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Route 46 Chrysler Jeep Dodge - Service Center
Little Falls, NJ
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Route 46 Chrysler Jeep Dodge - Service Center
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July 22, 2021
Had my RAM 1500 Limited in for service and I had the best experience dealing David Fresco the Senior Service Advisor. He was extremely fast and efficient having my service completed. FCA should have Mr. Fr experience dealing David Fresco the Senior Service Advisor. He was extremely fast and efficient having my service completed. FCA should have Mr. Fresco be there example of how to run an effective service department. Some dealerships can not keep service people and have a huge turnover, you can see why Mr. Fresco has been with Route 46 for many years. More
by Brian P.
Employees Worked With
David Fresco
Helpful July 15, 2021
My car was sitting there for over a week and no work was done at all. When I went to pick it up, my phone charger was missing. I contacted the GM of the dealership to complaint but he did not bother to resp done at all. When I went to pick it up, my phone charger was missing. I contacted the GM of the dealership to complaint but he did not bother to respond at all. Very, very disappointed! More
by George
Employees Worked With
June 30, 2021
Bought my 2016 Durango from them in 2016 I also make the trip from Brooklyn to jersey for daily service met service writer Joe Pace great all around guy just needed a mount for engine service depth was grea trip from Brooklyn to jersey for daily service met service writer Joe Pace great all around guy just needed a mount for engine service depth was great with me kept me in the loop bout repairs to my truck I would definitely recommend rt 46 service Rob D More
by Rsoprano34
Employees Worked With
Joe Pace
April 23, 2021
OK, so today is April 22, 2021, and I had to take my Jeep down to Globex Performance in Toms River to solve my gas tank leak problem that has been going on since January after your dealership replaced my fue down to Globex Performance in Toms River to solve my gas tank leak problem that has been going on since January after your dealership replaced my fuel tank!!!! RT 46 Jeep in Little Falls, New Jersey...never made good on my lifetime warranty! When the gas tank was replaced the first time you should have replaced the fuel pump that was all cracked and leaking, but instead, you put the old cracked fuel pump back in and it leaked fuel all over if I put more than 1/2 a tank of gas!! Putting me, my family, and my property at a HIGH risk!! Even after I request "Please check the fuel pump, maybe it's cracked" I returned twice after the tank was replaced with a bad fuel smell inside the Jeep and gas leaking out from under the tank! The first time you said it was a loose gas cap, the second time you said it needed a new locking ring and "O" ring gasket...I asked David Perla BOTH times to please check and replace the fuel pump..it's 10 years old and might be cracked!! They NEVER repaired the leak and never replaced the fuel pump which would have been covered under the lifetime warranty!! They also kept my Jeep for over 5 days every time..and that was 3 times, without even offering a loaner vehicle!! I made an appointment at Globex Performance in Toms River, NJ in late March and got an appointment for today April 22...I drove around for months with less than 1/2 a tank of fuel as to not have it spill out all over. The fuel smell inside the jeep was horrendous!! Glad I no longer smoke!! The bottom line is the repairs cost me $536.00 of my pocket after having a LIFE-TIME warranty on the Jeep for all non-wearables!! That cost me $2000.00 at the time I purchased the Jeep! Never again...Jeep does not honor their agreements and warranty! I would not recommend this dealership at all!!! You truly are terrible! When you ask to see the manager they are never available! In fact, there was not ONE Jeep dealership in my area that is worth my business...all 3 stars and down!! Maybe the one on Rt 10...not sure...never been there! I will definitely be writing Chrysler and Fiat Corporate about your dealership!! As far as I am concerned I should be reimbursed by Jeep for the $536.00!! Your dealership made my life "Aggravated and Frustrated" not"Fun and Easy"!! I have the old fuel pump all cracked along the edge and pictures! Paul D. Ciuppa More
by ciuppap
Employees Worked With
David Perla
January 27, 2021
I called to get an appointment to have work done to my 2014 Jeep Wrangler. I expected to wait for my truck to be fixed. No, I was told that they needed to run diagnostics and that wouldn’t be done until t 2014 Jeep Wrangler. I expected to wait for my truck to be fixed. No, I was told that they needed to run diagnostics and that wouldn’t be done until the next day. The next day I called for an update, but was told that nothing had been done and my vehicle was just sitting. I called late in the evening, still nothing More
by law738
Employees Worked With
Don’t remember
December 02, 2020
Just made an appointment for my 2018 Jeep wrangler. Cynthia and Joe could not have been more professional and helpful. I look forward to my service visit and I am confident the will be able to fix my v Cynthia and Joe could not have been more professional and helpful. I look forward to my service visit and I am confident the will be able to fix my vehicle. More
by james.mcnally0026
Employees Worked With
Cynthia and Joe
February 26, 2020
Horrible service horrible service advisor David Fresco has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have n has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have no customer service skills. He’s very short with you and the receptionist that answered the phones your attitude isn’t any better. They give you an appointment and then your car sits for days before it’s diagnosed and then David has the nerve to have an attitude when you called in to check on your car that was my first time going there and I will never ever ever go again nor do I advise anyone to he also hung up on me when I ask for the name of his boss. If you can’t handle his job he needs to quit Needless to say I wasted three days and my car still wasn’t looked at so I came and picked it up I left a message for the manager Phil so let’s see how that works out if he gives me a call back More
by Gwaldon4107
Employees Worked With
David Fresco
January 27, 2020
Disrespectful Leasing Manager when arrived to the dealer addressed me as a Hey young girl. Approached me with a cocky attitude to tell me I can’t return a lease I purchased somewhere else u less I’m buying addressed me as a Hey young girl. Approached me with a cocky attitude to tell me I can’t return a lease I purchased somewhere else u less I’m buying or leasing from them. No questions asked. Unpolite. Dealer 10 min away from them took my return. Thanks for nothing! More
by jae_sp15
Employees Worked With
Lease manager
January 06, 2020
It was time to buy my son his first truck, we needed something safe and leaseable, Pj who we met there, was an awesome sales associate the best ever, we found the car he loved for a price we loved too! something safe and leaseable, Pj who we met there, was an awesome sales associate the best ever, we found the car he loved for a price we loved too! More
by CrazySteve
Employees Worked With
