Royal Kia

Brian and Trey were both excellent to work with. Brian was a condsiderate, no pressure salesman, who may have been the only salesperson we would have purchased a vehicle from. Both gentleman were very pro was a condsiderate, no pressure salesman, who may have been the only salesperson we would have purchased a vehicle from. Both gentleman were very professional. We would work with either of them again, and refer people to them and the dealership. More

They made buying a car a pleasant experience! Lu was great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. More

Over the last 30 years my husband & I have purchased several vehicles from various dealerships across the U.S.A.. We purchased our first Kia (Optima LX) in 2008. Royal Kia of Tucson is the first (and on several vehicles from various dealerships across the U.S.A.. We purchased our first Kia (Optima LX) in 2008. Royal Kia of Tucson is the first (and only) dealership that made the purchasing process actually pleasant! There's none of the typical "haggling" back and forth - their friendly & professional sales consultants ask all the right questions and (most importantly) they actually listen to customers' answers & preferences. During our first purchase from Royal (as we waited for some final paperwork) we were invited to join the Tucson team for lunch that was provided by the owner. Then, as we were leaving, our sales consultant handed me a dozen roses, which was such a lovely & totally unexpected surprise! We have been so impressed with Royal that when we started looking for a new vehicle last week, we of course returned to Humberto R. to purchase the 2012 Soul. For the sale price, the features on the basic 2012 Soul are certainly impressive (bluetooth, cruize control, etc.)& as if that weren't enough, the 1st service is free! For the three yrs we owned the Optima, Royal Kia of Tucson performed all of the regularly scheduled maintenance, in addition to a couple other minor services. Craig (one of the best service managers ANYWHERE) is knowledgeable and friendly. Craig & the service team have gone out of their way to keep the car running in tip-top shape and have never attempted to sell me goods or services that I didn't need, which is so refreshing. We will definately take the new Soul to Royal for all service. It's the little things ... Part of what makes Royal Kia of Tucson unique, is the special attention paid by every member of the team to customer recognition & complete satifaction. For example, Humberto (our sales consultant) has actually called to wish me a happy birthday every year; then every time I take the vehicle in for service, Craig always takes the time either at the beginning of the visit or at the end to say hello & inquire as to how things are going - not just with the car, but with me as a person. If you value quality, service & sincerity, I absolutely recommend Royal Kia of Tucson. Once you purchase a vehicle from this dealership, you become a part of the Royal family - and it's not just lip-service. More

In more than 30 years of buying automobiles, this is absolutely the most positive, pleasant buying experience I have had. I was treated with respect and they not only listened but actually HEARD what I absolutely the most positive, pleasant buying experience I have had. I was treated with respect and they not only listened but actually HEARD what I said. There was no drama, no wasting time, no pressure tactics. If it were possible to give ratings higher than 5 I would do so. More

Amazing difference between Lu (and the financing gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. More

I was referred to Chuck Beardsley by another customer of his and I am so glad I had the opportunity to work with Chuck! He was very friendly, couteous and willing to help me with my car need. I could not his and I am so glad I had the opportunity to work with Chuck! He was very friendly, couteous and willing to help me with my car need. I could not buy a car the traditional way with money down, but that didn't keep Chuck from helping me. He worked very hard to find just the right car to fit my needs. Chuck was truly wanting to help me get in a car. I appreciate him being so patient and diligent to find something that fit my need instead of pressuring me to buy something that was out of my budget. Royal Kia and Chuck know what it means to help the customer first. Thanks to Royal and Chuck, I now have a reliable, nice car within my budget and no stress in the process! I will recommend Chuck to anyone with whom I come in contact who needs a car. I know the car buying experience will be no pressure and hassle-free car buying! Thanks again!! Kimberly Powell More

Great customer service! Tre and Kierstin did a great job and listened to my needs. Best value for trade in and I absolutely LOVE my new car! Could not be happier. I get compliments on my car now everyday and listened to my needs. Best value for trade in and I absolutely LOVE my new car! Could not be happier. I get compliments on my car now everyday and hope to send along some referrals. More

After receiving bad service from another dealership, I came to Royal and CC took time to show me cars within my budget. In less than a half an hour I found a vehicle that met my needs and budget. We close came to Royal and CC took time to show me cars within my budget. In less than a half an hour I found a vehicle that met my needs and budget. We closed the sale quickly and to my great satisfaction. I'm still enjoying my car today. I would highly recommend CC to anyone else in the market for a new or used vehicle. More

My entire experience was very pleasant and low key with all parties involved--the internet liason (Jo Dunavent) and the salesman, Kevin Cravo. I especially appreciated the personal service from Jo Dunaven all parties involved--the internet liason (Jo Dunavent) and the salesman, Kevin Cravo. I especially appreciated the personal service from Jo Dunavent, who answered all of my questions via email and then even met me at the dealership location of my choice when I was ready to purchase. It took me several months before I was ready to purchase my Kia Soul, and Ms. Dunavent was completely honest with her responses to my questions. I truly felt that she and the salesman (Kevin Cravo) wanted me to be completely happy with my purchase and it wasn't about their sales production. I will definatley recommend both Jo Dunavent and Kevin Cravo to anyone looking for a good, honest sales team. And by the way, I am very happy with the purchase of my 2012 Kia Soul, not just the car, but the entire experience. More

This is the 2nd Kia purchased from Royal. I really like the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted to leave. Very comfortable with Royal.. Luis was very knowledgeable and relaxed in our dealings. Trey also was there when needed, and was just as easy to deal with. More