Royal Kia

Friendly and Helpful I was very happy with my experience. The staff was very friendly and helpful. Everett went above and beyond to find me the right vehicle. I was very happy with my experience. The staff was very friendly and helpful. Everett went above and beyond to find me the right vehicle. More

Best Friends Forever Who isn't riddled with anxiety as you enter the car buying experience? I was on the defense and ready to argue any point they made at Royal Kia despit Who isn't riddled with anxiety as you enter the car buying experience? I was on the defense and ready to argue any point they made at Royal Kia despite the great reviews. I went in as a firecracker, and I have to say it was nothing like I expected. I figured I was going to be tricked and sold snake oil for what I could afford and what I needed in a vehicle (I have some PTSD some previous car buying experiences, but again who doesn't?). When I called to make an appointment, Garrett was lucky enough to answer the call, I told him he and I would become best friends and little did I know how true that would be. I was introduced to Garrett a few days later and from day one he was incredibly attentive, responsive and honest. I thought he wasn't ready for me, but I was the one who was not ready for him. He took every question I had with a smile, grace and humor. I wanted to discuss financing first before even looking at cars and it wasn't an issue. My requests, demands, and needs were met with understanding. I had a load of questions and he patiently answered each and every one of them. If I had to come back to the dealership again, and talk to him for another reason or needed to reach out he was always there for me. Never did he try and talk me into something more than I could afford, genuinely a nice guy. I did feel very comfortable at the dealership, the people there are extremely genuine and kind. I have gone back to get my car washed at the dealership and I wasn't treated like someone who wasn't valued anymore, I was still a valued customer and that's something that I look forward to having for the life of my car. I will be referring every single person I know to this place. In summary: call Royal Kia, call Garrett, he will take care of you. More

Everett made me feel like family I just bought My FIRST Kia Sportage...... Yay Me!!!😁 Everett Griggs made me feel just like family, from the very moment I got out of my car in the p I just bought My FIRST Kia Sportage...... Yay Me!!!😁 Everett Griggs made me feel just like family, from the very moment I got out of my car in the parking lot, to my last Congratulations Hug! I knew the EXACT Kia I wanted.... and I drove it home! Everett made the entire process easy, fun, and I felt well taken care of, Veteran to Veteran! Btw.... LOVED the pen! Hats off to Dad!! 👍 Thanks again, Everett, YOU ROCK!!! More

Friendly and easy My sales consultant, Lindsay Stoll, went above and beyond in making sure my experience with Royal was as quick, easy, and entertaining as buying a car My sales consultant, Lindsay Stoll, went above and beyond in making sure my experience with Royal was as quick, easy, and entertaining as buying a car could be. Her display of respect, attention to detail, knowledge, and professionalism (as well as her charismatic, amusing, and witty personality) made the whole process painless and fun. Although the financing portion of the experience took a little longer than I would have hoped, Lindsay made sure to keep me updated in a very timely manner on how far along her financial team was with getting me out of the door and into my new car. During the downtime, Lindsay answered all of the questions I had, including questions I had forgotten I had asked earlier that she didn't have immediate answers for. Professionalism like that is rare and respectable. All in all, my experience at Royal Kia was very pleasant. This is a dealership unlike any other, where they treat you like a friend and not just another sale. I will look forward to doing business with them again. Thanks again, Lindsay! More

Still Splendid My wife and I have purchased many cars from the Royal family and have always been extremely happy with the customer service we have and did receive on My wife and I have purchased many cars from the Royal family and have always been extremely happy with the customer service we have and did receive on our last visit. Jesus did an excellent job preparing and finalizing our purchase. Thank You..... More

Lindsay was great! I felt so comfortable with Lindsay! She listened to my needs/wants and I left with exactly that! She's professional and personable!!! Although I did n I felt so comfortable with Lindsay! She listened to my needs/wants and I left with exactly that! She's professional and personable!!! Although I did not like ANYONE at the Mini Cooper location, all the people at Royal Cooper, especially Lindsay, were great! She even went out of her way to mail me a personal card on my birthday! I have already referred a friend to Kia Royal and she just purchased a vehicle! Great job Lindsay and I wish you the best! More

Great people 3rd car! Royal Kia has always worked hard to sell us the car we need. We had one car with mechanical problems and they went above and beyond to help. They real Royal Kia has always worked hard to sell us the car we need. We had one car with mechanical problems and they went above and beyond to help. They really care! Melissa Shelly is our sales person and she is just Awesome. Really you can't go wrong there! More

Royal Kia has a great crew. Jesus was a great salesman. I made an appointment to see him and he was ready for me when I got there. We test drove several cars and I found one that Jesus was a great salesman. I made an appointment to see him and he was ready for me when I got there. We test drove several cars and I found one that I really liked and bought it. There were a couple things that needed to be fixed on the car and Jesus made that happen quickly and professionally. He has been in contact serval times to make sure everything was okay with me and the car. To me those extra contacts were over and above the Call of Duty. When I'm ready for my next car I will definitely go back to Royal Kia. More

Buying a new car Bought via Costco buying program. Zach was able to accommodate the buying program with both speed and efficiency. Probably the fastest and easiest car Bought via Costco buying program. Zach was able to accommodate the buying program with both speed and efficiency. Probably the fastest and easiest car buying experience to date. The trade-in compensation was fair, the financing extraordinary, and the paperwork only took a few minutes. Bravo! The only problem is the distance the car dealership is from Marana, servicing the vehicle is going to create some difficulties. More

A great experience. Though relatively new as a Sales Associate, it was readily apparent that Lindsey will be quite successful. I was immediately comfortable with Lindsey Though relatively new as a Sales Associate, it was readily apparent that Lindsey will be quite successful. I was immediately comfortable with Lindsey. She displayed the two most desired attributes for a sales person by maintaining eye contact with and actually listening to what I was looking for in my vehicle of choice. I had spent the prior two months surfing the internet in an attempt to find the most vehicle for the best price. I came to the dealership to test drive a late model "used" Kia Sorento, but because she listened & understood my expectations she was able to put me in a "new" vehicle for only a little more than what I would have paid for the "used" one. Lindsey was very friendly, courteous and knowledgeable of the available inventory and made me one happy customer. Love my Kia Sorento!! Thank you, Lindsey!!! More