Royal Kia

Sketchy but complete We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems a We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems as soon as we signed the dotted line. We signed all papers on Saturday but the car was in Phoenix. Our salesman said he would go and pick it up on Monday. Monday afternoon came and we had not heard anything from him or the dealership. Husband called salesman and his g/f was having an emergency and he took her to the hospital and said he would be unable to go to phoenix and pick up our car. While it is very understandable he didn't contact us before we did him it was disconcerting that no one had contacted us, nor had our salesman handed over delivery of our car to someone else. He said he would get back to us after we reached out to him first but he never did. We were very close to exercising our 3 day right to cancel the whole deal. We finally called the dealership manager, (Beto), and he was able to do some damage control and send another salesperson, (Jammie), to get our car to us late Monday night just before closing. So we had to make a return trip, (we live about 1 hour away), to have car detailed and finalize sale. As it turned out our original salesman never had called our insurance company, (he said he would when we signed the papers), he failed to explain that we could transfer our license plate to our new car, (I had just paid the registration on trade in so I had 11 months credit towards new car). As a result we had previously signed a no plate transfer, (it wasn't explained to us that we could transfer and we have never traded in a car before and had no idea), and all our paperwork had to be re-done. So it took over 4 hours for the car detail, car insurance, license plate, paperwork redo. Which meant husband had to work 4 hours later that night. The manager did treat us well and had a tint strip put on front windshield at no extra cost to us. This was our families 3rd Kia in 9 years from this dealership and it was a disappointing and stressful experience. So we do recommend this dealership but barely. More

Legendary professional representative. My experience as a first time buyer was amazing. Mr.Griggs was 110% professional on needs, wants, and recommendations. I appreciate the time and effor My experience as a first time buyer was amazing. Mr.Griggs was 110% professional on needs, wants, and recommendations. I appreciate the time and effort he put into assisting on finding the correct car for me. He looked out for my best interest and I still walked out satisfied and happy with my new vehicle. Thank you again for my amazing car purchasing experience. I will be coming back for my future dream car. More

Taking the stress out of car buying The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass, and I will be back at a later date to purchase again! More

First Kia purchase! Jesus was friendly and knowledgeable. Our test drive was great! He went through all of the features in depth. He went through different options with n Jesus was friendly and knowledgeable. Our test drive was great! He went through all of the features in depth. He went through different options with no pressure. We settled on the Kia Optima S and couldn't be happier! More

Great Service Jesus is fabulous ! We came back to Royal because of Jesus. My husband purchased a Kia Soul last year, we love it, and because of our excellent atte Jesus is fabulous ! We came back to Royal because of Jesus. My husband purchased a Kia Soul last year, we love it, and because of our excellent attention by Jesus, and others we came back. More

Perfect car buying experience This is my second KIA purchase and it went as smoothly as the first which is why I came back to them. TJ listened to what I wanted in a car, suggested This is my second KIA purchase and it went as smoothly as the first which is why I came back to them. TJ listened to what I wanted in a car, suggested one to test drive and that’s the one I bought. There was no trying to upgrade me to a more expensive model or a vehicle with more “bells and whistles” than I wanted. I really appreciate that and when I’m ready to buy my next car, I’ll be returning to Royal KIA. Thank you. More

A quick and simple process TJ was super helpful and knowledgeable. He answered all of our questions helped us get everything setup as in plates and whatnot. I am grateful the pr TJ was super helpful and knowledgeable. He answered all of our questions helped us get everything setup as in plates and whatnot. I am grateful the process was simple and easy to get going. We were able to leave with the car asap, which we needed more than I thought. More

First Time Buyer I came to Royal Kia as a first time buyer and Jesus was extremely informative about all of my options and helped me through the process. When choosing I came to Royal Kia as a first time buyer and Jesus was extremely informative about all of my options and helped me through the process. When choosing between two cars he helped me to understand all of the features each car had to offer. He helped me pick the perfect car and I couldn’t be happier! More

Wonderful !!! TJ made buying our kia rio so pleasant that we don't mind flying Jack to Tucson to buy another car at Royal Kia. Keep up the good work TJ Bjork.. TJ made buying our kia rio so pleasant that we don't mind flying Jack to Tucson to buy another car at Royal Kia. Keep up the good work TJ Bjork.. More

Awesome choice I went in feeling like I wasn't going to get what I wanted, but I did I ended up with a kia sorento and I am loving it!!! Sales person and manager wer I went in feeling like I wasn't going to get what I wanted, but I did I ended up with a kia sorento and I am loving it!!! Sales person and manager were very helpful and got me the kind of car I wanted, even though I was being a little harsh they stayed friendly through the whole thing.. More