Royal Kia

Feeling of when you have won a Million bucks!!! My sales person was Everett Griggs.... He was the example of "SERVICE EXCELLENCE". He made me feel like family. He was nice kind and he went many many My sales person was Everett Griggs.... He was the example of "SERVICE EXCELLENCE". He made me feel like family. He was nice kind and he went many many miles to keep me having hope and making sure I was satisfied. I was Of disbalief of the miracle he helped make happen. I also am sorry and a little ashamed of myself. My first words to home when he asked me what I wanted where " I don't want a Kia". Well I'm eating my words now and it's thanks to him. O am in a Kia Optima and I absolutely love this car. And in 2 years or so when I get my Nursing lisence and am d doing financially better I hope he is still he r e because I plan to come back and purchase a new Kia and j would l I be for him to be my sales person again. Thank you Everett. For ur patients, kindness,your humor and for taking such good care of me. Your a rockstar. More

Tom Rice is the best. Tom Rice and Royal Kia has gone above and beyond for the purchase of our new Kia. Tom has my highest regards for the great service service. I have pur Tom Rice and Royal Kia has gone above and beyond for the purchase of our new Kia. Tom has my highest regards for the great service service. I have purchased 5 Kia's from Tom and have always gotten the best customer service bar none. Thank you so much for your great help. John & Sue. More

Amazing Costumer Service I believe Hector is an Amazing costumer Service. I recommend anyone that is going to buy new car , he would be the best sale person for you. He explai I believe Hector is an Amazing costumer Service. I recommend anyone that is going to buy new car , he would be the best sale person for you. He explain out and make sure the costumer understand. More

Patient, down to earth, an an amazing salesman Thank you so much for having so much patience whit my family and myself. I left extremely happy and with a car that I know I will love. They worked th Thank you so much for having so much patience whit my family and myself. I left extremely happy and with a car that I know I will love. They worked their butt off and were really amazing at keeping us updated in the whole process ordeal. More

Grateful for the Experience Working with Jesus Camargo! I am truly appreciative of the experience I had with Jesus not only throughout, but after the process of purchasing my Telluride! It was truly a pleas I am truly appreciative of the experience I had with Jesus not only throughout, but after the process of purchasing my Telluride! It was truly a pleasure to work with Jesus and words cannot describe what a wonderful individual he is and how wonderful my experience was working with him! Perhaps the best way I can describe my experience with Jesus is the way he conducted himself throughout this process. Jesus’s remarkable demeanor and candor made for a very fluid, peaceful, and easy purchasing experience. He was respectful, personable, genuine, and understood my needs as a customer and more importantly as an individual. I cannot be more thankful for all the effort Jesus has put in to have made this experience as pleasant and as perfect as possible. So very much appreciated Jesus! More

So glad I found this dealership - and Everett! After 30 years of driving, I assumed all car dealerships and salespeople are the same. Then I met Everett. This guy is a true professional, but also After 30 years of driving, I assumed all car dealerships and salespeople are the same. Then I met Everett. This guy is a true professional, but also compassionate and funny. While I hadn't planned to, I literally spent an entire day with him, when the used VW I wanted to purchase had a safety recall issued, causing us to start the sales process again, from scratch. But he never once made me feel rushed or like I was a bother. After the first vehicle was off the table, he spent the time to help me find another vehicle (and I'm picky) - even driving me to another Royal dealership to get the car I wanted. He said multiple times that my happiness was his biggest concern, and I felt it. HIs sense of humor and caring nature made what could have been an awful day, ultimately a good one. This world needs more people like Everett - go buy a car from him. More

Sketchy but complete We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems a We had a trade in and sizable cash down for a new 2020 kia soul GT trim. $10,000.00 in all. The salesperson seemed to start having personal problems as soon as we signed the dotted line. We signed all papers on Saturday but the car was in Phoenix. Our salesman said he would go and pick it up on Monday. Monday afternoon came and we had not heard anything from him or the dealership. Husband called salesman and his g/f was having an emergency and he took her to the hospital and said he would be unable to go to phoenix and pick up our car. While it is very understandable he didn't contact us before we did him it was disconcerting that no one had contacted us, nor had our salesman handed over delivery of our car to someone else. He said he would get back to us after we reached out to him first but he never did. We were very close to exercising our 3 day right to cancel the whole deal. We finally called the dealership manager, (Beto), and he was able to do some damage control and send another salesperson, (Jammie), to get our car to us late Monday night just before closing. So we had to make a return trip, (we live about 1 hour away), to have car detailed and finalize sale. As it turned out our original salesman never had called our insurance company, (he said he would when we signed the papers), he failed to explain that we could transfer our license plate to our new car, (I had just paid the registration on trade in so I had 11 months credit towards new car). As a result we had previously signed a no plate transfer, (it wasn't explained to us that we could transfer and we have never traded in a car before and had no idea), and all our paperwork had to be re-done. So it took over 4 hours for the car detail, car insurance, license plate, paperwork redo. Which meant husband had to work 4 hours later that night. The manager did treat us well and had a tint strip put on front windshield at no extra cost to us. This was our families 3rd Kia in 9 years from this dealership and it was a disappointing and stressful experience. So we do recommend this dealership but barely. More

Legendary professional representative. My experience as a first time buyer was amazing. Mr.Griggs was 110% professional on needs, wants, and recommendations. I appreciate the time and effor My experience as a first time buyer was amazing. Mr.Griggs was 110% professional on needs, wants, and recommendations. I appreciate the time and effort he put into assisting on finding the correct car for me. He looked out for my best interest and I still walked out satisfied and happy with my new vehicle. Thank you again for my amazing car purchasing experience. I will be coming back for my future dream car. More

Taking the stress out of car buying The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass The title says it all! They worked the deal and worked with us on everything from financing to the down payment! We bought my wife a 2016 Jeep Compass, and I will be back at a later date to purchase again! More

Perfect car buying experience This is my second KIA purchase and it went as smoothly as the first which is why I came back to them. TJ listened to what I wanted in a car, suggested This is my second KIA purchase and it went as smoothly as the first which is why I came back to them. TJ listened to what I wanted in a car, suggested one to test drive and that’s the one I bought. There was no trying to upgrade me to a more expensive model or a vehicle with more “bells and whistles” than I wanted. I really appreciate that and when I’m ready to buy my next car, I’ll be returning to Royal KIA. Thank you. More