Rusnak BMW

Thank you to Renee Norris! I purchased my BMW X1 a couple years ago from this dealership and have been going to all my regular service appts here as well. I was so blessed to h I purchased my BMW X1 a couple years ago from this dealership and have been going to all my regular service appts here as well. I was so blessed to have one of my first service appts end up with Renee Norris, one of the service advisors. Renee has been my service advisor ever since. Renee truly cares about your vehicle and what's best for it. She explains everything that needs to be done and makes realistic recommendations, not ones just so the dealership makes money. I was in an accident recently with my vehicle and from the first moment I spoke to Renee on the phone about it, I knew everything was going to be taken care of. Renee explained the steps that I needed to take to deal with my insurance company so my vehicle would be covered. She went above and beyond to help me out in this stressful situation, and she made my awful experience turn into something that wouldn't be as bad as I thought. Thank you very much Renee for all that you do! I wish there were more people like you in the world. More

I did an airbag recall on my 2003 BMW with 265k miles. I was given a new 2020 330I loaner and treated like royalty. Didn't even buy my car there. Best customer service ever. Thanks Renee! was given a new 2020 330I loaner and treated like royalty. Didn't even buy my car there. Best customer service ever. Thanks Renee! More

BMW 325i I brought in my car on Monday, March 30th. The car needed front rod thrust bushings. I arrived at 8:00 am and was asked to wait for Zack. He arrive I brought in my car on Monday, March 30th. The car needed front rod thrust bushings. I arrived at 8:00 am and was asked to wait for Zack. He arrived at 10:00 am. My car was quickly taken in and repaired. At 12:00 pm the car was finished. Thank you, Zack. I am very happy with the service. Thank you, Walter A. Egeler More

Service was direct professional and spot on. Was told car wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand n wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand no interior cleaning a car wash would suffice. More

Fast great service and always appreciate the nice loaner cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! More

Art took care of and the job was done quickly and efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out More

Darren Evans is a true professional. Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease an Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease and he then assisted us with the purchase. He is extremely professional and has made the experience seamless, especially during this difficult time. I would highly recommend him to all that would ask! More

The employees working at that dealership they are very professional and they explain everything for me about my car Definitely I recommend them to friend and family member professional and they explain everything for me about my car Definitely I recommend them to friend and family member More

This is a much delayed review: In spring of 2019 I This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintain This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintained my composure despite: • Being out $110,000+ with nothing to show for it (more below). •Amir Khansari screaming at me at the top of his lungs over the phone in March 2019 over asking him about the vessel that the car was going to be put on from Germany. That incident went unreported until I took possession of the vehicle (out of fear he’d yank it out from under me). Moreover, Amir couldn’t even be man enough to shake my hand, introduce himself, or otherwise acknowledge my presence (let alone thank me for my purchase) when I was right in front of him to take possession of the vehicle, and he knew who I was. Amir’s name is on the sale itself and Patrick pointed to me and said: “that’s [me] ” to him when I came to pick up the vehicle. Amir’s response? A scoff followed by a stare down in the parking lot later that day. For point of reference, Amir is the same age as my father, so his aggression was both humorous and sad. •L. (“Patrick”) Rodriguez could neither keep a single promise nor deadline, yet I never threw him under the bus, including when I made a formal complaint. I will have no problem doing so in the future, however. •My J.D. candidacy was mocked by Belnadin (“Belle”) Hormozi; evidently selling cars at a two-bit dealership is more prestigious than pursuing law. •My elderly mother was not even offered water nor given directions to the bathroom as she sat in the waiting room for 3+ hours after we had been on the road to grab the car for 7+ hours (14+ for me). “People” who can’t even be nice to the elderly or children, have no soul. •Jeff Kaltman called me 3 times in a row on a Saturday night to ask about an internal review I left and subsequently made a bunch of promises to “make this [the above] right”, that he never kept. Moreover, he was nowhere to be found and did not return our subsequent calls regarding the recent news. Just like everyone else at Rusnak, his word means nothing and the only schedule that matters is his own. •Despite all of that garbage and with my car finally in my possession, the car is now being recalled. But, just like having to hold Rusnak’s hand to put together the vehicle, I had to do so to get the refund (lemon law). Countless calls were made to Shawn Jordan to facilitate the refund and he was standoffish and aloof, at best. •Lastly, Al Lemoine was about as helpful as a snow parka in the Sahara Desert and showed no contrition nor empathy sans some canned, managerial slogans. •I haven’t gotten a SINGLE apology for all of the inconvenience I’ve undergone. Rusnak cannot control recalls, but they can control how they act, their business practices, and can exhibit basic human decency. If my father hadn’t recently become involved (or if he weren’t an attorney), I’m 100% certain that no action(s) would’ve been taken whatsoever. So, yeah, given the above (which is far from an exhaustive list), I’m pretty sure that the Dalai Lama himself would concur that RUSNAK is infested with insufferable, inconsiderate, unappreciative, and unreasonable cretins. More