Royal Kia

Great service Everett was Assume!!! He was helpful, answered all my questions, funny and patient.He was knowledgeable of what I wanted. He is a great asset to the d Everett was Assume!!! He was helpful, answered all my questions, funny and patient.He was knowledgeable of what I wanted. He is a great asset to the dealership! More

Great customer service Marvin Batts Sales Consultant I had purchased a 1993 Jeep Cherokee from Royal back in 1996. After 23+ years of owning this wonderful dependable, reliable vehicle an accident made i I had purchased a 1993 Jeep Cherokee from Royal back in 1996. After 23+ years of owning this wonderful dependable, reliable vehicle an accident made it necessary to purchase new vehicle. After my past experience with Royal decided to return and see if they still had their great customer service policy and good reliable used vehicles. I was not disappointed. Went by both used outlets and found 2007 Ford Freestyle at the Collision Center Outlet. Sales Consultant Marvin Batts really went the extra mile in assisting me with my purchase. Before considering purchase I needed my brother to examine and check the vehicle out. My brother was unavailable to come to dealership that day. Marvin said that would be no problem we could take it to him. Marvin drove us to my brothers. My brother inspected and test drove the Freestyle. After receiving his thumbs up on vehicles worthiness I purchased the Freestyle that same day. Thank you Marvin I'm looking forward to many dependable, reliable, carefree years in my Freestyle. Thanks again... More

Amazing sales experience! In 25yrs of car buying this has to be the easiest car buying experience. Melissa went above and beyond to meet and exceed our expectations. From choos In 25yrs of car buying this has to be the easiest car buying experience. Melissa went above and beyond to meet and exceed our expectations. From choosing a vehicle, providing lunch and a dozen roses to boot!!!! You can’t beat the Warranty For Life. Will most definitely buy from Melissa and Royal again! More

Safely warrantied equals piece of mind!! Thanks to Melissa hearing what I was looking for, I believe we have accomplished meeting some demands made. Looking forward to further future dealing Thanks to Melissa hearing what I was looking for, I believe we have accomplished meeting some demands made. Looking forward to further future dealings....thank you Melissa! More

Vehicle Trade We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales pe We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales person and payment limitations from the start. It seemed the sales person was pressured to upsell additional coverages which would have doubled my monthly payment limitations. I felt as if I was being coerced to except these options that I clearly stated I did not want at multiple times during the sale. It was annoying and frustrating, After 6 hours we were ready to drive off the lot with a vehicle that had an empty tank of gas and a brake light that did not work. I chose Royal KIA because of the reliability but started to second guess my choice. I would think the vehicle would be fully inspected prior to turning it over to the customer. A week after driving the vehicle my wife was stranded with the kids and needed a jump start. I called KIA Service that was unable to get us in on short notice even though we were leaving for California the next day. And of course the next day 4th of July the battery was dead so I had to purchase a new battery from O'Reilly. Royal KIA Service was closed. Well let's hope for better times. More

Very pleased with royal kia, the car, and especially Zack. Zach is a rock star. He was on point, told us exactly what to expect, and went above and beyond by bringing the paperwork to us on Sunday and then the Zach is a rock star. He was on point, told us exactly what to expect, and went above and beyond by bringing the paperwork to us on Sunday and then the car the next day. We were in a jamb and he stepped up big time. Thank you Royal, Kia, and especially you Zack (BAT) Masterson More

Polite, professional and sincere Our last car buying experience was a nightmare, we were very nervous. We had heard great things about Royal Kia. Everett Griggs was our salesman and w Our last car buying experience was a nightmare, we were very nervous. We had heard great things about Royal Kia. Everett Griggs was our salesman and we really appreciated his patience and integrity. He walked us through the experience while we asked a million questions You can tell he really enjoys helping you get a good match for you. More

Great deal with outstanding service Chris was reassuring, gave easy to understand explanations and made us a great deal on a new car! Chris will support us after the sale to maintain our Chris was reassuring, gave easy to understand explanations and made us a great deal on a new car! Chris will support us after the sale to maintain our confidence in our reliable new car love their style More

Amazing treatment and deal! This was my first time ever buying a car from a dealership, and the people at Kia made everything go as smooth and painless as possible! I got the This was my first time ever buying a car from a dealership, and the people at Kia made everything go as smooth and painless as possible! I got the privilege to have been helped by 2 wonderful Kia employees! Carlos Pineda made things as easy and comfortable as possible, showing and explaining everything about the car and what the whole process was going to be about, and to close it up, Everett walked me through the whole financing process, which was the point which scared me the most, but they both made it feel seamless and as painless as it can be. The whole thing was pleasant and well explained, no doubts were left up in the air, and they always talked to me straight, nothing hidden, no surprises along the way. I'm so happy with my purchase and would completely recommend someone coming here for their first car purchase! More

So helpful!! Tom and Zach did a wonderful job of getting me exactly what I want for the best deal. I went in pretty discouraged thinking there was no way I'd get a Tom and Zach did a wonderful job of getting me exactly what I want for the best deal. I went in pretty discouraged thinking there was no way I'd get a car, due to a recent bancruptcy. They made the impossible, possible! Super sweet and professional. I'd recommend royal to friends and family, for sure! More