Rusnak BMW

Resonate did a great job on my car. It was ready when promised. Thank you Renee. I would definitely recommend Rusnak BMW. I always have a great experience. promised. Thank you Renee. I would definitely recommend Rusnak BMW. I always have a great experience. More

Just had another great service experience at Rusnak BMW. Unscheduled emergency and Renee Norris and her team came through again, with flying colors! Thanks much.😊 Unscheduled emergency and Renee Norris and her team came through again, with flying colors! Thanks much.😊 More

Amazing Service! White glove service by Claude Cantin & Team Well let me start by saying one word, CLAUDE! Enough said! This was my very first time purchasing from any RUSNAK dealership. I was in the market to u Well let me start by saying one word, CLAUDE! Enough said! This was my very first time purchasing from any RUSNAK dealership. I was in the market to upgrade my wife's 2017 3 Series. Our lease was coming up and I was interested in the 2020 530e, plug in hybrid. I began looking into different dealerships, comparing prices, inventory, availability and deal structure. I narrowed the search down to 3 dealerships, two closest to my home and one farther away. They all had different variations of the exterior color and interior color I was looking for so I had to just choose the car based on deal structure and more importantly customer service, extremely important. I am willing to pay more for the right service! Once I narrowed the search down to three dealers, I looked YELP and other review sites to see what people were saying about certain sales people. I had a deal in place in 2 hrs with the dealership that was farthest away and the sales guy was nice but didn't know too much about the car. Secondly, I read wonderful reviews about Claude Cantin here at Rusnak Westlake and decided to send him an email. It was late Friday night when I emailed him and he called me right away! At that moment, I knew this was going to be a good experience. He called me, asked me the right questions. Asked me which car I was interested in, I told him I had the stock number and he looked into it right away. Next day he called me back told me he had the car still available and when I wanted to come in? I asked him when he would be in, he told me this was his weekend off but he would be happy to call one of his co-workers and have them show me the car and work the deal with them. He said he wouldn't be in until Monday...I told him that it was ok and I would wait to have him show me the car on Monday, no biggie. RUSNAK is about 15 minutes from my house but Bob Smith in Calabasas is 5 minutes from my house, which is where I service my other BMW, I had my service manager @ Bob Smith give my information to a sales manager there so they could call me to see some cars, by the way this was 3 days before I spoke to Claude for the first time. That guy NEVER called me, I had to call him and I had to force an appointment on Saturday to look at a car and he couldn't even find it when we got there. He seemed like he wanted to go home and so did we, with the service he gave us. Anyways, we decided lets just wait until Monday and meet with Claude. Boy oh boy, are we ever glad! Monday morning came around, 10am sharp I get a message from Claude, "Good morning Walter, will you be able to make it to see the car today? If so what time because I want to charge it and get it washed for you!" I mean come on, we didn't even have a deal yet and he was already washing it, charging it...oh and he even gassed it up! That's service!!! We set a time and my wife and I showed up there like clockwork. Claude was exactly as he was over the phone, super chill not pushy, answered all questions and PATIENT! Get this, on top of this stellar service...the car that they had in inventory had EVERYTHING WE WANTED AND MORE! All the bells and whistles and then some. Claude patiently walked us around the car, then we went inside to try and make a deal. And again he did not disappoint, he is HONEST and did everything in his power to get me the terms I requested. In the end the deal was a tad bit more to no fault of Claude of the dealership. I was willing to pay a little more solely based on the customer service I received! I was happy with the deal, shook on it and boom! As we waited for the paperwork Claude had one of the front desk girls, I wish I remembered her name because she was AWESOME! She took us outside and sat with my wife and showed her how to use all the new features in this car, a lot...lol. Once we were done we went back inside and sat with Claude a little longer in the lounge area, just talking and hangin like old friends, it was great! Once the Finance Manager was ready, Mrs. Belle Hormozi off we were to sign paperwork. She was polite, fast, efficient and very knowledgeable and not pushy at all! And finally we were done! What a wonderful white glove experience from beginning to end! Claude Cantin you have a customer for life and RUSNAK your employees did one heck of a job! Thank you we will enjoy our new 2020 530e! More

Excellent service! Once again Darren Evans & Rusnak BMW have come through for me with a beautiful car. The level of service is world class, and the people are friendly! Once again Darren Evans & Rusnak BMW have come through for me with a beautiful car. The level of service is world class, and the people are friendly! I will always work with Darren Evans! More

Good, prompt service.. easy to make an appointment and I was provided a nice loaner car. Work was done on time with easy pick up of my vehicle. was provided a nice loaner car. Work was done on time with easy pick up of my vehicle. More

Leilah was absolutely great. Calm, persistant, responsive and uniquely trustworthy. And the price flexibility Rusnak showed was also great. I ended up getting a new x7 which was delivered fast as well and uniquely trustworthy. And the price flexibility Rusnak showed was also great. I ended up getting a new x7 which was delivered fast as well More

Came in for service. Was promptly attended to and directed to my service advisor. Bob Martin took good care of me and service was prompt. The visitor lounge was comfortable and coffee was good. directed to my service advisor. Bob Martin took good care of me and service was prompt. The visitor lounge was comfortable and coffee was good. More

best dealership ever I've been buying all my cars here for the last 15-20 years they are the best dealership They are very easy to work with Roger Carroll has gone out I've been buying all my cars here for the last 15-20 years they are the best dealership They are very easy to work with Roger Carroll has gone out of his way to get me the right car at the right price He's wonderful to work with. I've gotten my last 3 cars from him. I wouldn't use any one else!! More

Chris Smith was awesome in helping us. He is one of the main reasons we ended up buying a car here. I would give him 5 stars for service. main reasons we ended up buying a car here. I would give him 5 stars for service. More

Renee at Rusnak always takes great care of me when I come in for servicing. She’s knowledgeable and gets me in and out as quickly as possible. in for servicing. She’s knowledgeable and gets me in and out as quickly as possible. More