Route 46 Nissan - Service Center

I always get great service at Route 46 Nissan - easy appointments, on-time, professional manner, thorough job, and Patrick Martin is the best!! Thank you. appointments, on-time, professional manner, thorough job, and Patrick Martin is the best!! Thank you. More

Since my car is leased through this dealership I continue to get my oil changes through them. My car has a flapping noise and the brakes are squeaking when there is moisture so I explained that over the pho to get my oil changes through them. My car has a flapping noise and the brakes are squeaking when there is moisture so I explained that over the phone when scheduling my service appointment. When scheduling the appointment I explained my discomfort with sitting in their waiting room during an oil change. They told me I would be given a rental car while the car was looked at so that I could still be comfortable. Once I got here they refused to give me a rental unless I pay them $45/day. I am now sitting in their waiting room (very uncomfortably) where every chair is open and there are no signs about social distancing or mask usage. I AM DONE. Not to mention there is an employee walking around back with a mask that isn’t even covering her nose. My business is going elsewhere after this. More

They are a rip off would never buy another car from them again. Everything with them had been a hassle . Service dept was going to charge me for a wheel alignment that came free of charge with my recall , w again. Everything with them had been a hassle . Service dept was going to charge me for a wheel alignment that came free of charge with my recall , which at the time I was unaware of because I received notification of recall via phone not through the mail. After recall was preformed I went to my own mechanic and had wheel alignment done . About 3 weeks later I received the flyer in the mail stating that a 4 wheel alignment is to be preformed at no charge , so with being said I’m trying to get my money back for the alignment that I paid for out of pocket but of course their service manager is trying to say it was preformed well no where on the document that I signed does it say it was done . So needless to say the fight begins More

First 1 Star review I have ever written Purchased a number of new cars here over the past 10 years. The last car was purchased in January of 2018, a 2018 370Z. I was told at the time that Purchased a number of new cars here over the past 10 years. The last car was purchased in January of 2018, a 2018 370Z. I was told at the time that I would have free oil changes for the life of the car. I have been back for service and have had the oil changed 3/4 times since then. All have been no charge. Today, I was informed that I now have to pay for them. "The policy has changed." I was told the only people authorized to make an exception to this new policy were the owners. I asked to speak with one. They said that they own 10 dealerships and would never speak to me. They told me, that no one at the dealership even had a way of contacting them. If I wasn't told that the oil changes would be free, I never would have expected it, but you don't change the rules of the game in the middle of it. I was told by the Service Manager that I should take my business elsewhere. Which I will do. YOU MAKE THE RULES, LIVE UP TO THEM. Last time they will see my car or any future business. More

Damaged my car twice and tried to hide it! I brought my 2016 Nissan altima under full warranty here because my CVT was acting up. They finished the car in a few days and told me it was ready fo I brought my 2016 Nissan altima under full warranty here because my CVT was acting up. They finished the car in a few days and told me it was ready for pick up. I picked up my car and noticed it was pulling slightly left on my way home. They had done an alignment with the trans service. When I got home I looked at the car and noticed my back right tire was filthy and scraped. I immediately called the dealer and told them about it. The service advisor sam didn't even question me or ask for pictures just said that they would take care of it. I found this quite odd because it seemed like they knew and were trying to see if I would notice. They also did an oil change on my car without asking me which I did less than 1000 miles ago with FULL SYNTHETIC oil and they put conventional blend oil in it. When I got there the following Tuesday he told me the tire was dirty because they put a new tire on it. The tech smashed my wheel so hard into a curb or guardrail that it destroyed the tire. So they just changed the tire left the damaged wheel and hoped I wouldn't notice! I asked why no one told me it was in an accident and they just said sorry we didn't know. They offered to refinish the wheel. I told them about the pulling and since my other tires had 21K+ miles on them they were worn much more than this brand new back right which would make the car pull left. I told them you need to change the tires in pairs on the same axle due to this. They agreed to give me a new tire on the back left to match the new one on the back right. Then 45 mins later they told me my wheel was ready. I couldn't believe they repaired the wheel so quickly. I went to see the rim and it looked like someone put putty and spray painted it. I said I am sorry I can't accept this. I will need a new wheel. Sam said he had to ask a manager. Then they said they approved it like did me a favor after smashing my car and TRYING TO HIDE IT FROM ME. I was looking at my car up on a lift the back LEFT wheel was off and there were 3 guys putting on a new tire on it. The next day I went to pick up the car and inspect the work. New wheel and tire on the back right. Went to check the new tire on the back left and the wheel was DESTROYED! It has more damage on this back left wheel than the back right that they smashed into a guardrail. I was calm up until this point to give them the chance to make things right because accidents happen. But I blew up. I started to yell how could this happen?! Sam proceeded to completely disrespect me saying they ALREADY DID TOO MUCH FOR ME. And that the damage was already there. The tire has fresh metal silver shavings from being curbed TODAY. I just saw the car less than 24 hours ago and we measured all the tires TOGETHER and saw all the rims were perfect. He continued say there is no way they did it and won't do anything about it and that I had to take my paperwork and leave. He kept saying they didnt touch the wheel. I saw them putting the tire on the day before WITH SAM. Flat out lies. I called the police to file a police report for this damage. And have called Nissan corporate as well to get them to be held responsible. I can't believe that they first smashed my wheel and tire and TRIED TO DECEPTIVELY HIDE IT HOPING I WOULDN'T NOTICE by changing the tire and not telling me. And then when replacing it damaged the other wheel EVEN WORSE in less than 24 hours. Then they acted and stated that they went above and beyond to fix my car that THEY damaged. This is absolute insanity. I should listened to all their bad reviews before I brought my car there. They have a ton of fake good reviews up to help bury the real bad ones. They even offer people money to take these reviews down. I want them to replace these wheels they keep damaging. How is it possible to damage a wheel while repairing another wheel you smashed? This dealership needs to be shut down or nissan corporate needs to step in. More

Great experience! My experience was very joyfu. In happy with the deal i got. Roy Nunez was veRy knowledgeable and assisted me in all aspects. I’m thankful. My experience was very joyfu. In happy with the deal i got. Roy Nunez was veRy knowledgeable and assisted me in all aspects. I’m thankful. More

Best place, honest I’ve been coming here since I bought my Nisson Maxima almost 10 years ago. Service “outstanding, pleasant respectful, calls always returned, car is a I’ve been coming here since I bought my Nisson Maxima almost 10 years ago. Service “outstanding, pleasant respectful, calls always returned, car is always fixed on first visit. Always rentals. I will buy another car here soon. My car has over 130000 miles and is perfectly fine. I always drove a caddy. This car is so much better, never a caddie again . and I had to bring.my cat inafter closing, the maintenance man let me.stay inside till ride came. More

good service Nissan es un buen auto tengo años manejándolos, en Route 46 siempre he encontrado lo que busco acuerdo a mis necesidades, Hoy vine por el servicio y c Nissan es un buen auto tengo años manejándolos, en Route 46 siempre he encontrado lo que busco acuerdo a mis necesidades, Hoy vine por el servicio y como siempre la atención fue excelente More

Best Customer Service I have purchased a lot of cars in the past and by far RT 46 Nissan is the best dealership I have ever dealt with !! They are a no hassle NO BS dealers I have purchased a lot of cars in the past and by far RT 46 Nissan is the best dealership I have ever dealt with !! They are a no hassle NO BS dealership that also values my time. The service is always top notch and I have never has an issue . I will continue to lease my cars here from here on out ! More

Service Department I just want to thank Vincent in the service department for greeting me with a smile and being very professional at the same time. His service was outs I just want to thank Vincent in the service department for greeting me with a smile and being very professional at the same time. His service was outstanding and explained the process with ease. He told me what the car needed to be done and gave me the best deal at the same time. I was pleased with his knowledge and he knew I wasn’t sure what to do and gave me couple of options which made me feel comfortable and walked me thru it More