Royal Kia

Best Car Dealer in Arizona Jesus was heaven sent! Trustworthy & transparent. He was patient with me with the whole car purchasing process. Thank you for being genuine and kind. Jesus was heaven sent! Trustworthy & transparent. He was patient with me with the whole car purchasing process. Thank you for being genuine and kind. God bless you. More

Good experience Jesus was very helpful in helping us find a car we would be happy with. He was respectful and knowledgeable and pleasant. Thank you very much. Jesus was very helpful in helping us find a car we would be happy with. He was respectful and knowledgeable and pleasant. Thank you very much. More

We’ve had good business with them for many years. We have purchased and serviced three vehicles from them. We have always been tee tree aged very well. purchased and serviced three vehicles from them. We have always been tee tree aged very well. More

Outstanding service My recent experience at Royal Kia was the best! I worked with 2 sales consultants, Jesus and Chris. Both were top notch!! They worked with me from A t My recent experience at Royal Kia was the best! I worked with 2 sales consultants, Jesus and Chris. Both were top notch!! They worked with me from A to Z, including financing. They also spent quite some time going over the features of the vehicle (navigation/back-up camera, key-less entry, lift gate, etc.) ensuring I was familiar with all the tech equipped inside & out. I felt comfortable driving off the lot with my new 2017 Kia Sportage- knowing I got a great deal and car. Truly a "no-hassle" experience. Thanks Team!! Beverley Leppert More

Courtesy is a Prime Mover Keith Jones is a patient and kind individual. He knew key facts about the model of car, its options, drivability and much more. Superb salesman over Keith Jones is a patient and kind individual. He knew key facts about the model of car, its options, drivability and much more. Superb salesman over all. I was able to communicate effectively as he is a good listener and provided answers to my questions. The car performs as expected and is easy to enter and exit due to its seat height which is especially important as. Tom was also very courteous. As a female buyer, I was pleased at the respect shown to me. This was a wonderful and unexpected encounter. Thank you for your professionalism. Best Regards, Laura Scholler More

A Familiar Experience Everett and the team at Royal Kia have helped with mine, and my family’s, car needs for the last 3 years. I know each time I will always get great and Everett and the team at Royal Kia have helped with mine, and my family’s, car needs for the last 3 years. I know each time I will always get great and honest service with Everett. More

Feeling Victimized My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia on Nov 06 for troubleshooting and they discovered that the window needed a new regulator and ordered it. The mechanic also did a great job satisfying my request to temporarily seal the bad window fully closed. About a month later, my service manager, Cole, informed me that my part arrived. Subsequently, I made an appointment online to get the part installed. The first appointment was too close to Christmas so I changed it online, called Kia, and spoke with a service rep to confirm that she received the appointment change to Dec 27. So far the process worked very smoothly. On December 27, I arrived at the service center. An employee walks over to my car to ask how he can help me and I explain what I just wrote above. He goes back inside to retrieve my work order (customer # 1133620), hands it over to the service manager (not Cole) who then comes over to my car with my work order in hand and asks, “How can I help you today?”. I reply, “Well, it should all be specified in the work order you have in your hand.” He replies, “No. It only states ‘miscellaneous’.” That’s when I suspected I was in trouble. How is it possible that the trail of this work order was lost? So, I explained again to the clueless manager what I wrote above. He goes back inside to investigate further and returns informing me that the special part (power window regulator) was returned. I am an individual approaching 70 years of age and I don’t need this level of stress. So I expressed how upset I was to him emphasizing that I traveled 12 miles from home for nothing wasting my precious time. His attitude was like it was no big deal. They will just order another part and reschedule; absolutely no sensitivity to how violated I felt. So where and how did the process break down? At some point before Dec 27, someone, presumably a parts department employee, decided to return the regulator for some unknown reason. How is this possible? When common Kia parts are received by the dealership they need no special attention and can be used by the mechanics as needed, or returned if no longer needed and taking up space. I get that. However, when a custom part arrives which is associated with a customer order, that part should immediately be physically tagged with the customer order number; in my case, 1133620. And it should be my service advisor’s (Cole) responsibility to make sure that happens. And the parts department rules should state that no one is to return a tagged part without consulting the customer’s service advisor. Evidently, none of this occurred. As a result, I, the customer, was the victim. BTW, Cole has always treated me with the utmost courtesy and respect so I think he can be a good service manager. I just believe he has not been trained to follow the process above because that process probably does not exist. More

Didn't"t end up buying but BEST in Tucson Although I didn't end up buying from Royal Kia and T.J. Bork, not because of them, I can say that this dealership and especially T.J. were the best sa Although I didn't end up buying from Royal Kia and T.J. Bork, not because of them, I can say that this dealership and especially T.J. were the best salesperson/customer experience in Tucson and Phoenix. Very professional and knowledgable of the Kia line up with no pushiness. I would highly recommend T.J. and Ryan if looking for a Kia. A very pleasant alternative to others in the area with absurd dealer add ons and commission based sales people. More

I knew what I wanted and Hector and the team were helpful and gracious. They made this experience really easy and the decision a no brainer. I have been looking for this car for over three months and have h and gracious. They made this experience really easy and the decision a no brainer. I have been looking for this car for over three months and have had to deal with a lot of very opinionated pushy sales people. Hector was straight forward. He answered my questions and was very reasonable and smart. Also, he treated me like I was as well!! This is a rarity among the dealerships I dealt with in the past. I am Very thankful for my experience buying this Kia Soul at Royal Kia and I will recommend Hector to all my friends:). Happy Solistice and a new year of all things possible!! More

I have a new extended family! I so enjoyed Jesus' level of customer service. He helped my 83 year old dad get a great deal on a 2018 Kia Forte that is fully covered. He even arrang I so enjoyed Jesus' level of customer service. He helped my 83 year old dad get a great deal on a 2018 Kia Forte that is fully covered. He even arranged for my dad's 1997 Toyota Avalon to be towed from the shop and granted him a trade-in. I am so grateful that my dad is now the proud owner of such a safe, reliable, and fuel efficient car! Gracias por todo! More