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Royal Automotive
Vestavia Hills, AL
1,150 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,150 reviews
December 17, 2020
Have used service with Royal Automotive for many years and have very pleased with the service and the employs who I have interacted with. Thanks John B Ballard and have very pleased with the service and the employs who I have interacted with. Thanks John B Ballard More
by balla2590350
Employees Worked With
Volvo Service
December 17, 2020
Super impressed. I was looking at a 2011 F150 and right before I left to go to the dealership Chase called to let me know the truck sold just hours before hand. He didn't want to waste my team. He mentione before I left to go to the dealership Chase called to let me know the truck sold just hours before hand. He didn't want to waste my team. He mentioned they did have a 2014 F140 that was the same trim level if I wanted to come see it. I figured I might as well so we did. I really liked the car but needed to trade in a vehicle that our payoff was more than the value was on the vehicle. Chase and crew worked some miracles to get us payoff so we made a deal. The whole time he never pressured us at all to make the purchase. He just worked very hard to make the deal work where we would be able to buy the beautiful vehicle. Thank you again! More
by Dereksargent87
December 16, 2020
Purchased used car. Don was excellent. Answered questions, and readily available. Process was easy and streamlined. No “extra fees” at closing deal. Up front and transparent. questions, and readily available. Process was easy and streamlined. No “extra fees” at closing deal. Up front and transparent. More
by Harry
December 16, 2020
Over the years I have bought many vehicles through Don Thomas. I bought Volvo, Buick, VW and GMC. It's always a pleasure to deal with Don. He is very knowledgeable about the vehicles. The last three wer Thomas. I bought Volvo, Buick, VW and GMC. It's always a pleasure to deal with Don. He is very knowledgeable about the vehicles. The last three were bought with the assistance of Jennifer Mills, Gary Redd and Matt Robertson. They are all very good to work with and I couldn't ask for a better dealership! More
by Glenn
December 16, 2020
Really great place to do business! Great bunch of people to work with! In and out with my truck in no time at all. Thank you! to work with! In and out with my truck in no time at all. Thank you! More
by Dcsellers1
Employees Worked With
December 15, 2020
The service department is the best. And, Martin Smith is the best EVER service manager. Always available, reasonable prices, and all round great service. Can't say enough great things about them. Don't h the best EVER service manager. Always available, reasonable prices, and all round great service. Can't say enough great things about them. Don't hesitate to take your vehicle there for service!!! More
by ncd
Employees Worked With
Martin Smith, Service Manager
December 14, 2020
Very helpful and no pressure to buy.Carter was great to deal with and would recommend him for anyone who needs to buy a vichle deal with and would recommend him for anyone who needs to buy a vichle More
by beavs4au
December 11, 2020
I had a good experience with the service department. In and out in about an hour. I needed a emergency computer upgrade. They didn’t hesitate to work me in. and out in about an hour. I needed a emergency computer upgrade. They didn’t hesitate to work me in. More
by VW
Employees Worked With
Will McCoy
December 10, 2020
Incredibly helpful and friendly staff. Great experience! I would definitely recommend Royal Volkswagen to anyone looking for a great car buying experience. Go see them! I would definitely recommend Royal Volkswagen to anyone looking for a great car buying experience. Go see them! More
by JJ
Employees Worked With
December 09, 2020
There service & sales departments have always gone well beyond the norm John Hurd the service coordinator that handled my appointment today was extremely helpful & courteous beyond the norm John Hurd the service coordinator that handled my appointment today was extremely helpful & courteous More
by gene7451
