Royal Buick GMC of Tucson

Royal's Review Krysta did an excellent job very thorough and quick. I appreciate everything. If I ever have anybody to refer I would send them to her for sure. Than Krysta did an excellent job very thorough and quick. I appreciate everything. If I ever have anybody to refer I would send them to her for sure. Thank you Krysta Diaz. I love my 2018 Acadia Denali package. Royal rocks. More

Great Service Great experience Krysta had great customer service no pressure very relaxed environment Krysta listened to what we wanted and she took the time to loo Great experience Krysta had great customer service no pressure very relaxed environment Krysta listened to what we wanted and she took the time to look and research all the things that interested us. She gave us the car fax and all the options we had available to accommodate our needs. Even after our purchase she kept in touch to make sure the vehicle was good and if we still liked it. Definitely recommend to others interested in purchasing a vehicle More

Great buying experience! Krysta was amazing! No pressure, very knowledgeable and respectful.The process was easy and expeditious. No back and forth haggling over the price of Krysta was amazing! No pressure, very knowledgeable and respectful.The process was easy and expeditious. No back and forth haggling over the price of the vehicle, I simply asked for their best price and we were pleased with what they gave us. Every part of the process was transparent and open. We will be shopping here for our next vehicle. More

White Glove Service Selected Cadillac almost exclusively as a result of the service received from Krysta D. Goes above and beyond for her customers. Best buying experienc Selected Cadillac almost exclusively as a result of the service received from Krysta D. Goes above and beyond for her customers. Best buying experience I've ever had-- highly recommend. More

The best car for our family Krista was very attentive and helped my family find the car we didn't even know we wanted. We went in to look at one car, but she found us a car that Krista was very attentive and helped my family find the car we didn't even know we wanted. We went in to look at one car, but she found us a car that was much better for us at an affordable price. More

Pleasant & very helpful Our sales consultant Dave Hoffman was competent, friendly, and helpful with the purchase of our new GMC Yukon. He was such a pleasure to work with. Our sales consultant Dave Hoffman was competent, friendly, and helpful with the purchase of our new GMC Yukon. He was such a pleasure to work with. More

Great experiance! Great overall experience. Dealership is nice and welcoming. Excited for our 2017 Grand Caravan. Rayn is very helpful and friendly, definitely will be Great overall experience. Dealership is nice and welcoming. Excited for our 2017 Grand Caravan. Rayn is very helpful and friendly, definitely will be back in the future. More

Don't Stand Behind Customers I purchased a brand new 2018 GMC Terrain in December and have had nothing but trouble. The purchase process at Royal GMC is great, but the service de I purchased a brand new 2018 GMC Terrain in December and have had nothing but trouble. The purchase process at Royal GMC is great, but the service department is another story. Chris Savastano is a great asset to the company and has done everything that he could, within his powers, to resolve my issue. My issue is not with Chris, but with Royal GMC in general. I have had to take my car in to have it repaired three times now for the same issue and they've replaced the same part twice, and provided a service update from GM during my second visit to try to resolve my issue. Other's in the Service Department are not as pleasant as Chris and can be condescending as if they don't believe that my car isn't functioning proper. I've resolved myself to video record the issues now so that I can. be believed. It is very frustrating to be treated in this manner after spending the money to purchase a new car so that I could have confidence traveling, but I do not have confidence in this vehicle after the third repair for the same exact issue, and I don't have confidence in Royal GMC either. More

Amazing help for a tricky vehicle problem. Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I wou Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I would stop in at Royal Cadillac occasionally when I had my Cadillac serviced, Mike was not my service rep but I had confidence in his opinion about the 2 year problem I was having with my 2007 Hummer H3. After $2000 and two years and days of service time trying to get my 80K mile vehicle summer comfortable at another dealer ship, I was ready to trade it in. Mike told me to bring it in and give him a try to fix it. So this spring I did that when my A/C quit. It was a miracle in my mind that Mike and his technician solved the problem in a half morning. Mike is a very dedicated service rep and I wish I had gone to him three years ago. You can't find a better service location in Tucson. PLEASE NOTE I SELECTED GMC FOR BRAND BECAUSE HUMMER IS NOT LISTED? More

Competent, friendly and team oriented I couldn't have asked for a more friendly, team oriented and competent group of people to work with. Didn't know an answer? No problem. Knew who to as I couldn't have asked for a more friendly, team oriented and competent group of people to work with. Didn't know an answer? No problem. Knew who to ask. Staff members actually came by to ask if there was anything they could help with. Sarah was very friendly, and willing to go the extra four-and-a-half miles to "get the job done." Never heard of the Costco program? No problem...Sarah did! We've already recommended Royal to our friends, and Sarah in particular. More