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Rowe Westbrook - Service Center

Westbrook, ME

3.2
42 Reviews

42 Reviews of Rowe Westbrook - Service Center

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December 26, 2022

Connie and her team, in the collision department, are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the More

by Devin D.
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Constance Hosang and team
December 16, 2022

Anthony H. is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands a More

by Emmons518@gmail.com
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Hessert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Emmons518@gmail.com responded

Thank you Rowe Ford Westbrook Maine!!!

May 31, 2022

I was quite unhappy and upset with Rowe Ford last winter and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford anoth More

by HHH
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heidi Gavigan
May 25, 2022

Only 1 star because 0 wasn't an option. .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I underst More

by jason
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Duane Harvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Rowe Westbrook responded

Hello Jason, We're sorry to hear that you were not satisfied with the work completed at our body shop. We have to go by what the parts suppliers tell us. When they say that the parts will be here on a certain day, we relay that information to the consumer. There are shipping delays everywhere in the world right now. The businesses at the end of the line are the businesses that are being punished. Whatever was done to the door frame was done someplace else. We did not do any work to the door frame, so if there were any scratches which appeared as if it were sanded, they were not made at our facility.

May 25, 2022 -

jason responded

I expect to be told if there's a supply issue, not that everything is good and my car will be ready on a particular date then after that date passes to hear about some issue and to have that same thing repeated multiple times with different excuses each time. The communication with your customers is not on your suppliers, that's on your team. I'm not surprised that you would immediately deny responsibility without bothering to ask for pictures or contact me. It's at another shop and the insurance company can worry about whether or not your failure to correctly install the window caused the paint removal or if it was done with sand paper but the marks were not there when I dropped it off and they are inline with the corner of the window that hangs up on the door frame when opening or closing the door.

September 23, 2021

I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f More

by Hazel3488
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony Hessert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Rowe Westbrook responded

Hello Hazel3488 - Here at Rowe Westbrook, we take all customer concerns seriously and we work towards a resolution promptly because we choose not to have any unhappy customers. By now you should have received a call from the Rowe Westbrook Service Manager, Chris Dalphonse. He will be the person that will make things right for you. If he has not called already, please allow him a few minutes of your time so that he can resolve your concerns in a timely manner. Thank you. Dean Swindler - Digital Marketing Manager - The Rowe Auto Group.

September 17, 2021

I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at un More

by Nicknappi123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Camp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dalponse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Malone
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

Yes I don’t know how you guys do business over there and roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a More

by Selenasdad61808
Overall Experience
Recommend Dealer
No
Employees Worked With
Jerel Behrens
Jul 20, 2021 -

Selenasdad61808 responded

I need to talk to the head guy at Rowe Ford right away

Jul 21, 2021 -

Rowe Westbrook responded

Thank you for bringing this issue to our attention. This is not representative of how we perform business day-to-day, and we take all customer concerns seriously. Your concerns have been forwarded to the general manager and the service and parts director so that they can be resolved in a timely manner. From what I understand, the service and parts director has already reached out to you and is working towards a resolution at this time. Thank you for your understanding.

June 11, 2021

Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have t More

by megagixer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Dalponse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

Matt is always helpful and gets things done! He's the only one that I deal with when I go there. Thanks Matt for always being so helpful!!! More

by jd
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Ryan Nealey is a great mechanic and very personable, the service at Rowe Ford is great as are all the associates I’ve had contact with More

by debidyer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nealey
1
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