Rowe Auburn

Made my visit easy peasey, unlike other dealerships i've been to. Straight to the point, no b.s.. Get to Rowe Ford and ask for Dan. Five stars. been to. Straight to the point, no b.s.. Get to Rowe Ford and ask for Dan. Five stars. More

Bait and Switch Isaiah was friendly and helpful, and seemed to truly care about helping find the vehicle I wanted. Andre Lester stepped in and the experience went dow Isaiah was friendly and helpful, and seemed to truly care about helping find the vehicle I wanted. Andre Lester stepped in and the experience went downhill fast. He refused to confirm the interest rate on a loan with me, and ended up screaming and swearing at my husband when he tried to call and confirm the info for me. After looking throughout northern New England for a vehicle in a specific color and package, I knew that there were not many of them, and if I wanted it, I needed to move ahead with the purchase. So I went back to Rowe to purchase the vehicle. Upon arriving, the interest rate was not 1.9%, as advertised by VW, and what I tried confirming it would be. Andre came over and was again extremely rude and informed me that I had agreed to the interest rate so he wasn’t going to do anything. I left the dealership. Later, Eric emailed me and asked if there was anything they could do to get my business back. Eric was also friendly, and after several conversations and a confirmed interest rate, price of the vehicle and price for my trade, I went back and purchased the vehicle, although it was still not 1.9% on the loan.. After driving off the lot, I realized that there was a scratch on the steering wheel that had not been there when I test drove the vehicle. The dealership called and emailed me the next day demanding insurance info on the vehicle, because they had forgotten to get it while I was there. After providing them with the info, I informed them of the scratch on the steering wheel. After going back and forth with Rowe, involving Volkswagen Customer Care, and going back and forth some more with Rowe, I finally received a new steering wheel 3 months after purchasing the vehicle. They were kind enough to provide me with a rental while they performed the work. It is a shame that the dealership allows Andre to conduct business in the manner that he does, otherwise, my rating would have been significantly higher and I probably would have gone back for future vehicle purchases; however, because of my experience dealing with him, I will not return to nor recommend Rowe Auburn to anyone. More

Excellent customer service I was treated with respect throughout the buying process of my new Ford F150 Lariat which meant a great deal to me! I couldn't be any happier with the I was treated with respect throughout the buying process of my new Ford F150 Lariat which meant a great deal to me! I couldn't be any happier with the experience. More

Brand new 2020 F 150 XLT We are very happy with our 2020 F150 XLT, and also the sales person Gary with all of his help, we had many questions and he was awesome! He worked ve We are very happy with our 2020 F150 XLT, and also the sales person Gary with all of his help, we had many questions and he was awesome! He worked very hard to please us, much happy with him and the truck. More

Lease renewal The individuals involved with the process (Daniel Merrill and Jim Robertson) were very accommodating and friendly. Daniel matched us with a great car The individuals involved with the process (Daniel Merrill and Jim Robertson) were very accommodating and friendly. Daniel matched us with a great car. Thank you. More

I had an excellent experience purchasing my new Santa Fe. Rowe Auburn and especially Gary Goodman were great! I had already done the research on what I wanted and they made the whole process simple. I would Rowe Auburn and especially Gary Goodman were great! I had already done the research on what I wanted and they made the whole process simple. I would highly recommend. More

Overall was good dont like the mask policy gary and steve were great both knew there stuff both were friendly no pressure to buy had to wait along time to get paperwork done were great both knew there stuff both were friendly no pressure to buy had to wait along time to get paperwork done More

Thank you Dan!! I love my brand new 2020 hyundai tucson! It was a pleasurable experience! GREAT customer service!!! I would definitely recommend Dan Merrill and Rowe ford! tucson! It was a pleasurable experience! GREAT customer service!!! I would definitely recommend Dan Merrill and Rowe ford! More

Great Gary was amazing. He listened to everything that I had to say and asked all the right questions. I went in looking at one vehicle type and ended with Gary was amazing. He listened to everything that I had to say and asked all the right questions. I went in looking at one vehicle type and ended with another that had everything I was looking form& more. He made the car buying experience actually easy. More

Excellent Experience My experience at Rowe Auburn went way above and beyond my expectations! Gary was informative and easy to work with. I was able to pick out a car I lov My experience at Rowe Auburn went way above and beyond my expectations! Gary was informative and easy to work with. I was able to pick out a car I love that is affordable, and comes with an impressive warranty for my peace of mind. Looking forward to having my new vehicle serviced at Rowe and I'm apt to return when it comes time to trade in! More