Royal Buick GMC Cadillac - Service Center

On June 22,2011 I received an estimate from Chad Drury, of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe this was excessive. I went online and ordered the mirror from "Discount Auto Parts" for $50.63 which included shipping. I had it painted and installed by J&V Auto Body here in Tucson for $100.00. They did it in less than one day and were very professional and friendly. It looks and works like the original. I think that Royal Buick gave me the "Unaccompanied Female Price." I do not recommend Royal Buick to single or unaccompanied females. More

Friendly staff. Seemingly fair price for work done. No bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor for passenger air bag needs to arm at weights over 80 lbs. My wife is 102 lbs and the air bag will not arm, even without the added seat cushion. She gets in, I start the vehicle and reach over and push down on her legs and the added force arms the air bag. The present 100 lb weight sensor is unsatisfactory and should be a safety factor to be considered by GM for replacement with another more sensitive one. Probably 40% of adult females are in the 100-120 weight range and it is unsafe to ride around with the air bag unarmed. More

Chad always gives me first rate service. I always try to schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occas schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occassion, I have shown up at a moments notice without an appointment or even calling. Of course I appologize for the inconvenience, but Chad just smiles and says "non sense, that's why I'm here." Car problems can be a source of much stress, but Chad always treats me like I'm special. More

We went in to replace a left door handle that had broken loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for t loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for the car in a nice lounge and Chris had us out and on the road under the "estimated wait time". Service was pleasant, efficient and showed a desire to please the customer. Thanks Royal Buick, Calvin Sparks More

Very superior to the service we had with the previous dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to m dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to maintain this great vehicle. We just bought new Michelens tires from you and they provide a great ride. We priced both you and Costco. The prices were very close to each other but we chose you because of the superior service you offer. More

I have been a satisfied customer for over two years now. I rely on Mike Van Ehrem and he always comes through with quality and precision. I rely on Mike Van Ehrem and he always comes through with quality and precision. More

Mr. Pittman and Mr. Jackson are receiving the rating of "Great" because they are both always very polite and professional. They always service my vehicle properly. God Bless You and Thank Y "Great" because they are both always very polite and professional. They always service my vehicle properly. God Bless You and Thank You, Mrs. T. Santos More

Because of the wonderful service I received on my prior visit, I returned to have more work done. The confidence and professionalism demonstrated at Royal was well appreciated and I will be back. Thanks, visit, I returned to have more work done. The confidence and professionalism demonstrated at Royal was well appreciated and I will be back. Thanks, Ron Gilbert More

Royal Dealership is very customer oriented and provides excellent service. They want to hear customer comments and try very hard to accommodate their customers. We take all of our GM vehicles to them for excellent service. They want to hear customer comments and try very hard to accommodate their customers. We take all of our GM vehicles to them for servicing, as well as purchasing their products. More

I'm not a basher when it comes to things like this but the cadillac service at Royal Cadillac (use to be Don Mackey Cadillac) is the worst I have ever had. My car has been going to them since '07 and toda the cadillac service at Royal Cadillac (use to be Don Mackey Cadillac) is the worst I have ever had. My car has been going to them since '07 and today I had my wife take my car to Coulter Cadillac in Chandler, AZ to have the transmission flush done. Well she emails me since I'm overseas right now and tells me that Coulter has found 4 grand worth of stuff that needs to be fixed!!! I'm like how is that possible. I just had the oil change and brake fluild changed in Feb. She emails me the items that need to be fixed and I called Royal Cadillac up to ask them if they looked at these parts and sections of the vehicle. They tell me yes and said it's part of the service inspection when you bring your car in. I said well explain to me how my rack and pinion has a leak, the front rotors are bad, my brake fluid was never changed ( Joe the service manager said it was pure black!) valve cover ( rear gasket leaking oil), ( missfire cylinder #1 code) and my top motor mount ( cracked). They said sir those items were good back in Feb and that it could have become bad in a few months. I said that's possible but the brake fluid is what I paid for and this something that I'm being told was never done by another Cadillac Dealership. He said well my service team did what they said and I can gladly bring it back and they will take a look at it. I told them no and had my wife take the car to Kichina Cadillac in Phoenix, AZ just to see what they would find. They found the samething that Coulter found! So word to the wise I'm not saying that Royal is a bad company, but just be aware of them! So no I have to shell out 4 grand because the car is out of warranty (105,000mi) and still kicking. I love her but I'm going to fix her up and then trade or sell her for the new DTS. More