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161 Reviews of Royal Buick GMC Cadillac - Service Center
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May 04, 2013
First I have had my 2012 Cadillac CTS Performance vehicle for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cos for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cosmetic issue with the dash. I pointed it out to the service manager and he said he would address it but would need the car for a day - would need to pull the dash out to realign the front center speaker grill/trim piece. I am concerned about developing squeaks and he stated they can fix those should it arise. I decided not to have the repair done as the car has zero squeaks and I am not bothered too much by the misalignment. Second - I took the car in this time to have the oil changed, tire rotated plus fluid levels and tire pressure checked. I was told by my service advisor it would be 1 hour to 1 hour and 15 minutes. 45 minutes late the car was done with a total charge of $0 (Cadillac Premium Care). My total experience between buying the vehicle and my two visits for service has been outstanding. More
by GaryHagedon
Employees Worked With
Eddie Bryant
Helpful December 26, 2012
We will never take our car to any other dealership. Our car was giving us all kinds of warnings. We took it to another dealership who wanted more money just to look at it and our money would not apply towa car was giving us all kinds of warnings. We took it to another dealership who wanted more money just to look at it and our money would not apply towards repairs, then the car wouldn't start and they wanted 45 just to check the battery. We took it here and they fixed it at a price that was cheaper than expected and they also took the time to do the recall repair. We was also going to get a sysnthetic oil change but then told them never mind,,the mechanic did it anyway and we did not have to pay for it, since we had made the request. They also washed our car as a courtesy. Everytime we have gone here, we have always been treated with courtesy and respect,,no bs from these people. The loaner car was very nice also. This is now our dealership for all our car needs. More
by moonpanther7665
Employees Worked With
Heidi
November 03, 2012
Service was as expected. The car was repaired and ready for pick up when promised. The loaned car was eceptional, clean full of gas and ready when promised. I purchase Cadillacs because of the expected q for pick up when promised. The loaned car was eceptional, clean full of gas and ready when promised. I purchase Cadillacs because of the expected quality and service. To date I have o problems with the SRX More
by RSmeltzer
Employees Worked With
Chad Drury
September 30, 2012
I was plesed to get an appointment the next day. Problem with clock. Estimated two hour wait. After one hour Mike told me the radio had to be replaced and that I would be given a loaner and that the car w with clock. Estimated two hour wait. After one hour Mike told me the radio had to be replaced and that I would be given a loaner and that the car would be ready the next day. Pleasant surprise, since when we bought the car Jim told us they didn't offer loaners. That was a disappointment since Lexus (our previous car) did. In the end it all worked out as a pleasant experience. More
by jreese2425
Employees Worked With
Mike Van Erem
August 04, 2012
I am moving to Oro Valley and drove from Renton Washington where we had just sold our house to see the house we had just bought. During the drive the windshield developed a crack from the passenge Washington where we had just sold our house to see the house we had just bought. During the drive the windshield developed a crack from the passenger side to just beyond the middle of the windshield. Our car was leased from the Cadillac dealer in Bellevue Washington and since I needed to find a dealer in the Tucson area, Royal was the obvious Choice. I was lucky to get Chad Drury as my Service Advisor as he provided the kind of service that mdst people only dream about. He took over and got the OK to replace my windshield, ordered the windshield (which came in early) and replaced it in time for our trip back to Renton Washington so we could complete our move down to our new house in Arizona. More
by mikecad
Employees Worked With
Chad Drury
July 13, 2012
Mike has provided superb support for me every time I have been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My u been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My uncle was a Buick dealer in BEthesda, MD and Never had that good service from him when I was in his area. You are to be congratulated on service department overall. More
by Fred Huggins
Employees Worked With
Mike Van Erem - excellent service from him always
June 26, 2012
My service adviser Chris is great--I have been working with him for over 10 yrs--Nice to have someone to feel confortable with regarding my auto service. Rose Lafond with him for over 10 yrs--Nice to have someone to feel confortable with regarding my auto service. Rose Lafond More
by Rose Lafond
Employees Worked With
3
June 26, 2012
My experience was more than I expecated. The employees My experience was more than I expecated. The employees were friendlly and informative. All my questions were answered and my car was done just the w My experience was more than I expecated. The employees were friendlly and informative. All my questions were answered and my car was done just the way I wanted. I also have another lady friend who said she really felt like she was cared for at Royal and she felt like she was treated like family..Mary DuFrane Mashek More
by Mary DuFrane Mashek
Employees Worked With
4
June 23, 2012
Great people, accommodating and understanding your needs. Worked with me on repairs that warranty had just expired on. Wish I would have gone to Royal in the first place, as the other dealer I saw was no h Worked with me on repairs that warranty had just expired on. Wish I would have gone to Royal in the first place, as the other dealer I saw was no help. I recommend them very highly. More
by batman19578
Employees Worked With
2
October 28, 2011
My experience with Boyal Buick was great. In fact, it made me have second thoughts about continuing having my 1997 Buick Century serviced by my local auto service center that I have been loyal to for yea made me have second thoughts about continuing having my 1997 Buick Century serviced by my local auto service center that I have been loyal to for years. The line of communication was open, courteous, and prompt from my first call through the time my service was complete. I was and am very impressed with the customer service and would not hesitate having Royal Buick service my car in the future. Thank you! More
by desertresident
Employees Worked With
Larry Jackson
