Rowe Westbrook - Service Center

Excellent body work We brought our car in for body work after being involved in an accident. The end result was beautiful! Our car looked as though it had just come fro We brought our car in for body work after being involved in an accident. The end result was beautiful! Our car looked as though it had just come from the showroom floor. Excellent job! More

False $2,000 Fix I went in to Rowe Ford in Westbrook a few weeks ago to get a routine oil change and tire rotation (the works package). I took my car here because it's I went in to Rowe Ford in Westbrook a few weeks ago to get a routine oil change and tire rotation (the works package). I took my car here because it's close to where I live, and our regular mechanic moved to a location about 45 minutes away, so I thought I'd give Rowe a try for routine maintenance. After my car had been taken care of, an employee came over to me and told me he had some bad news. According to him and his workers, there were "multiple" things wrong with the car, and the amount of work that needed to be done was going to cost about $2,000 total. He asked me if I wanted them to fix everything now, and I told him that I wanted to talk with my dad and get a second opinion. The employee helping me continued to try to entice me into getting the work done now by saying, "I'm not sure if you have children, but this really puts them in danger..." A week or two later I brought my car to our mechanic about 45 minutes away who looked at the car and said that there was absolutely nothing wrong with it. I gave him the list of things that Rowe had said needed fixing, but he confirmed that the car was in tip top shape. In conclusion, I'm not saying to stay away from Rowe Ford in Westbrook completely, but be aware they may try to take advantage! More

Advocate & Friend We have had our cars serviced at Rowe Westbrook for a number of years, perhaps as many as 20 years. In all that time Sharon has been a knowledgeable We have had our cars serviced at Rowe Westbrook for a number of years, perhaps as many as 20 years. In all that time Sharon has been a knowledgeable and helpful customer advocate. More than that, she has become a friend. Roland & Rachel Beaudoin More

Tried to sell me tires I didn't need during an oil change When I had to get my oil changed suddenly in preparation for a long trip I wasn't expecting and my usual place couldn't squeeze me in, my husband took When I had to get my oil changed suddenly in preparation for a long trip I wasn't expecting and my usual place couldn't squeeze me in, my husband took my car into the service department at Rowe . However, while there, Rowe told him 3 of my tires needed immediate replacement. I was shocked because my usual repairman had put new tires put on my car only months before. So I opted not to have the tire work done at Rowe and instead took the car to a third repair shop for an unbiased opinion. This third place confirmed my suspicions -- my tires were fine. Matter of fact, the shop told me I had MORE than a 50% life left in all my tires. So I would caution anyone who goes to Rowe to get a second opinion on anything you didn't order -- they might try to sell you something you don't need like they tried to do with my husband. More

Great Service Department I have had several experiences with this Service Department. They have all been very good, the varying services that were needed for my 13 year old Fo I have had several experiences with this Service Department. They have all been very good, the varying services that were needed for my 13 year old Focus were explained clearly, any options laid out and I wasn't pushed to any particular conclusion. Overall, my experience has been very positive with Rowe Westbrook's Service Department. More

Service Jessica is very friendly and knowledgeable. I have owned many cars/suv from Rowe and have dealt with her for years. Rowe is very lucky to have her i Jessica is very friendly and knowledgeable. I have owned many cars/suv from Rowe and have dealt with her for years. Rowe is very lucky to have her in the service area. More

Kevin and Ray were both excellent in helping me achieve my goals. They were both very friendly and took time before, during, and after the sale to ensure that everything was all set and I had what I needed my goals. They were both very friendly and took time before, during, and after the sale to ensure that everything was all set and I had what I needed. I appreciate the dedication when so often, sales people tend to drop the more complicated sales such as mine and focus on getting more sales that may require less effort. I would definately reccomend and will be using this dealership again! Thanks to Kevin and Ray! More