Rudy Luther Toyota - Service Center

I had an appointment for my 90,000 miles at 7am. Got in on time. Next I went to the parts department to return a part I had bought that I did not need and I did not have the receipt for. They were a Got in on time. Next I went to the parts department to return a part I had bought that I did not need and I did not have the receipt for. They were able to find it in the system and refunded my money. Nice. Later that day I got a call from John Delander. He informed me I needed a water pump and that it could be done that day. And it was. Also, that my sliding door would be fixed due to a recall. Parts are ordered and will be painted…. All is well. More

Always have many service attendants. Efficient and quick to process. Appreciate this service department. Enough. Efficient and quick to process. Appreciate this service department. Enough. More

Sales and service are both excellent. Convenient location. Converted service location to Rudy Luther from Carlson. Convenient location. Converted service location to Rudy Luther from Carlson. More

Love the shuttle service. Leasing is a good option for me. Service writer very pleasant Leasing is a good option for me. Service writer very pleasant More

All service and cashier staff are quick to serve. Answer all questions. The person who signed me in related message to the service manager to get with me to let me know if I could wait for service to Answer all questions. The person who signed me in related message to the service manager to get with me to let me know if I could wait for service to be completed or whether I should leave in a rental and come back. The service manager, Eric got back with meAnd my service was completed without having to rent a car. More

Of course auto repair is expensive, but other than that, it was a perfect experience. The problem is fixed, they found more problems and fixed them. It was quick, very friendly and I got a free shuttle ri it was a perfect experience. The problem is fixed, they found more problems and fixed them. It was quick, very friendly and I got a free shuttle ride. More

Please don’t accuse your customers of installing parts without looking at it. Floor service manager never look into the issue, but keep questioning me how I know it’s not the issue, if I didn’t install it without looking at it. Floor service manager never look into the issue, but keep questioning me how I know it’s not the issue, if I didn’t install it to my vehicle. He told me the details of the ABS part being damage because it’s installed onto a vehicle. I asked him, so you seen it with your own eyes? He reply no. Exactly! I would gladly paid for the parts if I did use it, but please don’t make-up a new return policy. Please retrained your staff to never take our items into the back room, I’m assuming your staff did something to it. NO customer services!!! I do wish the store owner understands the frustration I had to deal with and it could of been handle differently. More

Great service and great personnel. I really like the added car wash. I get each time I bring my car in. I really like the added car wash. I get each time I bring my car in. More

Very good customer service and professionalism of staff. The customer service room was pleasant and comfortable. The wait time was as stated. The only negative experience as the non-availability of pea The customer service room was pleasant and comfortable. The wait time was as stated. The only negative experience as the non-availability of peanuts! More

The overall experience was excellent. The Assistant Manager, John D, explained everything, gave me a fair estimate of the work, and then completed all of the work promptly at the agreed The Assistant Manager, John D, explained everything, gave me a fair estimate of the work, and then completed all of the work promptly at the agreed upon price. The quality of the work was excellent. In short, a textbook perfect repair experience. Thank you! Mark W More