Royal Buick GMC of Tucson

Great staff to work with at Royal Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC More

Top Notch Customer Service I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. T I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. Their service on my car has been fantastic. But perhaps what I enjoy the most is their customer service. Everyone is so nice! The team is led by Susan who is always so helpful and friendly. I mentioned to her I was filling out a rebate form and she actually competed it for me. Told me to enjoy the complimentary coffee and water in the waiting room. Couldn’t be happier. More

Professional and courteous Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding employee Susan went way out of her way to make sure I understood everything on the paperwork. Was super nice, courteous and professional- I am bragging but she was the best- I thought I was rating the 2 employees that deserve recognition but could not find Susan on the list- or the other nice lady at that desk- please acknowledge Susan. More

New ride I want to thank Nicole and Ruben they are very good at what they do . Nicole made buying a car injoyable .I would recommend Royal Buick Cadillac to an I want to thank Nicole and Ruben they are very good at what they do . Nicole made buying a car injoyable .I would recommend Royal Buick Cadillac to anyone who wants to buy a car or truck. Thank you to the hole staff job well done. More

Always available Ryan was always ready and willing to answer my questions. He was patient and knowledgeable. I would definitely purchase my new vehicle. As a matter Ryan was always ready and willing to answer my questions. He was patient and knowledgeable. I would definitely purchase my new vehicle. As a matter of fact he was recommended to us. We left extremely satisfied More

Internet purchase I seldom ever give a 5-star rating however in this case it is well deserved. Nicole's professionalism and patience sealed the deal!! Professional deal I seldom ever give a 5-star rating however in this case it is well deserved. Nicole's professionalism and patience sealed the deal!! Professional dealership. More

Great! Ryan was super helpful, not pushy and listened to our needs and wants in a new vehicle. He worked super hard to find us something that would work for Ryan was super helpful, not pushy and listened to our needs and wants in a new vehicle. He worked super hard to find us something that would work for us. More

If this is a 5-star system, then Ryan is a solid 10!! -We found Ryan on dealerrater.com and selected him because of his 5 star rating at Royal in concert with his multi-year length of employment at Royal. -We found Ryan on dealerrater.com and selected him because of his 5 star rating at Royal in concert with his multi-year length of employment at Royal. And, because of my mom’s fantastic car purchase experience with Ryan, we implicitly trust every aspect of the sales process at this dealership. My brother and I helped my mom locate a new 2019 Buick Encore Sport Touring and she purchased it at Royal. -We had also heard of Royal's astounding history of sales/service excellence across the decades here in Tucson. It is now in a gorgeous new building on Auto Mall Drive. Dealerrater.com confirmed Royal’s excellence in its 4.9 star rating. -Ryan at Royal is an honest sales consultant at an honest dealer. It is a match made in heaven for any car buyer who seeks an easy, relaxed, straight up, fully transparent car buying experience. Ryan is friendly, professional, thorough, efficient, patient, and transparent. He is always on point. -This was my mom's first new car purchase yet we felt totally comfortable because Ryan’s word is solid gold. Here is an example of Ryan’s honesty. The price of the vehicle that Ryan quoted to her on her first visit was the price of the vehicle when the sales document was printed. -So, we quickly wrapped up the purchase. There is no silly separate office for finance and insurance at Royal. Ryan then patiently guided my mom through the technical features together with her inside the car, he paired her phone to the sound system, and he answered all of her questions. -Noteworthy for new car shoppers is this. The GM/Buick June 2019 online advertised discounts and rebates are the exact GM/Buick discounts and rebates offered at Royal. As a result, we strongly recommend Ryan for the lowest, hassle free, out-the-door price. “Warranty for life” and “no dealer add on’s” are only two more reasons why this dealership earned our respect. -In closing, Ryan is also one of the most personable professionals with whom we have ever had the pleasure to do business. We are deeply grateful for all he did to help our mom effortlessly purchase an awesome Buick Encore at an amazingly low price. Ryan, you are the best! Thank you. You have clearly earned your 5 star dealerrater.com rating. And thank you, Royal Buick. More

Hands down best customer service of any dealership This is the 2nd time we purchased a vehicle from Royal, and from sales staff to maintenance they have been great to work with. We really enjoyed wor This is the 2nd time we purchased a vehicle from Royal, and from sales staff to maintenance they have been great to work with. We really enjoyed working with Stephen, and we highly recommend him. More

I wouldn’t buy a car anywhere else! Krysta and Dan were amazing! They both did what they could to help. They were friendly and made the car buying process easy. I am extremely satisfied. Krysta and Dan were amazing! They both did what they could to help. They were friendly and made the car buying process easy. I am extremely satisfied. I love my new car! - Rodriguez Family More