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Route 60 Hyundai
Vero Beach, FL
394 Reviews
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394 Reviews of Route 60 Hyundai
July 22, 2020
Give more problems than they fix and they overcharge + lie I have had nothing but trouble with this dealer. In 2018 I had to take my Hybrid Sonata here as they're the only ones who can work on the Hybrid s I have had nothing but trouble with this dealer. In 2018 I had to take my Hybrid Sonata here as they're the only ones who can work on the Hybrid side of things. I paid over $2000 to repair the overheating problem, only for it to happen again 2 weeks later even though i'd only driven the car 50miles in that time. They told me it was probably their fault, but I couldn't prove it. As a gesture of goodwill, they said they'd give me a good deal on a new car. I agreed on a lease so that I could keep my payments low, seeing as I was still paying off the other car too! The deal I agreed in the showroom was not the one presented to me by the finance guy. The guy in the finance office told me to take a smaller car, with less miles for 4 years, and when i pass halfway they would call me to take the car back for their used car lot, and get me into a bigger car for more miles and it'd be less per month as I wasn't paying for the Sonata. I took a 2018 Elantra. Fastforward to last week when they called me now I am passed 2 years. I said I would come in if they could lower my payment, for a Sonata again, with more miles or I'd even purchase instead of leasing. He said he could do that. He passed me onto a salesman who was in constant contact and agreed that there was a deal to be done to get a lower payment. I went in on Monday, went for a test drive, only to be offered a car for $80+ per month more than what I pay now. When I said they'd assured me I could lower my deal, they said the person on the phones job was to get people in through the door, even if they have to lie. Yes I know this happens, but for them to so freely admit thats the tactic they use is ridiculous. I told the Sales Manager my whole story and he also admitted that the finance advisor wasn't telling the truth either and that he'd say anything to get the deal done. That finance guy from 2018 is the same one that is there now. The salesman also tried selling me a 28day holistic medicine program, asked me about my religious beliefs, and my political beliefs. Also, none of the staff were wearing masks, though some of them did have them hanging around their ears. With all this in mind, when my lease is up in 22 months, I will gladly hand them the car back, and they'll never get another penny from me. More
by Richard South
Employees Worked With
Bryan, and the sales manager, plus the finance manager.
April 16, 2020
Wow- recently went in for service at Route 60 Hyundai Vero Beach, FL and then posted negative review on SureCredit that Randy in service up sold me additional service for brake fluid flush which was not Vero Beach, FL and then posted negative review on SureCredit that Randy in service up sold me additional service for brake fluid flush which was not required on my 2018 Hyundai Elantra GT with 20,000 miles. He also tried to sell me a $79 cabin air filter. Result - my Negative review not showing up on website AND Randy called me today and said I was no longer welcomed as a customer at Route 60 Hyundai. I wasn’t planning on going back but shocked that the dealership made no effort to address my complaint or retain me as a customer. Very disappointing. More
by John B
Employees Worked With
Randy in Service
September 18, 2019
Go Somewhere Else Run from this dealership. You will overpay by THOUSANDS after they sneak in several fees and "plans" you didn't realize were there until you've signe Run from this dealership. You will overpay by THOUSANDS after they sneak in several fees and "plans" you didn't realize were there until you've signed the paperwork. I love the car I purchased, but it had NOTHING to do with this dealership. When my fellow teachers ask if I like my car, I tell them, "Yes, I love it!" And when they ask where I purchased it, I tell them, "Route 60 Hyundai...DO NOT GO THERE." Even wrote several emails to several staff members of the dealership--NO ONE HAS REPLIED IN FIVE DAYS. Please, I beg you, go somewhere else for your next vehicle purchase. More
by J Wingate
Employees Worked With
Kevin Dignan (sales), Fred Hanson (general manager), James Mason (finance)
July 12, 2019
Worst dealership and Service I bought a Hyundai Sonata Hybrid several years ago in Route 60 Hyundai. The salesperson offered an attractive price and said the car is over 40 miles I bought a Hyundai Sonata Hybrid several years ago in Route 60 Hyundai. The salesperson offered an attractive price and said the car is over 40 miles per gallon. When I decided to buy and payoff by cash, they persuaded me to put a down-payment and then payoff by monthly payment. They guaranteed there is no interest charge. But end up the total amount I paid was six thousands dollars more than the offered price. In addition, the MPG of the car is actually no more than 30, which is far below from what they stated. It was a very bad purchase experience, but I didn't write a review at that time because usually I don't like giving negative comments. Recently, the car could not start due to battery failure. I changed a new battery at Route 60 Hyundai and did a maintenance service as they suggested (paid $836.51 for the battery and maintenance). But in less than 3 weeks, the car could not start again. When I came back I had waited for 1 hour (had made an appointment with them and I was on time) and finally got a person speak to me. I was told that I have to pay $ 139 for checking the problem of the car! Route 60 Hyundai is absolutely the worst dealership I have met. More
by An extremely disappointed customer
Employees Worked With
Don’t know
July 29, 2018
disappointing service saved by scott bought a 2013 hyundai azera not even owning the car for a week it needed an alignment contacted service and said i had to pay for it even purchased bu bought a 2013 hyundai azera not even owning the car for a week it needed an alignment contacted service and said i had to pay for it even purchased bumper to bumper warranty took to tire kingdom for alignment and was told front tires were no good. and a cost of 400 dollars more wanted to return car and cancel everything. .thanks for nothing route 60 will never return to purchase anything from you again. Called and spoke with scott and they're going to make it right. Thank you Scott. More
by rmcacs
Employees Worked With
peter and service dept
January 23, 2018
Nickel and dime I have been to this dealership several times for service. I have dealt with Tony each time and he couldn't be nicer! I have never heard of a service I have been to this dealership several times for service. I have dealt with Tony each time and he couldn't be nicer! I have never heard of a service department charge for shipping in of the parts needed to fix my car. Two trips in to the tune of about $50!! Not sure why customer pays $20 for shop supplies either but that's not my complaint here. Tony did give me a ;loaner this time but I was so embarrassed to drive it before I gave it a car wash and vacuum. I'm not writing this in the hope that they would take care of me in a special manner, but hopefully to have them improve on their customer care. When I was in there for service 3 times ago, November 2017 I believe, a sales guy came out to try and sell me a car. When I told him of my being upside-down in my present car, he handed me a card and said "I know a guy for $300 that will make it go away if you have gap insurance" Come on Rt 60 Hyundai!!! More
by Expect the best
Employees Worked With
Tony
January 05, 2018
Great dealership. We got a Genesis G80 right before Christmas. Everyone at the dealership was genuinely friendly without being pushy. I didn’t think it was affordable b We got a Genesis G80 right before Christmas. Everyone at the dealership was genuinely friendly without being pushy. I didn’t think it was affordable but they worked with me to get my payments where I wanted and it is most definitely the quickest I ever got in and out of a dealership with a car. I would recommend this dealership to anyone and I would for sure recommend the Genesis. It is the best car I ever owned More
by penny6
Employees Worked With
Chris
December 23, 2017
Review I am very satisfied with all aspects of my buying experience. They were true to their word, attentive but not pushy. The price was fair and my ve I am very satisfied with all aspects of my buying experience. They were true to their word, attentive but not pushy. The price was fair and my vehicle was delivered clean and with a full tank. More
by thomasp60
Verified CustomerEmployees Worked With
The sales manager and the salesman did introduce themselves, however I do not remember their names
December 20, 2017
Very simple You guys made the process very easy. One of the biggest concerns I had was spending many hours at the dealership. You worked with me on pricing and ma You guys made the process very easy. One of the biggest concerns I had was spending many hours at the dealership. You worked with me on pricing and made the whole transaction a pleasure. Thanks again. More
by codyeivers10
Employees Worked With
Nichole, Monique, Mike
December 19, 2017
Great Service We were very happy with our salesman Peter Messimo and we were happy with our deal. We would recommend your dealership to everyone. Happy Holidays! We were very happy with our salesman Peter Messimo and we were happy with our deal. We would recommend your dealership to everyone. Happy Holidays! More
by jbrolly0
