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1,157 Reviews of Royal Moore Toyota - Service Center
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September 03, 2020
Always fantastic service...... there's a reason we use Royal Moore...... excellence!! Got me in and out so I can get my day done. Looking forward to making apurchse through Royal Moore in the future!! Royal Moore...... excellence!! Got me in and out so I can get my day done. Looking forward to making apurchse through Royal Moore in the future!! More
by biknbear
Employees Worked With
asian kid that was fantastic
August 31, 2020
Excellent no hassle service with right recommendation and no hidden charges etc. Thanks to George and Rick from Royal Moore Service dept. Very courteous and knowledgeable staff no hidden charges etc. Thanks to George and Rick from Royal Moore Service dept. Very courteous and knowledgeable staff More
by Jay
August 31, 2020
George has always been great to work with, he is my preferred service leader and I wait to schedule my cars service(s) with him if he isn't on the calendar. preferred service leader and I wait to schedule my cars service(s) with him if he isn't on the calendar. More
by Fractal Lover
Employees Worked With
August 30, 2020
Ray Valero in Service is the best. he is always looking for ways to make the service experience better. The entire service team is great and always helping one another out Someone is always there to help for ways to make the service experience better. The entire service team is great and always helping one another out Someone is always there to help you More
by res2140j
August 30, 2020
Service staff is always supportive, courteous and professional. Appreciate COVID 19 precautions taken by the dealership in all but one employee who on both days I was there, I observed wore her face professional. Appreciate COVID 19 precautions taken by the dealership in all but one employee who on both days I was there, I observed wore her face mask on one ear in the office while working closely with her fellow employees. Doesn't appear to take OR mandate seriously More
by ednave
Employees Worked With
Scott Howard
August 24, 2020
Great service. I really miss when you used to vaccuum and wash our cars. I know it was a decision that you made to help with cost but I sure miss it. I have been dealing with your service department since I wash our cars. I know it was a decision that you made to help with cost but I sure miss it. I have been dealing with your service department since I bought my truck and have always been treated well. More
by Sherryl Worley
Employees Worked With
Scott Howard
August 24, 2020
I just came in from a 2 week camping trip. Needed service and decided to stop by and try. I was accommodated even with a shortage of technicians that day. I was in and out in under two hours with s service and decided to stop by and try. I was accommodated even with a shortage of technicians that day. I was in and out in under two hours with some extra work done on the service. More
by Foleedo
Employees Worked With
I don't remember his name. A very helpful young man.
August 23, 2020
This dealership is efficient, has great communication with customers, is friendly and thorough in their service. They estimated an hour for my service and were right on it. Very pleased. with customers, is friendly and thorough in their service. They estimated an hour for my service and were right on it. Very pleased. More
by javaprincs
Employees Worked With
Jennifer Esparza
August 23, 2020
This has been a heartbreaking experience for me. The worst part of the experience is that when I purchased a brand new Toyota Rav-4 Linited, I was told that I was buying from the “best dealership” becau worst part of the experience is that when I purchased a brand new Toyota Rav-4 Linited, I was told that I was buying from the “best dealership” because “we are a family dealership. You’re part of our family.” I guess I didn’t think my new “family” would rip me off. The Odometer just hit 3000 miles two days ago. The vehicle is, literally, falling apart. I have had it to service a few times and I don’t know if they hire people who don’t know what they’re doing? This is not letting me post a picture. At any rate, we are in a pandemic and I have been totally scammed. I would absolutely recommend NOT joining this “family.” They’re liars and they are incompetent. Shame on you, Royal Moore Toyota. I spent my hard earned money to buy my FIRST EVER brand new car and have been told to make multiple appointments with service (which I have) while working in Mental Health at a very difficult time in this world- I say this only because it is not easy to find time to keep going to service with zero care or result. Gross. Why can’t I leave pictures to show this vehicle is falling apart??? I can’t give more than one star for anything- it’s all related. My salesman and service agents know who they are. Yuk. More
by Kristin
Employees Worked With
Rick Murray
August 23, 2020
I made an appointment for a 40,000 mile check up and new tires. Both departments coordinated well so that I could have everything done in one visit and Ray was especially courteous and helpful. He also loca tires. Both departments coordinated well so that I could have everything done in one visit and Ray was especially courteous and helpful. He also located an offer that reduced my alignment cost. As a consumer, that is an important service to me. More
by Rosey
Employees Worked With
Ray Valero
