Rusnak BMW

fast, courteous service Easy online service scheduling, simple drop off & check-in procedure. Timely updates & recommendations regarding current issues with my vehicle. Too Easy online service scheduling, simple drop off & check-in procedure. Timely updates & recommendations regarding current issues with my vehicle. Took the extra steps to ensure social distancing & keeping high touch points covered while they had the car. (steering wheel, gear selector, entire seat) More

Quick, easy, and extremely helpful, would definitely recommend Rusnak BMW dealership for service! Zach Sax was very helpful and pleasant to work with. Thank you! recommend Rusnak BMW dealership for service! Zach Sax was very helpful and pleasant to work with. Thank you! More

Annual Service for 2019 BMW X3 M40i As always, Rusnak provided excellent, timely service. In this case it was via "No contact pickup & delivery". Purchased this vehicle new from Darren E As always, Rusnak provided excellent, timely service. In this case it was via "No contact pickup & delivery". Purchased this vehicle new from Darren Evans, who was very professional, and helpful.I leased a 2016 BMW 328i sedan from Darren in 2016. He was so good and helpful, when it came time to replace this vehicle, I did not hesitate in contacting him. Bob Martin has been my Service Advisor for both vehicles. Very easy to work with. More

Thank you to Renee Norris! I purchased my BMW X1 a couple years ago from this dealership and have been going to all my regular service appts here as well. I was so blessed to h I purchased my BMW X1 a couple years ago from this dealership and have been going to all my regular service appts here as well. I was so blessed to have one of my first service appts end up with Renee Norris, one of the service advisors. Renee has been my service advisor ever since. Renee truly cares about your vehicle and what's best for it. She explains everything that needs to be done and makes realistic recommendations, not ones just so the dealership makes money. I was in an accident recently with my vehicle and from the first moment I spoke to Renee on the phone about it, I knew everything was going to be taken care of. Renee explained the steps that I needed to take to deal with my insurance company so my vehicle would be covered. She went above and beyond to help me out in this stressful situation, and she made my awful experience turn into something that wouldn't be as bad as I thought. Thank you very much Renee for all that you do! I wish there were more people like you in the world. More

I did an airbag recall on my 2003 BMW with 265k miles. I was given a new 2020 330I loaner and treated like royalty. Didn't even buy my car there. Best customer service ever. Thanks Renee! was given a new 2020 330I loaner and treated like royalty. Didn't even buy my car there. Best customer service ever. Thanks Renee! More

BMW 325i I brought in my car on Monday, March 30th. The car needed front rod thrust bushings. I arrived at 8:00 am and was asked to wait for Zack. He arrive I brought in my car on Monday, March 30th. The car needed front rod thrust bushings. I arrived at 8:00 am and was asked to wait for Zack. He arrived at 10:00 am. My car was quickly taken in and repaired. At 12:00 pm the car was finished. Thank you, Zack. I am very happy with the service. Thank you, Walter A. Egeler More

Service was direct professional and spot on. Was told car wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand n wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand no interior cleaning a car wash would suffice. More

Fast great service and always appreciate the nice loaner cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! More

Art took care of and the job was done quickly and efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out More

Darren Evans is a true professional. Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease an Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease and he then assisted us with the purchase. He is extremely professional and has made the experience seamless, especially during this difficult time. I would highly recommend him to all that would ask! More