Royal Buick GMC Cadillac - Service Center

Customer Service Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on my behalf!! Stan More

A customer since 2003 Purchasing new or used cars since 2003 and have always been happy with the sales and the service team. Setting appointments for service is easy and w Purchasing new or used cars since 2003 and have always been happy with the sales and the service team. Setting appointments for service is easy and work is always done on time. More

Excellent Customer Service! I received excellent customer service from Bryan in Service during scheduling and pickup of my vehicle. Susan in cashier area was also fantastic very I received excellent customer service from Bryan in Service during scheduling and pickup of my vehicle. Susan in cashier area was also fantastic very professional, polite and efficient. I would not hesitate to recommend dealership for service. More

Above and Beyond Susan, Grace and David were AMAZING to say the least. I brought up an inquiry on the car antenna after over a year of purchasing my truck they did eve Susan, Grace and David were AMAZING to say the least. I brought up an inquiry on the car antenna after over a year of purchasing my truck they did everything in their power to make sure I was taken care of. They also made sure to take their time to answer all my questions and even gave me some advice on how to save money in the future. Thank you all for such a wonderful experience, this is the best dealership I've ever been to. More

Efficient, timely service They value your time, if you are waiting for your vehicle. The service was thorough and done in a timely manner. Susan the cashier helped me a lot w They value your time, if you are waiting for your vehicle. The service was thorough and done in a timely manner. Susan the cashier helped me a lot with the rebates that were offered. More

Susan is one employee who goes above and beyond. She helped me yesterday w/my rewards and found me money back!! Thank u!!! Robin j helped me yesterday w/my rewards and found me money back!! Thank u!!! Robin j More

I have dealt with many repair shops over the many years that I have owned vehicles. First of all, I have bought 5 vehicles from this dealership. They have always treated me with respect and kindness. This that I have owned vehicles. First of all, I have bought 5 vehicles from this dealership. They have always treated me with respect and kindness. This dealership does all my repairs for me. I was a mechanic in my younger years and I know what it takes. I appreciate Mike VanErims knowleged and proffesionalism he gives me. Mike is my service advisor and will hopefully be my ownly one. He gets me in quickly even on short notice. I have called him several times for help. I thank him very much. Susan is the one at the customer service desk that always helps me. She is very friendly and always treats me like family. She's very nice just to talk to also. Thank you Susan. More

Scheduled online, For an oil change and tire rotation and ask for a sensor to be checked. Mike was helpful with the sensor vehicle was in-and-out as scheduled. Grace and Sue were very friendly, great I conve ask for a sensor to be checked. Mike was helpful with the sensor vehicle was in-and-out as scheduled. Grace and Sue were very friendly, great I conversation. All 3 people that was involved was helpful and very professional thank you More

Wonderful service Evan did my oil change is record time. He was courteous, helpful and followed instructions to the letter. A big plus for the front line service perso Evan did my oil change is record time. He was courteous, helpful and followed instructions to the letter. A big plus for the front line service person. Susan(where you give your hard earned money willingly to her) as usual was superb, ever helpful, listened so well, handle many customers at the same time with a smile and made them feel like they were each special in their own way. I love the family feel of the Royal dealership. From the management to the ground workers to the customers it is all family and well run. More

Had my car serviced there at Royal this morning. While in the customer waiting area, I observed Susan, who was at the desk interacting with customers and staff alike. I just wanted to take a moment to pos in the customer waiting area, I observed Susan, who was at the desk interacting with customers and staff alike. I just wanted to take a moment to post about what a wonderful person, and an asset to the Royal team she is. 👍😎 Thank you to Susan, and Team Royal. Neal Stubbs, Tucson Az. More