Rudy Luther Toyota

Nick Li told us exactly what to bring with us with our trade in. After arriving he went over the process and showed us our new vehicle. Then he examined our trade in and gave us a preliminary estimate giv trade in. After arriving he went over the process and showed us our new vehicle. Then he examined our trade in and gave us a preliminary estimate giving our keys to another for a final offer. Nick then took us outside to show us our new Sienna. Then he and the Rudy Luther team took us patiently and graciously step by step through the rest of the process. More

Scott Smith, the salesperson I worked with, made this as easy as possible. While we were frustrated by supply chain issues, Scott kept me informed - and communicated as much as he knew. Sales process, tra easy as possible. While we were frustrated by supply chain issues, Scott kept me informed - and communicated as much as he knew. Sales process, trade-in, finance (thank you Kevin) and actual pick-up of the truck - so simple and easy. GREAT job to all! (Ninth vehicle for my family from Luther Toyota - always a great job. Scott - we'll be back!) More

Very happy with this dealership, we are long time customers and have bought multiple vehicles from Rudy Luther. customers and have bought multiple vehicles from Rudy Luther. More

1. Advisor is not knowledgeable on what needs to be done. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. I was expecting alternate suggestions from him. The answer he gave me on paint wasn't acceptable. 2. Communication gap between advisor and the parts team. Though I have went and told him there are parts I have purchased and asked him to bring to Andy after the service was done, another person came back to me even before that. When I asked did the parts got installed and he didn't know what that was. 3. Parts team didn't install the mat stating that they don't have a vacuum at store and asked me to install it. Seriously you do not have vacuum at your store?? I have been charged with another $90 dollars for just the mud guard installation alone. More

The service was performed exactly as requested and the service fee was also exactly as stated. Very courteous and professional. service fee was also exactly as stated. Very courteous and professional. More

Just a side note car wash would make customers much more happier but not a big deal just saying. happier but not a big deal just saying. More

The purchase of my new Tacoma pickup went very well. My salesperson was Nettie and she listened to what I wanted ina pickup and found one that Eason order within their system. She had my trade in appr My salesperson was Nettie and she listened to what I wanted ina pickup and found one that Eason order within their system. She had my trade in appraised and we wrote up the deal on my first visit. Once my vehicle came into their dealership she called and we agreed o a date for delivery. The actual sales process went very smooth and was a great. Experience. I met with Kevin in finance and he was all prepared and that portion of sales transaction was great also. I would recommend this dealership, my sales person, Nettie Jubie, she knows her business, listens to you and helps find the vehicle that fits your needs. All facets of the dealership were great. More

Nanette Jubie was absolutely amazing helping me buy my new car. She made everything easy and confident. I couldn’t do it without her. new car. She made everything easy and confident. I couldn’t do it without her. More