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42 Reviews of Rowe Westbrook - Service Center
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December 26, 2022
Connie and her team, in the collision department, are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the hands of Row Ford Collision. I had some dents and scratches to be repaired on my 1997 BMW M3. These were small damages caused by rocks being thrown from a lawnmower, not very serious repairs at all. This car was in amazing condition when I brought it in for repairs (aside from the dents and scratches to be fixed). They had my car for almost 2 months, leaving me without a vehicle to drive... They never reached out to me about delays or anything, I had to basically harass them for any updates at all after being ghosted for weeks at a time. They incorrectly assessed the damage when I dropped it off, even though they took pictures and looked over the car with me. They failed to repair one full side of the vehicle, the side that they did "repair" was covered in new scratches, dents, and wavy panels. There was damage to my wheel caps, interior door panels, wiring harnesses, and more. The only thing that they did right was paint color matching. After telling my insurance company about this, they scheduled me for a 2nd repair to fix their mistakes and to actually fix the side that they neglected to touch. I dropped my car off and waited 2 weeks, then I was told that they could not fit me in the schedule and I should pick my car up... 3 months later I finally got an appointment. I was assured several times that my car would be finished before any salt would be on the roads (this is a summer only car that has never seen salt in its life). Not only did they not repair it in time (took them almost 3 weeks), they drove it around their parking lot in the salt and made me pick my car up and drive it home through salt in below freezing weather so that I cannot even wash it off. Now my car will sit covered in salt all winter and rust. They failed, again, to repair anything to an acceptable standard. Each side of my car is covered in swirl scratches, every single panel on the car has new scratches, my windshield has a HUGE gash across the drivers field of vision. Obviously there is no shop foreman that looks at the vehicles to approve that the work has been completed properly, or they are so bad at their job that they don't even care... To top it all off, they took my car for a LONG joy ride (I set my trip to 0 when I bring my car in for service, it was at 800 when I picked it up) and my Check Engine Light is now on. This place basically took my 9/10 condition collectors car and ruined it twice. They don't even have the guts to apologize or act like decent people when they basically ruined my car. Every single person on this team should be fired and replaced with people with actual work ethics and skills to do their jobs. More
by Devin D.
Employees Worked With
Constance Hosang and team
Helpful December 16, 2022
Anthony H. is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands a is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands automotive operational and mechanical service delivery and his communication skills are outstanding. I know first-hand that Anthony listens to the needs of the customer. He is friendly smart and efficient in his job. Anthony will do whatever it takes to find the best cost-savings product. Whether it’s a routine oil change new parts or routine service check Anthony gets things done quickly and always explains what is needed and what can wait until later. Recently, Anthony was able to fit me into a last minute schedule on a Friday afternoon after hearing my urgent need for snow tires before the big storm. Even though unlikely to fit me due to a filled schedule he made sure I got serviced. I had called him at the last minute as I did not have funds until Friday morning to purchase new snow tires. He has helped me so many times like this and gone above and beyond!!! I trust his judgement on purchasing products performing repair and having routine truck service. He makes sure I have discounts when available and informs me of sales and comparison prices, he understands I want the best price. Anthony spent extra time on the phone with me to find the highest quality and least costly snow tires. The price better than any other business in New England. Anthony knows I’m a nurse needing to work weekends late hours and to travel to MA and back to Maine in a snow storms. He consistently treats me as I were family and is 100% reliable trustworthy and caring. Thank you Anthony and Rowe Ford Westbrook Service Center team!!! . I have been a Rowe Ford Westbrook customer for decades and commend Wally and Mark Camp for their outstanding business!!! I miss Mr. George Crowley Rowe Ford Salesman who passed away last year. I know George would be proud of the high quality service I continue to receive at Rowe Ford Westbrook! Thanks again Anthony H.!!!! More
by Emmons518@gmail.com
Employees Worked With
May 31, 2022
I was quite unhappy and upset with Rowe Ford last winter and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford anoth and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford another chance and made very sure that I was delivered excellent service. That last visit earned an A+, 5 Star review. Thank you, Heidi. More
by HHH
Employees Worked With
Heidi Gavigan
May 25, 2022
Only 1 star because 0 wasn't an option. .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I underst .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I understand parts shortages or shipping delays so accurate information or even what was on backorder wouldn't have been an issue. Instead they seemingly just made things up and kept telling me that my car would be done in a couple days or that it was almost done and just needed to be reassembled... So I would call back after they told me it would be done to hear basically the same thing as before "it's almost done, be ready on Wednesday" Considering the most obvious part that the car came in needing hadn't arrived over a month later I think it's reasonable to assume they just say whatever they think of to get customers off the phone. I picked up my car and brought it to another shop to get it finished... and found out that they installed a window wrong and sanded the door frame to get it to stop rubbing. Yes, sanded the paint off the frame of the body of the car so the window wouldn't rub. Absolutely horrible experience and I wouldn't bring my car back to them if the work was free. More
by jason
Employees Worked With
September 23, 2021
I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying for the paper towel in the shop? I have been coming to Rowe Ford - The Quick Lane - for five years, but after this trip where I was quoted at around $400 and paid $668.24 and waited three and a half hours - I will not be back. I feel ripped off. More
by Hazel3488
Employees Worked With
September 17, 2021
I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at un service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at until next week.” Not acceptable!). Long story short, Mark Camp replied to me in a timely fashion along with the service manager Chris to get my issue elevated and I could not be more pleased with the outcome! They set me up with a rental in no time and I now have my vehicle back!!! More
by Nicknappi123
July 20, 2021
Yes I don’t know how you guys do business over there and roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a Ford dealership I brought it there cause I wanted my car fixed right and done right upon inspection I was told that I had mice damage to my wipers I said OK go through the car and figure out what’s wrong with it tell me how much it is to fix it affects I’ll pay for it so I picked up my car after everything was fixed the lights Ron inspection sticker was put on so the next day scheduled for a little bit and it was fine The following day it did not wanna start it did not wanna do anything woke up to go to work in the morning the car did not start so upon inspection I figured all I had a problem I had multiple tow truck companies come over with my roadside assistance to try to help me with the problem they cannot figure it out so I called the customer service manager back of roll forward he came and picked it up by tow truck on it that there all another day he explained to me in a voicemail that there’s all kinds of issues he’s not sure what is wrong but it might be mice problem to get so OK I called him back we talked on the phone I was that accused of lying this is very horrible customer service the customer service manager told me that he seen me on Sunday morning at Hannaford in West work with my car my car was broke down all day Sunday I never drove anywhere to be accused of lying it’s horrible this is the most horrible experience I’ve ever had in a business where I was accused of lying with a customer service manager said“ I seeing you get out of your car at a Hannaford westbrook Maine I have proof that my car did not leave my residence at all on that day in question so this has put a very badTaste in my mouth I don’t know if this is what role for duster their customers and accuses them of lying this is very bad I never had an experience like this in my life where I was accused of lying about my car and making up a story about what is wrong with my car so I don’t know how wolf or does business like this especiallyManager himself More
by Selenasdad61808
Employees Worked With
Jerel Behrens
June 11, 2021
Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have t services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have to take them to get repairs if needed. I've always dreaded having to go to a dealership for service. But not at this location and with this team. I trust these guys and they do a great job. More
by megagixer
November 04, 2020
Matt is always helpful and gets things done! He's the only one that I deal with when I go there. Thanks Matt for always being so helpful!!! only one that I deal with when I go there. Thanks Matt for always being so helpful!!! More
by jd
Employees Worked With
