Royal Kia

Friendly, professional and knowledgable service advisor. Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the proces Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the process and updated me both times. I made the trip from Marana past the Kia dealer on Wetmore whom I have used before but when I called their service department, the phone rang until it eventually disconnected. Five times! I called Royal and the phone was answered on the second ring. I will drive the extra miles for this service. More

Wonderful Experience with Royal Kia Staff at Royal Kia (Everett Griggs specifically) was professional, efficient, personable, and responsive to all of my needs. Thank you for getting me Staff at Royal Kia (Everett Griggs specifically) was professional, efficient, personable, and responsive to all of my needs. Thank you for getting me into my new car! More

Best experience we’ve had! Awesome customer service! Jesus was very courteous, personable and made the experience very memorable. Everything was very transparent and in black and white. The price for the Jesus was very courteous, personable and made the experience very memorable. Everything was very transparent and in black and white. The price for the trade in and the car were reasonable and the customer service was excellent! More

Jesus Camargo is the best! I can’t tell you how AMAZING my experience has been with Jesus Camargo!! Never have I ever met a salesman so great. I have been screwed over buying a I can’t tell you how AMAZING my experience has been with Jesus Camargo!! Never have I ever met a salesman so great. I have been screwed over buying a car more than once and Jesus has made me feel so relaxed. I was treated so well my entire process. Doing everything they could to make sure I had everything I needed without having to put much effort in myself. The Monday after I purchased my car I received a video message from Jesus wishing I made it home safe and that my husband was just in love with the car. Then I received a hardwood plac in the mail with our photo on it. What dealership ever takes the time do that! He calls me periodically to make sure everything is going okay. I honestly could not be happier with my choice!! . I highly recommend them to anyone!! More

Awesome experience Juan Vazquez was our sales rep, and he was fantastic. He put us at ease right away, and answered our questions in a low pressure and straightforward w Juan Vazquez was our sales rep, and he was fantastic. He put us at ease right away, and answered our questions in a low pressure and straightforward way. The experience was so good we returned to him shortly after leasing a car for my wife to buy a used car for me. Thank you Juan and the rest of the Royal Kia team for such a great experience! More

Bought not one, but two in two weeks I leased a car last Thursday and bought a used car today, both from Juan Vazquez. We thoroughly enjoyed both experiences with Juan. We were at a Toyot I leased a car last Thursday and bought a used car today, both from Juan Vazquez. We thoroughly enjoyed both experiences with Juan. We were at a Toyota dealership, and bolted to go see Juan. Kia’s lease is super easy, you know the buy out price before you sign. The used purchase was a no brained, they had a better car that we wanted for a lower price. Couldn’t be happier, and the lifetime warranty at Royal makes buying used fear free. I have worked with both managers, they were friendly and kind. More

Great experience Jessica was awesome to work with, and made for a great buying experience. She was knowledgeable and helped me find exactly what I was looking for. Wou Jessica was awesome to work with, and made for a great buying experience. She was knowledgeable and helped me find exactly what I was looking for. Wouldnt hesitate to work with her again or recommend her to friends looking for a car. More

Jesus Camargo and Humberto Rodriguez Humberto listened to what we were looking for and already had the vehicle for us. Wow, that is great. Jesus Camargo, well, this young man gave us an e Humberto listened to what we were looking for and already had the vehicle for us. Wow, that is great. Jesus Camargo, well, this young man gave us an exquisite service. His service was AWESOME from beginning to end. Jesus was FANTASTIC. Just one thing, the music was too loud, rock none stop. Jesus had nothing to do with it. Then again Im 60 years old. I don’t know how people can shop with that type of music. The service people neglected to put the spared tired back after servicing the SUV. They promised the tire will be in the vehicle at time of pick up, but it didn’t happened. We had to go back during the week after getting the SUV for the tired. Jesus was a gentleman at all times. Wish him well always. More

Recieved the Royal treatment. To facilitate the rest of the purchase transaction; our new Kia Niro was delivered personally by Everett the next morning to our home some twenty mile To facilitate the rest of the purchase transaction; our new Kia Niro was delivered personally by Everett the next morning to our home some twenty miles away from the dealership. He not only topped it with a huge red bow, he also bought a dozen red roses from a florist and gave them to me. Now that's Royal treatment. But it goes much further than that. He welcomed us on arrival, treated us with respect. Listened to the wife's [primary driver] wants/needs. When he couldn't come up with the right combination, he offered a better alternative at a better price. At no time did we feel pressured into buying from him. He quickly picked up on our family dynamics, and used those to tell us about different features etc. Needless to say we shared a lot of laughter. He is a dedicated family man, and military service member, and those traits were also visible in our interactions. Also appreciated the dealer's process. Rachel, as sales manager, stopped by and introduced herself. But most importantly Everett handled everything, from the financial end, and service options. Didn't have to go from office to office, or deal with different persons, who didn't know us. More

Will be with Kia forever This is the second car we've bought with Everett Griggs at Royal Kia and honestly I don't think we'll be going anywhere else for vehicles in the futur This is the second car we've bought with Everett Griggs at Royal Kia and honestly I don't think we'll be going anywhere else for vehicles in the future. Everett is all about his customers and finding the right vehicle for them within their price point. Car buying can be a stressful experience and Everett not only makes you laugh and feel at ease but looks out for you like family to make sure you get the best deal possible. I never thought I'd have fun car buying but I do at Royal Kia. More