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Royal Moore Certified Pre-Owned
Hillsboro, OR
875 Reviews
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Helpful December 06, 2023
I worked with Paul D. who sold me my 2023 Toyota Camry! It was an absolutely bitter sweet moment and overall a really great experience. I feel like I was taken care of thr who sold me my 2023 Toyota Camry! It was an absolutely bitter sweet moment and overall a really great experience. I feel like I was taken care of throughout every step of the process and he never failed to look out for my best interest when looking for a new vehicle. Highly recommend!! More
by sarah.baltazar27
Employees Worked With
Paul Diego
December 06, 2023
My husband and I had been working with our credit union for financing. We went into Royal Moore on a Saturday night and found a Honda Accord that we liked. We kept asking for a purchase order to give to o for financing. We went into Royal Moore on a Saturday night and found a Honda Accord that we liked. We kept asking for a purchase order to give to our credit union and they kept trying to get us to finance in house. We told them that we were getting an 6.99% rate and they tried to offer us an higher rate afterwards. After wasting our time and not giving us a purchase order, we decided to leave. We are met walking out and finally get a breakdown in price. $389.00 is takes on for Courtesy Guard. I explain that I do not want this, and they tell me it’s mandatory. I called on Monday and again requested the purchase order, they responded via email that they would be doing the financing in house. I responded that I preferred to go through our credit union and they then asked me for my loan officer information. Thinking that I was finally getting a PO sent, I emailed a picture of the loan officer’s business card. I later learn Nick (the sales manager) called the my credit union loan officer and encouraged the credit union not to do the loan so they (Royal Moore) could process the loan. Let that sink in…calling my financial institution to try to get the loan!!! I then get another email asking me if their Royal Moore manager reached out to my credit union. I responded yes and that they tried to bully the credit union into processing the loan. Omid, the General Sales Manager calls me the next day. I call him back and he denies the shady practices and summarizes that I’m misinformed just a big misunderstanding. They were just trying to process the loan thru their CUDL system to make it easier. They just called the credit union to try to get the deal to go through. Omid keeps arguing with me and lying. I tell him to keep the car and hang up. He calls me back and lectures me on hanging up on people. Complete nut job! I tell him that I’m not going to argue in circles and to keep the car. 15 minutes later, I get a call again from my credit union to try to smooth over situation. I’m assuming Royal Moore called them again and tried to cover their dirty practices. I let the credit union know that they had been nothing but helpful, just some shady practices from Royal Moore. More
by robertsrachel920
Employees Worked With
Nick, Omid Mortazavi
December 04, 2023
I had a great experience with HJ! He was courteous and helpful and walked me through the process of buying my first car. He was courteous and helpful and walked me through the process of buying my first car. More
by nathanbrumbaugh
Employees Worked With
Huan Tran, Brian Helsing
December 01, 2023
Ryker was awesome. Very helpful and listened to what I was looking for. And he was totally cool taking the time to help me get the perfect car! Very helpful and listened to what I was looking for. And he was totally cool taking the time to help me get the perfect car! More
by Skyler
Employees Worked With
Ryker Leach
November 26, 2023
Fernando was great! He heard our needs and exceeded them with no pressure. It was a fast and stemless experience. We love our Toyota RAV4 XSE He heard our needs and exceeded them with no pressure. It was a fast and stemless experience. We love our Toyota RAV4 XSE More
by Angie A.
Employees Worked With
Noah Elkind, Fernando Morales
