXPERIENCE. NOT ONLY DID THEY MAKE ME WAIT OVER A WEEK FOR CREDIT APPROVAL -FOR A TIER A RATING-, THE ENTIRE PROCESS TOOK ABOUT A MONTH. THE SALES REP CHECKS HIS EMAIL LIKE ONCE A DAY AND HARDLY REPLIES. WHEN I PICKED UP THE TRUCK, I PAID MY DOWN PAYMENT AND WAS THEN ASKED -OK. HOW DO YOU WANT TO MAKE YOUR 1ST PAYMENT? OH AND YOU HAVE TO PAY YOUR REG FEES OF $291- I DONT KNOW ABOUT ANYONE ELSE BUT IVE NEVER EXPERIENCED THIS. MY DOWN PAYMENT WAS ALWAYS TOTAL MONEY DOWN WITH NO OTHER COSTS. VERY UNEXPECTED. THE DAY I PICKED UP MY TRUCK, I NOTICED DAMAGE TO ALL THE WINDOW MOLDING ON THE VEHICLE. AFTER SEVERAL EMAILS AND NO RESPONSES FROM ANYONE, I STOPPED IN A TALKED TO A MANAGER AND ITS BEING HANDLED FINALLY. THING IM PISSED ABOUT IS NO ONE REPLIED TO MY EMAILS OR VOICEMAILS AFTER I SIGNED THE LEASE. I STOPPED IN TO PURCHASE A REMOTE START AND ONLINE ON MOPAR IT STATES $238 FOR THE PART AND $479 FOR PART + INSTALLATION. MY SERVICE REP APPARENTLY ADDED BOTH NUMBERS AND ATTEMPTED TO CHARGE ME AN EXTRA $300 AND ARGUED WITH ME THAT HIS GUY TOOK 4.5HRS TO INSTALL IT. MORE xx! I HAD TO TALK TO THE SERVICE MANAGER WHO PULLED IT UP ONLINE AND SAID I WAS RIGHT. PLUS, THE REP TOLD ME TO COME BACK AT 1ST OIL CHANGE TO REPLACE MY SCRATCHED MOLDING..A JOKE UNTIL I SPOKE TO A MANAGER. AND ANOTHER THING, THE REMOTE START ONLY BLOWS HOT AIR OUT OF THE A/C.. THE VEHICLE I TRADED IN WAS APPRAISED AT $11,000 AND ITS NOW ONLINE SELLING FOR $17,000.. MY POINT IS..EVERY TIME I WALK INTO THIS DEALERSHIP I FEEL LIKE IM ABOUT TO GET ROBBED. SHOP AROUND AND BE VERY CAREFUL.... AND ALL THOSE CALLS YOU GET FROM ALL KINDS OF MANAGERS ASKING ABOUT YOUR EXPERIENCE...THEY NEVER CALL YOU BACK... More

My husband and I stopped in here on a whim after shopping around for ANYTHING in our price range, hoping we might be able to get a Jeep - which we both always wanted. We were greeted right away and introduce around for ANYTHING in our price range, hoping we might be able to get a Jeep - which we both always wanted. We were greeted right away and introduced to Ed and told he was a bit "new". He was nice, figured out what we wanted, and took us on a test drive. We didn't feel pressured or patronized at all. We only had a certain amount down and so much to spend a month and after some negotiating, the sales manager came over and told us "It's the end of the month and I have to move some cars. Come in tomorrow with $____ down (all that we told them we could put down) and we'll do $____ a month". Perfect! We were thrilled when we left. Next day, we came in knowing exactly what we wanted. They had one left (the one we test drove) so we said we would take it. We THEN waited 2 hours to finish the process. Any only when we walked into the financing office to sign everything did we find out the price would be $30 more per month than the manager told us AND our first month's payment was due that day (which NO ONE mentioned prior). When we ran numbers with Ed, it was assumed (as any normal person would) that the prices he was quoting included taxes and fees. He never once said anything about these being extra, nor did his manager. We knew those were an extra cost but we were very much mislead when we were given a price - which was the whole reason we came back and went with this dealership. When we expressed how unhappy we were we just got a "I never said taxes and fees weren't extra, sorry you feel that way". Add to that the fact that when I paid the first month's payment I was overcharged by $70, which had to be refunded then I was charged again. If I didn't LOOK at the receipt no one would have been the wiser. A couple days later and I'm still waiting for the refund (even though they gave me a receipt). $300 is a lot of money to charge someone by mistake. When the car was ready, the license plate frame was put back on upside down. And no one shook our hand and wished us well. We weren't happy up until then, but we weren't throwing a fit. Customer service should kick into high gear in these situations but since we had already signed everything and paid they could not have cared any less. The price we ended with was still decent for a lease on a new Jeep but we were not happy at all with this dealership. Make sure you're extremely clear on the pricing before you waste an entire afternoon - or worse - thousands of dollars. More

To even call these people to make an apt u need to take atleast 45 mins out of your day. they transfer you to every other person, dept and even other dealerships before you even get to service and thats if atleast 45 mins out of your day. they transfer you to every other person, dept and even other dealerships before you even get to service and thats if you dont get the voicemail. ask to speak with the manager and i can guarantee he wont be in. apparently he never is. this frustration every time you try to get a simple oil change is so not worth the free oil changes. would never recommend this place to anyone. More

I recently purchased a 2012 Jeep Grand Cherokee and am beyond happy with my experience. From the first moment meeting Gabriel, he was attentive and friendly and answered EACH and EVERY question I had in beyond happy with my experience. From the first moment meeting Gabriel, he was attentive and friendly and answered EACH and EVERY question I had in detail. His follow up via email and phone calls were great. I felt very comfortable doing business with him and he went above and beyond to ensure I was able to get the best price for my Jeep. Gabriel was informative and professional and I am so happy I was able to meet with him and make my purchase through him. Frank in finance made the experience very simple and easy and was more than willing to answer any questions I had. They make a great team and I can't thank them enough! More

Tony is a straight up awesome dude to deal with. Hooked me up beyond belief. NO DEALER, and I mean NO DEALER was willing to do what Tony did for me, and get me in what I wanted at the price I needed. They me up beyond belief. NO DEALER, and I mean NO DEALER was willing to do what Tony did for me, and get me in what I wanted at the price I needed. They all said it was impossible and would never happen. They were WRONG! I will recommend this dealership and Tony to anyone considering buying a new car. More