Royal Kia

Everett Griggs and Royal Kia What an amazing experience! We had been searching for a vehicle for a while and visited many different dealerships in Tucson. Royal Kia made us feel v What an amazing experience! We had been searching for a vehicle for a while and visited many different dealerships in Tucson. Royal Kia made us feel very comfortable, their entire staff was friendly. The representitive who assisted us (Everett Griggs) was, by far, the most knowledgeable and honest representative we had the pleasure of working with in our vehicle hunt. He made this potentially “painful” process feel like a walk in the park. I would recommend this dealership (if you can, ask for Everett) in purchasing or leasing a vehicle appropriate for your needs. The service and reputation is superior. More

A different kind of dealership We just purchased our new vechile on the 4th of July and we were extremely satisfied with the entire process and absolutely love our new Kia! Our sale We just purchased our new vechile on the 4th of July and we were extremely satisfied with the entire process and absolutely love our new Kia! Our sales consultant was Everett Griggs and he was very knowledgeable and fun to do business with! I’ve always heard good things about Royal Kia and how they are different from other dealers (in a good way), and what do you know it’s the truth! What a great car buying experience! We knew what we wanted before we started the process and had 2 local dealerships to choose from. I am so glad we chose Royal! They made the process seem easy and made us feel comfortable. We walked out with exactly what we wanted and more. I highly recommend Royal Kia! More

Second Kia purchase Second Soul purchase for me. Working with Sean was a pleasure. I like the way Royal does business. Don't dread buying a car anymore. Second Soul purchase for me. Working with Sean was a pleasure. I like the way Royal does business. Don't dread buying a car anymore. More

Fantastic Service This is the second time I have gotten a car from Royal Kia. The first was 3 years ago when I decided to lease a Sorento. I loved the car, but the leas This is the second time I have gotten a car from Royal Kia. The first was 3 years ago when I decided to lease a Sorento. I loved the car, but the lease was coming due. I decided I wanted to buy instead of lease and thought I really didn't need a car that big. I contacted Royal Kia and was given the assistance of Tom Rice. Tom was extremely patient with me as I changed my mind over and over and over. Poor guy probably didn't know what I was going to come up with next . . . will it be a used car or a new car. Well, this last Saturday I drove my brand new 2018 Kia Sportage home. I love the car, although there is still a lot to learn about it. Tom worked very hard to help me find the car just right for me, and he did a great job at it! Thank you Tom! More

Great service Everett was Assume!!! He was helpful, answered all my questions, funny and patient.He was knowledgeable of what I wanted. He is a great asset to the d Everett was Assume!!! He was helpful, answered all my questions, funny and patient.He was knowledgeable of what I wanted. He is a great asset to the dealership! More

Great customer service Marvin Batts Sales Consultant I had purchased a 1993 Jeep Cherokee from Royal back in 1996. After 23+ years of owning this wonderful dependable, reliable vehicle an accident made i I had purchased a 1993 Jeep Cherokee from Royal back in 1996. After 23+ years of owning this wonderful dependable, reliable vehicle an accident made it necessary to purchase new vehicle. After my past experience with Royal decided to return and see if they still had their great customer service policy and good reliable used vehicles. I was not disappointed. Went by both used outlets and found 2007 Ford Freestyle at the Collision Center Outlet. Sales Consultant Marvin Batts really went the extra mile in assisting me with my purchase. Before considering purchase I needed my brother to examine and check the vehicle out. My brother was unavailable to come to dealership that day. Marvin said that would be no problem we could take it to him. Marvin drove us to my brothers. My brother inspected and test drove the Freestyle. After receiving his thumbs up on vehicles worthiness I purchased the Freestyle that same day. Thank you Marvin I'm looking forward to many dependable, reliable, carefree years in my Freestyle. Thanks again... More

Amazing sales experience! In 25yrs of car buying this has to be the easiest car buying experience. Melissa went above and beyond to meet and exceed our expectations. From choos In 25yrs of car buying this has to be the easiest car buying experience. Melissa went above and beyond to meet and exceed our expectations. From choosing a vehicle, providing lunch and a dozen roses to boot!!!! You can’t beat the Warranty For Life. Will most definitely buy from Melissa and Royal again! More

Safely warrantied equals piece of mind!! Thanks to Melissa hearing what I was looking for, I believe we have accomplished meeting some demands made. Looking forward to further future dealing Thanks to Melissa hearing what I was looking for, I believe we have accomplished meeting some demands made. Looking forward to further future dealings....thank you Melissa! More

Vehicle Trade We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales pe We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales person and payment limitations from the start. It seemed the sales person was pressured to upsell additional coverages which would have doubled my monthly payment limitations. I felt as if I was being coerced to except these options that I clearly stated I did not want at multiple times during the sale. It was annoying and frustrating, After 6 hours we were ready to drive off the lot with a vehicle that had an empty tank of gas and a brake light that did not work. I chose Royal KIA because of the reliability but started to second guess my choice. I would think the vehicle would be fully inspected prior to turning it over to the customer. A week after driving the vehicle my wife was stranded with the kids and needed a jump start. I called KIA Service that was unable to get us in on short notice even though we were leaving for California the next day. And of course the next day 4th of July the battery was dead so I had to purchase a new battery from O'Reilly. Royal KIA Service was closed. Well let's hope for better times. More

Very pleased with royal kia, the car, and especially Zack. Zach is a rock star. He was on point, told us exactly what to expect, and went above and beyond by bringing the paperwork to us on Sunday and then the Zach is a rock star. He was on point, told us exactly what to expect, and went above and beyond by bringing the paperwork to us on Sunday and then the car the next day. We were in a jamb and he stepped up big time. Thank you Royal, Kia, and especially you Zack (BAT) Masterson More